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Urban Company — Compensation for bad service

Dear Team,

I am a Urban Company plus member. I have availed a Haircut Service from the Urbacn Company on January 7th 2022. The professional being assigned to me after charging an exorbitant amount was not good . On complaining this issue to the Urban Company they have promised me in written that I can avail a free service as a compensation with in one month. Now when I contacted the customer service for the same they are simply denying the service stating that slots are not available for the next one week. Where as I can see that the slots are available on their app for tomorrow only. This is just a cheating behaviour by the urban company to its clients. I am also attaching the mail confirmation from the company for your reference and necessary action.

Regards

K.Sumanth
[protected]
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Urban Company customer support has been notified about the posted complaint.
Verified Support
Feb 04, 2022
Urban Company Customer Care's response
Hi Sumanth,
We are sorry that you are facing this issue. Please be assured a representative will get in touch with you to discuss and help resolve your concern.
Regards, Team Urban Company
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