Urban Company Complaints & Reviews

I logged a complaint for AC cooling issue in April and technician without finding the issue filled the Gas and charged my 2500 Rs..after few days I reopened the ticket and he mentioned some different Issue and charged me 1400Rs..in october I again faced same issue and again same story repeated. Without finding the issue technician said that there is gas leakage..filled the gas and mentioned AC service is required so that you dont face this issue again. This time charged me 3200 Rs...after one week AC stopped cooling ..I reopened the ticket. Same technician came and he was not able to find issue and was making random guess work.He left the job incomplete saying he will send his senior and to my surprise closed the ticket. I logged customer complaint on 23rd oct and till date no technician assigned...worst company for AC issues...Dont trust them .

I want my money back and Insurance amount for damaging my AC

I have booked for painter and paid excess amount .I have sent so many mails to their help center but till date i have not received any mail or call to refund the amount.

They are cheater that's why they don't have even customer care number where we can call them and asked about our issue.

Their customer services are very bad and they are fraud.

Don't ever book any services from Urban Company or Urban Clap.

Today i booked professional for my bathroom cleaning. I made payment online, instead of that after 5 hrs the assigned person called me and refused to give service at the end moment and put me on big trouble. They reschedule it on its own time and which was after 2 days, didn’t bother whether that will be suitable for me or not.
Ridiculous.
And even its so corrupted that the service person encourage you to make payment by...

I booked a facial and some other services through Urban Company. The service profession who came firstly did not provide a new disposable sheet for me to lie down on. She did not use fresh clothes to wipe my face either. Very very poor hygiene practised by the professional. After completing the service she again did not throw out the disposable sheet but put it back in her bag. 5 days after the facial I started getting a rash on my face which lasted for 8 days. I consulted a doctor and was told I have a disease which will stay with me for the rest of my life. This disease can spread primarily through skin contact. I have written multiple times to Urban Company help team and they have done nothing.

Since 1 week I have been requesting UC to send a plumber for solving the serious issue of Basin & Sink. But there is no response from your side. So I request you to return back our amount we paid to the plumber 1st day i.e., 10.10.2020

I booked service for my Ac servicing on 19/10/2020, for 20/10/2020 at 8:00 am. but unfortunately Ac technician Md. Rizwan unable to give the service on right time. he call me at 7:30 am & asked me for postpone. showing the reason unavailable of instruments. but i informed him that can not delay. than he asked me for booking cancelation. in this time again i refuse him. at 7:45 am he cancel booking by him sefl.

this is dose not expect form urban clap...

very bad experience with urban clap.

I've booked a plumber service for 05/09/2020 (DD/MM/YYYY) but before 1 hour of the service I got a call from the plumber that he will be late by 1 hour and informed me that any tools he bring will be charged extra from the payment I made online, I asked why, he said it's the rules, I was not told anything like when I made the booking so I called the Urban Company customer care service. They consulted with the plumber and managed to forgo any charges for bringing the parts, I agreed to wait. But the plumber never showed up. I have paid ₹299 for the UC membership along while making this booking having pathetic service. They have refunded ₹138 for the service only but never refunded for the membership fee. I asked them multiple times to refund it and don't be like online scammers. But they denied to do any help. I waited and agreed to keep the loss but now when I'm booking a haircut service they are asked me to pay fee again claiming that each service have different membership which they never informed before this is even more pathetic. I want my money fully refunded at this point. Even their customer support is the worst and have no professional behaviour.

I ordered Urban Company Painting Services. They have a policy of paying 35 percent advance. Please don't fall prey to it. They smiled and laughed and promised everything till they received their advance and then...
They vanished.
No executive ever picks up calls. There customer service repeats the same thing again and again. Work hasn't even started yet. If that's not enough, they had the audacity to ask me to pay the rest of 65 percent for starting the work.
Complete Fraud Company
Please be aware.

Air cooler repair case
i wrote below in email to uban company

-Urban Company,
[protected]@urbanclap.com

Chronology

Date Events Comments
3rd June Air cooler Repair order was booked with Technician" Mohammad Shahbaj" Technician came to my place and advised that Air cooler's Fan Motor needs copper binding/Wiring needs to be replaced.
06-Jun Air cooler was revisited by...

Money was deducted twice for same service although message said the oayment failed for first time.

I have took urban company ac insatallation service on 13th sept 2020 while doing so it is also recommended by their technician that installation work also requires 1metre copper wire too .So i agree for that on total i pay approx 2400 rs in total.
After affixing copper wire and installing ac and checking all parametres including ac gas which is more than half filled as ac is only 1 yr old technician left giving me assurance.

After few days i felt ac is not working properly their is some leakge of gas that occur due to poor installation of that extra 1meter wire by urban company technician.
Also as i have opt for warranty facility while booking urban company thier is clause of 90 days warranty too that they will cover any damage cause by service.
Their technician again visited me today on oct 11, 2020 and found that their is no gas now whole gas got leaked out and ask me to pay again 2500 rs for refilling my gas that i already had.

What kind of justice is that? urban comapny is making joke out of me by harassing me in best possible way.
Their sales mangaer whom i talk over call for their poor service is not giving any satisfactory answers . They are giving absurd reasons that sir its a machine we cant do anything anything can happen.

I am filing complaint on basis as my requirements are not understood properly and wrong advises are given, which now making mess,

We already have done cement plastar on which putty and fresh paint need to be done on many walls, but we get quotiation and material as per re-paint only,

Now the person who had come here for inspection not picking up my calls..

We are completely in dark.. no response coming from URBAN COMPANY SIDE.

Looking forward for your urgent response.

Thanks

Kamini Anand
Shiv apartment, rajapuri, madhuvihar, uttam nagar, delhi

[protected]
[protected]

I got a microwave repaired last year, a samsung product. Urban company representative installed a counterfeit magnetron assuring it was from samsung. There was a fake sticker of samsung on the top of the magnetron. The magnetron broke down in less than 10 months with the magnetron, transformer, and the capacitor all blowing out with a huge blast noise.

A samsung representative clarified that the magnetron installed by the urban company was a cheap duplicate that blew the whole appliance.

I have notified urban company over email and over call about this concern. The technician who repaired my microwave accepted on the call that the magnetron he installed was a local market duplicate. Urban company is not replying to my concern, and things have moved towards shamelessness from their side.

I have all the bills, images of the original and counterfeit products saved with me. I want a statement and a resolution from the company on why they are running illegal sales shop of counterfeit products. Also, i need my bills paid by urban company.

All files in this folder location: https://drive.google.com/drive/folders/1U2ddH76cmzOAoZtYNevJqso0nFDOy5FA?usp=sha...⇄

The guy who came for pest control, broke my trolley slider and also the handle of my trolley. I just shifted to this house 5 months back. Imagine breaking a brand new trolley.

Dear Urban Company,
Words are not enough to describe the ordeal I am going through after booking AC servicing with your company.

I booked my AC Service along with rectifying cooling issue on 13th March and servicing was done and gas filled by UC technician Abdul Shahed. He also assured with the gas filling cooling issue is solved.

But the cooling issue came back again after only 3 days after servicing. With utter disappointment I raised a complaint and that was attended by Mohammed Tabrez on 28th April. Again, the second technician did the same gas refilling blindly without checking the root cause. With no surprise the cooling issue cropped up again in a week. With disappointment again I raised a second complaint of the same cooling issue which was now attended by Mohammed Shafi and he too just filled the gas and went away saying the issue was solved. With no surprise the issue is back and I complained again this time again Mohammed Shafi was assigned to the job but he is neither visiting house or cancelling or transferring the job to others.

In this horrific ordeal I tried to reach out to him but he is not ready to come. One more disappointment is there is nowhere any helpline number o[censored]rban Company which can be reached to escalate this.

Hope this email reaches the right people and my issue is addressed at the earliest or compensation paid to the damage done to my AC.

I would like to state that if the prepaid money of₹947/- would not be refunded in my Paytm Wallet immediately otherwise I have no other alternatives but to proceed to Kolkata Police Crime Branch and Consumer Forum, West Bengal as well. Some documentary
evidence are given bellow in this regard. (Attached above & below)

Ac gas charging is minting money for urban company technicians. Without diagnosis, they try to fool you saying gas is not there and mint rs. 2800 from you. Then they will say some small part like capacitor is as fault and again take money of rs. 800 (Capacitor + labor charges). So you can't now demand for refund of gas charging, even though only capacitor, which cost less than rs. 300 is at fault.

This is the trick urban company is using again and again to fool you and mint money. Beware of this fraud and gas charging scam from urban company technicians.

Respected sir/mam'm
I am booking painting and whitewash of house from urban clamp.
Mr kamal bishit are taken this order.
Mr kamal according work are done with 01 month and using plastic pant this order.

But mr kamal are not using best colour. He using doublecate colour. And do not delivery and finish this work within 01 month.

So please visit senior executive inbolve this resolve problem

Regards
Aaditya sharma
Lalit sharma
Ph [protected]

I have recently (30th august 2020) hired amar packers and movers for moving from banglore to chennai. I got their quote and accepted it after entering my request in urbanclap app. They have not assembled my cot in chennai saying it would be best to call a carpenter for fixing it since the team that came here did not look like they had the expertise. I said ok trusting them. Now when i called a carpenter they said it cannot be assembled because most of the screws (Round screws which are used to lock) are broken since it was not disassembled properly and some are missing as well and i am not even able to find those screws anywhere. I contacted the amar packers and movers team and they are not responding at all. I would not have hired them if they did not come from urbanclap. I have even taken insurance for my goods on their recommendation. Please help me to get this fixed as soon as possible. I have infants at home.

Hi,

This is to inform you that i had got my refrigerator serviced from urban clap company in the month of june now there is some issue in same.

Also i had spend 5000 and was said that there won't be any problem in the refrigerator at least for next one year.

Now i am not getting support from urban clap and i had been charged 5000/- however my invoice amount is reflecting as 1200/-

Regards,
Prakash nayak
[protected]