Jun 3, 2020
Complaint marked as Resolved Complaint is not resolved yet, don't know why the mark it as completed. Pathetic service experience when i had a word with them they said we are charging more as compare to other vendor because they are giving 90 days Warranty. Now my AC is not working at all i am trying to reach them from 27th of May but no response from them earlier it was showing agent assigned but now there is no record of complaint. i have raised the complaint again don't know when they are going to solve it, i guess i just waste Rs. 7, 998 for the work which other companies are doing in Rs. 4, 000 to 5, 000. I wish if someone can take serious action against this company.
Urban Company customer support has been notified about the posted complaint.
He replaced Drain motor and charged Rs 1200/- for the product plus Rs 299 for service.
In addition I purchased 2 packets of Descaler with MRP of Rs 170/- each. Urban Company charged me Rs 253/- each which is above MRP. Extra amount Rs 83/- per packet charged that too above MRP without any service is unethical and should be refunded.
Please look into it so that they don't cheat consumers any more.
Thanks
Susheel
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