Urban Company Complaints & Reviews

I am filing complaint on basis as my requirements are not understood properly and wrong advises are given, which now making mess,

We already have done cement plastar on which putty and fresh paint need to be done on many walls, but we get quotiation and material as per re-paint only,

Now the person who had come here for inspection not picking up my calls..

We are completely in dark.. no response coming from URBAN COMPANY SIDE.

Looking forward for your urgent response.

Thanks

Kamini Anand
Shiv apartment, rajapuri, madhuvihar, uttam nagar, delhi

[protected]
[protected]

I got a microwave repaired last year, a samsung product. Urban company representative installed a counterfeit magnetron assuring it was from samsung. There was a fake sticker of samsung on the top of the magnetron. The magnetron broke down in less than 10 months with the magnetron, transformer, and the capacitor all blowing out with a huge blast noise.

A samsung representative clarified that the magnetron installed by the urban company was a cheap duplicate that blew the whole appliance.

I have notified urban company over email and over call about this concern. The technician who repaired my microwave accepted on the call that the magnetron he installed was a local market duplicate. Urban company is not replying to my concern, and things have moved towards shamelessness from their side.

I have all the bills, images of the original and counterfeit products saved with me. I want a statement and a resolution from the company on why they are running illegal sales shop of counterfeit products. Also, i need my bills paid by urban company.

All files in this folder location: https://drive.google.com/drive/folders/1U2ddH76cmzOAoZtYNevJqso0nFDOy5FA?usp=sha...⇄

The guy who came for pest control, broke my trolley slider and also the handle of my trolley. I just shifted to this house 5 months back. Imagine breaking a brand new trolley.

Dear Urban Company,
Words are not enough to describe the ordeal I am going through after booking AC servicing with your company.

I booked my AC Service along with rectifying cooling issue on 13th March and servicing was done and gas filled by UC technician Abdul Shahed. He also assured with the gas filling cooling issue is solved.

But the cooling issue came back again after only 3 days after servicing. With utter disappointment I raised a complaint and that was attended by Mohammed Tabrez on 28th April. Again, the second technician did the same gas refilling blindly without checking the root cause. With no surprise the cooling issue cropped up again in a week. With disappointment again I raised a second complaint of the same cooling issue which was now attended by Mohammed Shafi and he too just filled the gas and went away saying the issue was solved. With no surprise the issue is back and I complained again this time again Mohammed Shafi was assigned to the job but he is neither visiting house or cancelling or transferring the job to others.

In this horrific ordeal I tried to reach out to him but he is not ready to come. One more disappointment is there is nowhere any helpline number o[censored]rban Company which can be reached to escalate this.

Hope this email reaches the right people and my issue is addressed at the earliest or compensation paid to the damage done to my AC.

I would like to state that if the prepaid money of₹947/- would not be refunded in my Paytm Wallet immediately otherwise I have no other alternatives but to proceed to Kolkata Police Crime Branch and Consumer Forum, West Bengal as well. Some documentary
evidence are given bellow in this regard. (Attached above & below)

Ac gas charging is minting money for urban company technicians. Without diagnosis, they try to fool you saying gas is not there and mint rs. 2800 from you. Then they will say some small part like capacitor is as fault and again take money of rs. 800 (Capacitor + labor charges). So you can't now demand for refund of gas charging, even though only capacitor, which cost less than rs. 300 is at fault.

This is the trick urban company is using again and again to fool you and mint money. Beware of this fraud and gas charging scam from urban company technicians.

Respected sir/mam'm
I am booking painting and whitewash of house from urban clamp.
Mr kamal bishit are taken this order.
Mr kamal according work are done with 01 month and using plastic pant this order.

But mr kamal are not using best colour. He using doublecate colour. And do not delivery and finish this work within 01 month.

So please visit senior executive inbolve this resolve problem

Regards
Aaditya sharma
Lalit sharma
Ph [protected]

I have recently (30th august 2020) hired amar packers and movers for moving from banglore to chennai. I got their quote and accepted it after entering my request in urbanclap app. They have not assembled my cot in chennai saying it would be best to call a carpenter for fixing it since the team that came here did not look like they had the expertise. I said ok trusting them. Now when i called a carpenter they said it cannot be assembled because most of the screws (Round screws which are used to lock) are broken since it was not disassembled properly and some are missing as well and i am not even able to find those screws anywhere. I contacted the amar packers and movers team and they are not responding at all. I would not have hired them if they did not come from urbanclap. I have even taken insurance for my goods on their recommendation. Please help me to get this fixed as soon as possible. I have infants at home.

Hi,

This is to inform you that i had got my refrigerator serviced from urban clap company in the month of june now there is some issue in same.

Also i had spend 5000 and was said that there won't be any problem in the refrigerator at least for next one year.

Now i am not getting support from urban clap and i had been charged 5000/- however my invoice amount is reflecting as 1200/-

Regards,
Prakash nayak
[protected]

Hi,

The rise of corona patients is not hidden to anyone. Despite the serious condition, people are moving on with life with precautions. Your company claims to provide safety gadgets like head gear, gowns, disposable footwear, etc to professionals before they provide a service. But I’ve taken atleast 5 services during this corona time and sadly only 1 professional had the safety gadget. The rest claimed that it’s not provided to them by the company. I complained to one of your customer service executives and he very conveniently told me that the “stock has not yet been distributed all over the country because of corona”. Firstly, courier services across the country started way back. Secondly, how did one professional have the head gear if it’s not distributed ? Thirdly, why am I even charged Rs. 39/- if you guys have not provided safety gadgets completely?
It’s not about the money, it’s about the trust one has in Urban company while booking a service. Either pull off your fake advertisement claiming safety because clearly you’re not very concerned about your customers. Or stop charging for it.

To
Whom so ever concern
On thursady 17/sept/2020 booked for full deep house cleaning.
Unfortunately your service was inadequate.
List of problems
1. Time management
2. Lack of professionalism.
3. Incomplete work.
4. Material damage.
5. Bathroom were not cleaned...

I took ac service and gas filling service from urban company on 24 may 2020. The technician did the work and left. The very next day, some unusual noise started and i called the technician again, he checked and removed a small piece of thermocol, said this was making noise. After few hours the unusual noise started again, i called him again the next day and then he opened the ac and said during servicing some part didn’t attach properly now i have fixed it. Then the noise disappeared. But after about 2 months and few days, the ac cooling started reducing drastically and i wrote a complaint to urban company, they sent the technician, he checked and said that he did not tighten a nut from where he filled the gas therefore the ac gas leaked. He refilled the gas and tightened the nut. My father asked him to check the coil as well which he welded but he refused to do so as it was a little more time consuming. And after one month that is on[protected] my ac broke down again and it’s not cooling at all, i suspect a gas leak problem. Gas is for around 2800 rs and i cannot keep paying every 3 months. Either the technician is using sub standard quality material or he did not weld properly so that they can ment money from us. I wrote to urban clap on 18/09/2020 and they called me today i. E. 19/2/2020 and they said you will have to pay for the gas again.
I want to request you to pls help and take action against them.
Thank you very much

Booked AC Repair with UrbanCompany on 23rd Aug a Technician Ajaz UI Haq. Did the servicing and charged 4800 Rs.

Immediatly on the 2nd day issue persists again and charged 299 Rs

Issue persisted again with gas leakage that should have be indentified on the first day which has been failed to indentify and 5th of Sep same Technician had done the soldering for gas leakage saying not to change the coil. and Charged 2000 Rs.

Total i sent 7000 Rs. where the problem is not resolved yet and finnaly the SME Came sand saying to change the coil which will change another 4K.

UrbanCompany is least bothered to check with the customer what is the issue and informing me to spend another 4K for the same.

There is no proper communication and technician assigned.

Technician does not provide services of covering up the window after installing the ac, leaving the window open to outside. You have to separately avail carpenter services.

No invoices or bills provided for the services.

No helpline number available to post complaints on urban company.

Cannot post reviews on service rendered.

My window airconditioner was repaired by mr. Ajaz khan last month. A leakage was plugged and gas was refilled.
But now the cooling is very poor. I tried to call ajaz khan ([protected]) but he is not attending the phone.

I have raise a complaint regarding the ro which was installed at my clients place, and due to the negligence of the handyman that is vinay anand kumar mesa ([protected])

Below is the details;

We have raised a booking for installation of ro. The ro was installed on 5th march 2020 by vinay anand kumar mesa ([protected]), the ro busted as anand did not check the pressure and fixed.
On 6th the client has left her house and returned after 8 to10 days and found that the place was all wet and water was filled, due to this her woollen clothe, jackets and costly clothes were damages and wet with spots and stains. This had happened as the filter has busted. We have again raised complaint for a revisit and came to know that the filter was changed by anand kumar mesa which lead to all this. Anand again fixed a new filter
Please note that we have given urban clap so much of work and never faced any problem, but now due to the negligence of anand kumar mesa our client is claiming an amount of 200000/- for the damages of her clothes

Installation done at below address;

5th block, 106 block 17
My home vihanga, near wipro junction
Gachibowli, telangana 500032

Our registered email id is as below;

Jitendra. [protected]@santaferelo.com

Requested for the customer escalation team to take it forward and look into the matter and get back to us over an email.

It is almost a month since i submitted my complaint. Still no resolution from the urban company. I repeat my complaint in brief:

I sought a service from the urban company on 11 august 2020. It has failed miserably to provide a neat, transparent professional service. It has billed me and has not been able to provide any evidence of the expenses. It has given me different bills / warranty cards from different stores for the same component. When questioned, the staff tells me to stand trial along with their technician. This is not acceptable at all. Hope to get justice and refund.

I am from Bangalore North. I had booked for salon services day before yesterday. As per the rules, i was supposed to get the details of my beautician an hour before my scheduled time. But i got a call from the customer service instead. They asked me if my booking is confirmed and that they will provide details of the beautician in some time. I confirmed the date and time.
After an hour of my booking time, an agent called up casually to inform that the booking is cancelled. He said can i reschedule for tomorrow. I told him i will check my schedule and confirm and he says that it hardly matters taking the service today or tomorrow. He insisted me to confirm. His attitude and behavior was extremely rude and irresponsible. And what was extremely upsetting that - He cancelled my booking saying that beauticians are not available but sends a message stating "Your booking is cancelled because we tried calling you several times but couldn't reach you.
I feel extremely disappointed.

I have no any complaints... Just one enquiry.. I have a crt tv can you repair. If you repair how to register

I have asked for ac servicing from urban clap first time... The technician told that gas is finished. Gas has to be filled. He told he will not do... Place a new request as he has to more appointments... I have paid money for a service which was denied... Moreover the technician is telling that i have more appointments i can't do when i told if gas filling will incur more money... I will do payment to urban company... He denied and customer service person ravi was too unprofessional... Why my money will be refunded in 7 days when the service was not rendered and the harassment which has been faced for a service.