Urban Company — I have booked a service appointment but didn't get it even after passing 15 hrs

Urban Company — I have booked a service appointment but didn't get it even after passing 15 hrs

R rishi pandey007 from Gopalpur, Odisha Nov 8, 2020 Sep 23, 2025 This thread was updated on Sep 23, 2025

Very bad first experience with urban company i book a service for chimney installation around 11-12 o’clock in morning they book my appointment and give a schedule time of 6:30 pm, till 7:30pm I haven’t receive any information, no call, no message from these people meanwhile I send them a message about my appointment then around 7:30 pm I got a phone from there person he was saying sir we booked your appointment but our guy didn’t check the call and he was busy with some other works ( it was very bad to hear this from such a company it was behaving just like a third grade street shop which don’t feel any responsibility) then the customer care guy reply very casually that if you want we can reschedule it for tomorrow. That was totally a waste of time I would like to give zero starts to them they are worse. You can check the attached images showing that appointment time has passed but still nothing +2 photos Was this information helpful? No (0) Yes (0)
Urban Company customer support has been notified about the posted complaint. Verified Support Nov 10, 2020 Urban Company Customer Care's response Dear Rishi, We would like to apologize for the inconvenience and disappointment that you experienced in dealing with our services recently. This is certainly not the kind of experience we intend to offer to our customers. Kindly please be apprised that we completely understand the fact that you had less than desirable experience with UC. We regret to inform you that due to the unavailability of professionals, our team was unable to assign a professional for your booking and we apologize for the same. We would request you to kindly place a fresh booking with us and notify us for the same. We will definitely make sure that this does not happen with you again and proper services are getting delivered to you. We appreciate your understanding in this regard. Regards Team Urban Company
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RobindroSingh

Sep 23, 2025

I booked installation with trip at 0800 hrs of 22/09/25. But, in last hour technical staff cancelled with personal reasons to attend at 0800hrs of 22/09/25. I repeatedly requested to your staffs, but they don't respond and denied and lastly they didn't pick up fall.