Urban Company — Refund for cancellation charged more than 3 hours before service

Urban Company — Refund for cancellation charged more than 3 hours before service

T Tanya Aurora Jun 3, 2025 Jul 4, 2025 This thread was updated on Jul 4, 2025

I had to cancel an appointment due to an urgent meeting and did it much before 3 hours, still their AI chatbot does not provide any resolution, nor have they provided any number or email id for a feedback! What kind of a pathetic company does charge 300 rupees unnecessarily and then makes sure that there is no way for a customer to claim it!! I need complete refund for this stupidity on their part, I was not even able to reschedule or book a new appointment because of their poor AI Chatbot! Was this information helpful? No (0) Yes (0)
Urban Company customer support has been notified about the posted complaint. Verified Support Jul 04, 2025 Urban Company Customer Care's response Hi Tanya, Thank you for reaching out to us. We apologize for the inconvenience caused. As we checked, your last booking for the 'Salon at Home' service was initially charged a cancellation fee. However, this fee was removed on 4th June 2025 at 01:41 PM, and the amount was credited back to your source account. If you need any further assistance, please feel free to reach out to us at [protected]@urbancompany.com — we’ll be happy to help.
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