Urban Company Complaints & Reviews

I booked a package last evening and the final amount shown after service was Rs. 688 (including safety charges). Now, when the professional is here, it suddenly shows Rs. 788...when I called them, they said that this is what the package is and they can't change it. They are duping customers like this who are choosing cash on delivery. Extremely disappointed with their unprofessionalism. I would give ratings in negative if there were options. I don't recommend this to anyone. Beware of fraudsters like Urban Company.

I have used urban company service for door and door frame installation, both door and the frame are of such bad quality.the just compiled 4 block of wood and fixed it as door which got cracks in a week, when i saw the order i placed complaints with company but they are not responding

I had paid on 26th dec for plumber service, but there was no booking done on urban clap .
Tried reaching many times but no proper complain number given on the website
Kindly do the need full asap

I booked bathroom cleaning service through UC but the person did not come and moreover when got cancelled my there was some charges levied of around 100 rs the funny part was that it is about 1/5 of the service price these cheaters are scrapping our money there is not person who contacted me even after booking several customer feedback forms. Please do help me

I want the services of hair dresser at chennai . Pl give contact address for booking
91 [protected]

I was booked the bathroom cleaning service through the Urban company on 30th Nov 2020. But after the service, there are white patches left on the marble in both the bathroom. I raised the complaint with the urban company, but they are denying resolving my issue instead they provided twice the token amount for the same. But they damaged my marble worth of thousand which cannot be cover with just Rs 1600. Kindly take the action on the company so that they will provide me the resolution or repair the marbles.

Also attaching the picture along with the complaint.

Very bad service. They cancelled the service exactly at scheduled time

I was painted using Urban company first time but it was very worst and raised complaint in their app, but there were closing the without completing and no response to mail and case manager which assigned to my case very rude in speech and doesn't have knowledge.

I opened case on 3-dec-2020 but not resolved till.

I have a booking for the house painting services from UC. A surveyor came and provided me the cost estimate and the advance payable. We agreed on product Asian Paint Tractor Emulsion Shyne for the walls. I paid an advance of 7, 646 online. The material I received is not the one that was agreed rather it is Asian paints Tractor Emulsion. I raised the issue with the project manager, he said that company cannot return the product, and the company has agreed to offer me 1-2 Lit of Tractor Emulsion shyne. I did not budge to compromise with the material and informed the project manager to either replace the entire material with the agreed one (during the quotation), or return my advance and collect their material from the site. After more than 24hours of escalation, still there is no resolution, neither is the advance amount being refunded so that I can get the work done from elsewhere. Please avoid Urban company as they are most unreliable.

I had purchased two gift cards from urban company website yesterday for a friend. He hasn’t received the gift card details yet. The money has been deducted from my bank account. Despite writing to urban company no communication has been received from there end. It was two gift cards one of 500/- and other one of 1000/- rupees.
Highly disappointed by such poor service.

They left without doing the service completely I booked(Kitchen Cleaning) and service team not responding.No COVID norms followed.

My 400 UC credits were supposed to expire by the end of December 27th, 2020. When I tried to book an appointment from the app, my UC cash had already expired in the evening, before the day had ended.
They didn't mention any time when the UC was supposed to expire. Only the date was mentioned, and the UC had expired before time.

Hi

I had a booking for salon service for 19th dec @5.30 pm but professional rescheudle it for Sunday without my consent.

And today also I waited till 2.00 pm to get my professional assigned but I again got a call from team asking me to reschedule it for 5.00 pm.

It’s very cold in Delhi and my booking service was root touch up so how can one expect to wash hair in night.

And I booked service as per my convenient time so how professional it is to reschedule it 2-3 times without my consent.

And atlast professional came at my place by 5.25 pm without having any followup call.

Is this sort of service we offer to customers.

It’s highly pathetic and unprofessional.

Purchased gift worth rs 1000.
Registered and activated on urban Company website on 17/12/2020
Gift card not redeemable for any service and cannot use for any service. Waste of money.
Brand: Urban Company
Voucher Code: [protected]
Value: 1000.0 INR

The person came without mask and tore one of my ligament in the name of massge. Their support team dies not even respond back.
Highly unprofessional person and untrained.
I had kids in my house now I am feeling unsafe for them.

It’s been 2 months since I raised complaint on the painting service that UC have done. No proper response on the same, the paints are peeling off and after the painting work done none came to see whether the work was completely or properly done. Now the paints are peeling off and in one room, above a colour paint a white powder layer is getting formed all over the wall but no one has come to help me out with. Not sure whether Urban company is trying not to send any person for help in 6 months and after that they would say your warranty is done and you need to pay for the repair

I had a cutting from UC due to which my hairs started itching from the same day..And there after my hair have encountered alopesia (A disease which removes hairs from scalp in patches)

I did not have any such issues prior to this.
This disease is increaging day by day and UC help centers are not addressing this.

I WANT A COMPENSATION FOR THE SAME FOR MY TREATMENT.

Please escilate this else have to do a legal case on the company.

Contact Number - [protected]

Hello Team,

I booked pest control service from Urban company in the month of Mar 2020. Within 3 weeks the issue resurfaced again and I contact Urban Company. They assured me that due to county wide lockdown due to covid-19, they will honor the service post lockdown is relaxed. I again contacted Urban company post lockdown in Aug 2020. They informed their vendor but the vendor did not turn up after calling multiple times and even Urban company tried to help but the vendor did not turn up multiple times making false commitments. I vacated my kitchen twice assuming the vendor will come but he never come up and stop answering the call. I faced lot of problem during this time as I have to manage complete balance between family and work to carry out the service. I complained to Urban company but they are not taking any action against the vendor and not refunding my money.

Kindly get this request highlighted to the Urban management company? They cannot run away with their responsibility.

Thanks

I booked a "professional consultant" from UC to inspect my walls water dampness issues, seepage marks, cracks and suggest us accordingly to fix all the issues, he convinced us he is a professional water proofer and he will send best water proofer who will do the heavy water proofing and then painting to make the wall perfect.
Next day to my surprise UC sent me a painter who had no knowledge about water proofing, simply he brought a box of dr fixit along with his paints, before painting he applied that dr fixit & then did the painting.
The surveyor who came for inspection before the work promised as there wont be any issue in the wall for 6 months if we take the service, foolishly i took the service from these frauds the very next day walls became as it was before, now UC is saying we have not guaranteed anything so we should forget about rufund.

I made the booking yesterday for hair cut at home today morning at 9 pm. However it got cancelled. UC arranged another booking for the same time, the same also got cancelled. Moreover this was never conveyed to me and came to know post the schedule that it is cancelled. Then they rescheduled the booking at 12 pm (without even checking with me). On checking I found even that is cancelled. So 3 consecutive cancellation and service still not provided whereas advance payment taken.

This certainly ridiculous and unprofessional way by Urban Company.