[Resolved]  Urban Company — charging high price from customers

I have worst experience with urban clap, it’s way too expensive from any other service provider as per my experience today i had service and repair of window ac two units they charged rs. 7, 998 for this same work my neighbor call hitachi guy they did same work for rs. 2, 200 when i raised this issue with urban clap executive said we are accepting we charged more but we are providing you extra service like 90 days warranty in my opinion once we are done with gas refill and leakage problem it won’t trouble you for next one year at least so that facility is not useful for me amount difference gap is almost 100%, i won’t recommend this to anyone please go for company only hitachi, samsung or whichever brand you are using don’t go for urban clap.

Even when i said to executive i will raise this issue, he said yes sir you can give your reviews on twitter and upload the bill image as well.
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Jun 3, 2020
Complaint marked as Resolved 
Complaint is not resolved yet, don't know why the mark it as completed. Pathetic service experience when i had a word with them they said we are charging more as compare to other vendor because they are giving 90 days Warranty. Now my AC is not working at all i am trying to reach them from 27th of May but no response from them earlier it was showing agent assigned but now there is no record of complaint. i have raised the complaint again don't know when they are going to solve it, i guess i just waste Rs. 7, 998 for the work which other companies are doing in Rs. 4, 000 to 5, 000. I wish if someone can take serious action against this company.
Urban Company customer support has been notified about the posted complaint.
Complaint comments 

Comments

Today I got my LG washing machine checked by Urban Company Technician.
He replaced Drain motor and charged Rs 1200/- for the product plus Rs 299 for service.

In addition I purchased 2 packets of Descaler with MRP of Rs 170/- each. Urban Company charged me Rs 253/- each which is above MRP. Extra amount Rs 83/- per packet charged that too above MRP without any service is unethical and should be refunded.
Please look into it so that they don't cheat consumers any more.

Thanks
Susheel
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