Urban Company Complaints & Reviews

I had already deposited the kit very first day to cancel the loan and kit but it's showing in cibil.

Sir/Maam
I have a tv which developed a defect in its display. 20% of the screen was not working (as in screenshot). I decided to book a service with Urban Clap Company to get it repaired. An engineer visited my place and after a thorough examination, he informed us that the TV needed to be repaired at the workshop under a machine. I agreed and allowed him to take the tv with himself. All was well until the engineer turned up two days later, with the TV and declared that he was unable to repair the TV. I was a bit disappointed, but when i turned on the TV, more than 75% of the screen was dead. Aghast, I quickly messaged the situation to urban clap customer care, and got a call back from there. But the delivery agent, instead of sympathizing with my loss, started forcing me to pay to book a visit with another engineer.
If the reply is so poor and unprofessional from such a reputed company, I would prefer to get my issue resolved by some local technician who is much more reliable. I am one of the oldest members on your app, right from when it was released, as you can see on my profile, but I am sorry to say, I am highly disappointed by the actions of the company, and my trust in its services has been left in shambles

Dr Suresh Gupta
[protected]
[protected]@yahoo.co.in

I made a transaction of INR 548 through Amazon pay on 19th Dec with merchant Urban company. I had to cancel this order due to some reason and Urban company confirmed that they will process the refund. But it has been more than 15 days now and I have not received my refund.

Urban company says that they have refunded the amount, but I have not received the refund. I tried contacting urban company multiple times but no response. Each time they tell me that the refund is processed, but I think they are lying since the money is not refunded in my amazon pay balance.

Geyser was serviced on 20th oct 2021 and it started giving the issues like current shock on taps and not heating properly within 2months. i see its completely fraud people. i took the service twice in year 2021 for geyser and did not realize their fraudulent actions. pathetic service. too costly and problem is temporarily resolved.

Dear Team urban company,

I have availed your Bathroom cleaning services from your online portal by paying in advance.

Surpricingly i got that my Jaquar bathroom fittings chrome platting is getting black i shown it to your proffessional he taken it lightly.when i connected to your customer care they ask me to upload pics i have uploaded and they ask profession to revisit and use some other chemicals on fittings but after using other chemical to damaged fitting complain has not resolved.

Your escallation team trying to give me advise to buy fittings and rais GST bill to us we will reimburse.

My question here is that why did i choose your service...answer is to save time and get assured services.Now i dont get anything.

Also your team asking me to go to market buy the fittings and pay the money again to jaquar and then only they will reimburse upto Rs.10000 as per your insurance policy.

My concern is why me go to market...is i am free??, why me pay to jaquar...is it my mistake??why i have to behind UC when you people have no idea of pain i am undergoing and totally fail to understand customers feeling qith new deeam bathrooms ruined situation.

Hi, i have booked a covid pcr test in which they mentioned that professional will reach in 60minutes and now its 7:30pm and nobody came and not even responding my calls. I have a time to submit my covid test report in office it usually come before 14hours but they want to do in 48 hours only. I have already paid for my service. I need strict action on this.
Regards
Monika

Good day

My son had a PCR test done on Saturday morning at about 10:30am. The nurse came to our hotel in Abu Dhabi. She said after our visit she was going straight to the lab and we should receive the
Result in the afternoon. We paid for the 12 hour timeline. Our flight was at 11:30 pm on Saturday . It is now Monday and we have still not received any result and it is now too late for the
Purpose of a pcr for travel purpose.

You took our money yet did not deliver a service to us.

Please advise urgently why no results was given. We are not happy with your service.

We also sent the nurse our email . The nurse contact number is[protected]

Dear Team,
Greetings..!!

This is reference to one of the TV repair service I requested from Urban Company on 15th October 2021. My TV do no not have any concern earlier and trusting on the Service o[censored]rban Company I call on customer care and request the service. This my 1st time service from UC, I think this is the biggest Mistake on my life that I have not trust on the local repair company who are known to me and also are available near to my house.
Here is the details of the Service and mean the time I have called to the customer Care many times and even the Service manage on the personal mobile number and WhatsApp what he given to me during the repair Service.
15/10/2021 - Service requested on Urban Company for Home Service
15/10/2021 – Call booked by UC in the name of Mr. Randhir Singh
15/10/2021 – Technician Came to home, do some minor checkup and taken the TV to his Service center. Assuring to return on 16th Oct. 2021
17/10/2021 – I personally visited the Service Centre to know the status, as there is no response from the Technician / delay in TV delivery
21/10/2021 – TV delivered @my home, not connected /verified by the technician @ my home, just asked to check and report if any concern.
21/10/2021 – I have connected the tv and checked not connecting but the display was there, I connected my laptop also no response on screen
21/10/2021 – Technician called up and reported on the concern over pictures on WhatsApp. (Attached for your reference)
21/10/2021 – Technician confirmed to visit and re-solve the minor issue in next few days as he was busy somewhere.
25/10 /2021 – feedback on UC site, Rating 1 so that I can get a support on the concern.
25/12/2021 – On each call the technician report some reason that he was in trouble in legal matter, his bike has some problem/ he is Out of Station, So finally I call Urban Clap for support, And came to know that I can request for re-visit and if the technician not came than they can arrange someone from UC.
25/12/2021 – Finally the Technical came to my House who repaired earlier and taken the TV after doing some preliminary I/O check, he assured delivery in Next Two hour as there is some minor concern.
26/12/2021 – I Personally visited the Service Centre to check and the Technician told me there is some sound is and he will check and deliver by evening.
26/12/2021 & 27/12/2021– Called to Urban Company Customer care for immediate help / assign someone else might be the Technician have not enough experience and he may damage my TV after so many hit and trial / experiment .
28/12/2021 – UC executive called my expecting two days delay as the technical is out of station and ready to provide a TV as a backup / standby.

Since than the TV is not repaired and return to me, I called many times the UC customer care, reported many times over WhatsApp Chart, Visited the local Service Company on 26/12, call the technician on personal mobile no given to me as he is not responding on the number over Urban Company Android App.

The TV is not repaired yet and on UC App it is showing the warranty is valid till 15th January, How this is possible? Might be the Technician is looking for an opportunity to somehow extend this scenario till 15th Jan 2022 then he will through the TV @ my home and that time I have nothing to claim and if asked for a second service might be the TV was not serviceable as he had done many experiment on the same.

Requested to look into the matter to arrange a quick support on this matter.

I had booked a service for January 2. 3 pm service. I had paid the amount in advance.
Now you have rescheduled my appointment without prior information.
I want someone to call me and clarify it immediately [protected].

I have lodged several complaints about this issue and uploaded photos too. One technician Tamilselvan from UC came to do kitchen cleaning services and spoilt my entire kitchen floor by using some chemicals. I have been reaching out to UC customer care several times. One Mr Utkarsh from UC is coordinating with me for the issue but no response for the last two days. I am already in distress as UC has spoilt my kitchen flooring and very highly...

I have lodged several complaints about this issue to Urban company and uploaded photos too. One technician Tamilselvan from UC came to do kitchen cleaning services and spoilt my entire kitchen floor by using some chemicals. I have been reaching out to UC customer care several times. One Mr Utkarsh from UC is coordinating with me for the issue but no response for the last two days. I am already in distress as UC has spoilt my kitchen flooring and very highly frustrating with UC’s unresponiveness to resolve the issue. Have reached out several times to the help centre requesting call back. I have repeatedly explained this issue to a number o[censored]C help centre staff but to no avail. I demand a senior rep o[censored]C to get in touch with me and resolve the issue for me at the earliest. I feel extremely let down by UC-lack of quality work, damage to my property, lack of client responsiveness

I have lodged several complaints about this issue to Urban company and uploaded photos too. One technician Tamilselvan from UC came to do kitchen cleaning services and spoilt my entire kitchen floor by using some chemicals. I have been reaching out to UC customer care several times. One Mr Utkarsh from UC is coordinating with me for the issue but no response for the last two days. I am already in distress as UC has spoilt my kitchen flooring and very highly frustrating with UC’s unresponiveness to resolve the issue. Have reached out several times to the help centre requesting call back. I have repeatedly explained this issue to a number o[censored]C help centre staff but to no avail. I demand a senior rep o[censored]C to get in touch with me and resolve the issue for me at the earliest. I feel extremely let down by UC-lack of quality work, damage to my property, lack if client responsiveness

I have booked a service for 31st December 2021 but the service has been rescheduled to 2 jan 2022 without any prior intimation.

We have booked an appointment in urban company on 27.12.2021 with Rs 99/- for painting consultation. A person Mohammed came and given estimation of Rs 7640/- .and my husband paid that amount. Proof is attached. After that the same day evening he called us and told for painting extra Rs 175/- will costs. Then for that also my husband paid the amount. On 28.12.2021 one person named Takur visited our house and told on 30.12.2021 we will come and start the work. We are waiting for them. Now he called us and told you cancel my appointment in urban company, I will not do it. Then we called mohammed, he is not picking our call. They cheated us. We have called your customer care also. They are telling we can refund the amount of Rs 175 only. What we should do now? Rs 7640/- is not a small amount for a middle class family like us. If the same continous your urban clap reputation will go down. Please refund the amount of Rs 7640/- as soon as possible.

I had already prepaid the standard plan value price online on 1 April 2021 ..
my first ac service was done ..
but i am unable to schedule 2 free ac service ..i tried too much but unable to schedule the on the app ..
my plan package was going to expire on 31 dec 2021 ..
so plz help me before the plan validity expire..there is no response from urban company and very poor customer service support..
registered mobile number is [protected].
no customer support service from urban company very poor customer service support by the company..
No resolution provided by the company against the complaint..

I have booked a service on 26th dec 2021. Payment is done but i got message payment failed but amount is deducted from my account.
PAyment is done by Amazon.

Order Id - P[protected]

Date of Service: 26 Dec, 2021
Date of Incident: 27 Dec, 2021
Registered Email: santanu.[protected]@outlook.com
Registered Number: [protected]

I have been following up with Urban team from past 48 hours to get the correct invoice pdf of my cleaning service of amount 2393 Rs. The issue is when I download the invoice its only gives me 1 page document mentioned only the convenience fee of 339 RS. I have been asking the team to send me the PDF copy of the document with correct amount they are playing just in circle.

Also, they are just closing the complaint without fixing the issue. This is happening because of their app issue which needs to be corrected but these people are unable to understand that. I did everything to explain them, wrote multiple emails, shared the screenshot and also shared the PDF invoice but they are just wasting my time on this simple query.

I need the correct invoice or the money to be refunded to me asap.

Please help.

I had already prepaid the standard plan value price online on 1 April 2021 ..
my first ac service was done ..
but i am unable to schedule 2 free ac service ..i tried too much but unable to schedule the on the app ..
my plan package was going to expire on 31 dec 2021 ..
so plz help me before the plan validity expire..there is no response from urban company and very poor customer service support..
registered mobile number is [protected].

I've booked a deep kitchen cleaning service, scheduled at 3 pm today (27th December 2021). Once the professional arrived, he simply mentioned that he won't be able to do the service and left. After that when I raise the concern through UC app, I didn't get any call back from them. However, I got a call from the bookings department regarding cancellation of my booking. Later I got an SMS on my WhatsApp that the booking has been cancelled citing...

I booked two appointments for beauty salon one in the morning (10 AM) and evening (6 PM) today, i.e,[protected]. But nobody showed up at both of the times and when we try to call them nobody is lifting up.