Urban Company Complaints & Reviews

I booked kitchen cleaning services via Urbanclap. They booked my service for Wednesday - 23/10/2019 4:00pm. The professional assigned did not show up, tried to call him on the assigned number. But his cell was switched off.
I called up the customer service, neither were they able to trace him & instead suggested me to postpone the service to next week. Because they do not have professionals in hand due to high demand.
I wanted...

I booked bathroom cleaning service 3 days in advance with advance booking payment. The booking was duly accepted by the company for my desired date and time slot but no service person were assigned for it and no one turned up even after 5 hrs past the allotted time. There was no response or update from the company and there no option to call customer care from the app. The option for call back was tried multiple time but no one called back. This request was cancelled saying person not available and even my advance was not refunded back. This is a cheat company making money like this.

I booked a kitchen cleaning service on 21st oct 19 for next day.. I went to the app for booking and saw that the booking slot is available for 22nd oct 2019 at 11:30 hours. They charged extra 49 rupees for the required date booking. I paid amount of 49 to book the slot.

On 22nd since morning i started preparing my kitchen for arrival of the cleaning team. I emptied my kitchen completely and scheduled the day accordingly. But at 11 am i get a call saying sorry mam today no professional is available.

My all kitchen is out.. This is like an mental shock to me. Now i am not getting anyone to clean at last moment.
I can't wait for one more day as my all grocery is out in open and will get spoilt plus i planned my week accordingly.

Would request you to take strict action against them. They charge for booking and did not provide the service.

I registered for urbanclap services with rs. 500 annual membership to avail a 15% discount on subsequent bookings. The first service was offered well. However, when i tried to initiate the second booking, for every service that i selected, it showed an error saying - professionals registered under this category are not allowed to book this service.

I tried to reach out to their customer care number multiple time - which appears switched off always.

Their toll free number, when called, doesn't exist.

There is no point in making the customer pay for annual membership if you do want to allow them to avail future services!

Bathroom cleaner stole my fire tab i have given complaint to the urbanclap team they said me that they will resolve issue two days they said that professional is not lifting their calls and he blocked their numbers they will go to the cleaner residence and find my tab after two days of this drama they said cleaner denied of the accusing so they can't do anything i[censored] want u can proceed legally. They will support the workers even though they have done bad things for their reputation fake company fraud people i will never recommend urbanclap

Hi

Posting an incident about theft which happened during cleaning process via Urbanclap.
Date:10/10/2019
Incident : Sofa and carpet cleaning was completed by 2 folks sent by Urban clap in about 1.5 hours between 1:00-2:20 pm. At around 4:30, I observed that my samsung smart watch was missing. After searching all over, I observed the last sync time of watch with phone marked at 2:22 pm. That confirmed the suspicion that urbanclap cleaner had picked it up after cleaning.

I have already shared screenshots about last sync time with urbanclap. They have asked me to proceed with further legal complaint!
Is this the way they plan to help?
What kind of background they are doing ?
Why did the send 2 people when their contract talks about one person to be sent?
How are they going to reimburse me ?

This is to inform you that mr. Ashok vashisth, owner of m/s. Leo packers & movers and m/s. Jet domestic packers & movers, has cheated me and most of the clients. He provides fake addresses in google sites and in all websites. He has cheated me by not giving my dues amount of insurance premium. When i searched his address on his web site, then i find that he has given fake address in all. He has given ads on urban clap for household goods shifting and cheated the clients. I am also registered customer o[censored]rban clap and mr. Asok vashisth cheated me also. I have also sent him legal notice regarding this but he has himself protect him by giving fake address. Kindly take action against him and block his ads on urban clap otherwise i will take legal action against the urban clap also... Dev vats (Advocate) dwarka court. Cont. No.[protected]

Pathetic service. Irresponsible staff. Poor management. Never do any service with them.

I had asked for painting services with urban clap. They took all money in advance and we were chasing them daily for getting work done. Daily you have different labour and supervisor.

Highly unprofessional services. Would not suggest anyonento take their services.

Urbanclap is providing very pathetic services. Even their customer care are also pathetic and never understand customer problem.

We are very embarrass with service and response of pathetic services.

She make my wife face worst also and also not looking good.

My wife also not able to go out of home due to this.

We have take services of some one from outside.

They have attacked sentiment of customer which is very painful and also making disappointment.

We said them that their complete service which is providing by bhavan is pathetic and unprofessional which is not accepted by us.

We feel that in case customer is giving some feedback their customer care is also not accepting which is case of going downward of company.

Customercare is very pathetic and unprofessional. We feel that we neednot take services again o[censored]rbanclap due to their unprofessional in nature.

On friday - 28th june 2019 - i had booked urban clap for beauty service.

As per my package to get hands waxed i had opened apple watch and kept on table in the room where service was done. After service i paid beautician and when i went back to table i found the watch was missing. I have called to enquire from seema but she refused to admit this so i contact urban clap help support but they are useless all they did was fooling me all these while saying we are looking into this.

After one month of complain they are calling me and telling we called beautician and checked her bag but could not find anything is this not ridiculous to take this action after one month.

They are even supporting her to give more service and all that employee seema is getting courage to steal more and more.

They blocked my number from app so i cannot comment on their service but when i open app i see other customers have also faced similar experience (I have uploaded their comments).

I feel so helpless and cheated for calling them home to give service

I had booking at 8:30 am but i got a message at 7;30 apologizing for their delay in assigning staff. And when i check back my account, i couldn't find the booking i did, it got cancelled. Ppl will be having commitments. What if they cancel like this. If they don't have enough staff for the selected slot they shouldn't allow to book the slot. Though it's salon services, it's important to those people please value their time...

Worst experience of my life! I have been shifting homes intra and inter city, however the mental torture that is caused by progressive packers movers is just of next level. These are extremely unprofessional and unethical bunch of people.
I trusted #urbanclap and appointed progressive. It was a big disappointment!

Below are the details:
Date: 6 oct 2019
Shifting from mumbai to bangalore
1. Separate container: we paid for separate container (Almost 20% premium), however when the luggage arrived, there were 50+ boxes from other party. Our furniture was unloaded and loaded again in transit for making this adjustment. This must have caused damage to the goods!
This is unethical and unprofessional

2. Delay in delivery - loading happened on 28th aug 2019; the delivery was planned for 2nd oct 2019 (A holiday); however, the goods were delivered on 4th oct. My entire family 5 people (Includes 81 year old father-in-law) stayed in hotel for 3 days.
Reason for delay according to this company is delay in payment. I made 80% payment on 30th oct 2019. They never mentioned that truck dosent leave mumbai if payment is not made. They waited for me to ask the status and then gave this stupid reason.
Unprofessional and unethical again!

3. Delay in pickup:
They delayed the pickup of the furniture to be sent to pune 3 times. Not once they proactively informed us so.
Even the pickup of other goods to be sent to bangalore was delayed by 3 hrs

4. Poor planning and packing skills
The packing material they carried was insufficient, many of the furniture and other items were just loaded in the truck without any protection. This after visiting the home 2 times for planning the movement!

5. Multiple people asking for the payment:
- everyone you interact asks for payment.
- the truck driver that came for unloading didn't unload for 2 hours; he asked for the payment! If its between me and progressive, why i have to deal with the driver. Multiple phone calls needed to resolve this.
- again the car-delivery guy asked for payment.
- then someone unknown from progressive calls and says your 20% payment is pending. All this even before i see my luggage!

6. Damages to furniture and crockery
There wasnt a single furniture item that was withount damage.
Damage was not just aesthetic, it was structural as well.
Regardless of accepting this fact, there were persistent calls for payment.

7. Unresponsive and irresponsible managers
- if you start giving them details of issues you have, they hang-up
- if you ask for the proof when they mentioned that truck dosent move out of mumbai if 80% advance payment is not done, they say you are threatening me and they hang-up
- if you sent whatapp for the proof, they never respond
- not once they proactively call and give you any status. If you deal with them, you will have to run behind them.

To sum it up, my family has to go through a lot of trouble in past few days. There is no monetary compensation that can mitigate that!

I would never recommend urbanclap to anyone. Used their services for the very first time with my logged in mobile number. The beauty services which they promised was bot apt. Keeping that issue aside, my payment got cancelled twice and was successful the third time. Both the unsuccessful payments went thru urbanclap but the appointment did not happen. The incident happened on 3rd pf September and till date Urbanclap has not refunded my money back. Wrote to them on their help email only to get the ticket closed after a few days citing i have not replied back whereas in reality i have sent prompt replies. Its been nearly a month and no refund yet. Instead urbanclap has been asking me to share my bank statement in pdf format that too till today. I do not understand why I need to give you all these details. Urbanclap you share me the details if you have initiated a refund and also interest along with it for wasting my time and effort. This is a very stupid scam. Till today my complaint has not been resolved and none reached out to me.

I have booked an appointment on 10th september 2019 for an electrician on urbanclap. While booking, the platform asked me to pay 150 rs. When i tried to book after the payment, it said "booking not successful", but my money got deducted. The refund policy says 5-7 days but it's been 11 days. The money has not been redunded yet.
Registered mail id : meghanavs.[protected]@gmail.com

I have booked some job through urban clap. But their electrician has made fraud with me, done half job, and charged more from me. He assured me that he will do the full job, but he does not. I have all the proofs. I am sending you all the proofs, with payment also. Please take some action againsts those online frauds, else they will continue to make like these. These companies are cheating people and dont provide any service.

I had booked kitchen deep cleaning services with uc in advance. The cleaner was assigned to me 3days before. Have removed all stuff from kitchen and was waiting for cleaner tried calling but no response and after time lapsed he picked up and denied services. Rescheduled for evening slot but still they denied services.
It's pathetic and very troublesome as whole kitchen i have emptied, without giving any prior intimation they deny the services. They are cheater and harassing people by making them fool.
Uc needs to shut their services if they can't serve or keep promises.

I booked for chimney service from urban clap on 11th. Sep'19. I had been charger 1199 rupees for deep cleaning, it includes reinstallation and thorough cleaning etc. But the person came and provided basic service which can be available at less than 500 rupees locally. He did not carry cloth for cleaning purpose, took from me, left my kitchen oily. Some of the portion of the chimney also not cleaned properly, was sticky.

I tried to contact several times the uc customer service but no option was there. I want a refund in uc wallet to be used in other service to compensate this harassment. They don't bother about customer concern.

Regards,
Moonmoon chatterjee
Registered mobile number - [protected]

I had request urban clap to fix ac cooling problem for my ac. Urban clap guy suggested for gas refilling which i agreed and paid 2500 rs. After 2 hrs i realized that water leakage has been started from ac again i made a complain and same technician visited but he could not resolve. Next day another technician visited ann tried to resolve problem. Later i realized that water leakage problem has not been resolved. Top of that ac cooling problem...

I have booked interior design in june 2019. Sagar sent his partner ramesh to complete our project. He took 291000 from us and got escaped. Now sagar is telling that he is not his partner and i can't bear the loss. And more over he is asking extra money 50k to complete the pending work than the agreed amount with ramesh. Urbanclap team is also not helping us but sent sagars i'd proofs to take any action from our side.

I had my high end samsung laptop worth rs 75000 given to ifix gadgets at urbanclap for its keyboard repair & replacement as a few of its keys (4) had stopped working. The professional from i-fix gadgets from urbanclap visited my place & said that the entire keyboard needs replacement which would cost me rs 3500. I agreed & my laptop was given for repair. The job was done & my laptop returned. The keyboard malfunctioned again in a month's time & was again given for replacement under warranty. Ifix then damaged my laptop, broke it's expensive led screen & returned it to us in broken & non working condition. My laptop is worth rs. 0 now & worthless. Urbanclap & ifix have ruined my expensive laptop & have offered no worthy compensation. Never trust urbanclap & ifix gadgets with expensive gadgets.