Urban Company Complaints & Reviews

On april 17th I availed Ac jet foam servicing for my ac from urban company, after two hours post service ac stopped working. Complaint registered and it was addressed on date april 22, by another technician which was appointed and later concluded that the ac outdoor unit pcb was damaged, urban company provided replacement of the pcb with the new on, on 5th of may urban company installed new pcb without providing bill or any proof for the...

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Address: 407-B, Trinity Business Park, L. P. Savani Road, Adajan, Surat - 395009

Dear Sir,
I am requesting the refund of prepaid charges due to no service. please do the needful at the earliest.
Regards
S. Dattaraj...

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I booked an A/C servicing through Urban Company and had a terrible experience. The technician sent by the platform broke my A/C’s compressor during the service. Shockingly, he didn’t inform me about the damage and left as if the job was done properly.

I realized something was wrong only when the A/C stopped working. After contacting Urban Company, I was told that their warranty does not cover technician-caused damage—which...

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Address: c 2 johri farm jamia nagar okhla

Unable to book the service from the app....

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Address: Chennai

This is to bring to your notice that I am a resident of Chennai staying in a rented apartment at Alwarpet. We have been using Urban company services since May 2023 for most of the repair and cleaning purposes. So far, the job has been satisfactory and they keep up to their timing. But this time when I booked for AC service before using it in summer, we are conned by Urban company professionals and though we have complained multiple times,...

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I had booked pest control service in November 2024. But to my surprise within 15 days the cockroach reappear. During the revisit also the issue persisted and I tried connecting with the service agent to come during the warranty period but he kept delaying it. And today also he could not turn up due to some problem he encountered. I am sitting at home with all my kitchen item kept in living room as instructed just to hear him say that he is...

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Address: F3 B Block Royal Woods Maruthai Avenue Kotturpuram Chennai

He charged rs300 extra for spares worth only rs60/

Please refund rs240/

Feb 11, 2026

Complaint marked as Resolved

Urban Company customer support has been notified about the posted complaint.

Feb 11, 2025

Updated by Shobana Shrinagesh Please refund rs240 extra charged... to my Gpay[protected] or UC Credit

Please REPLY AND CONFIRM

Verified Support

Feb 13, 2025

Urban Company Customer Care's response Hi Shobana,

We apologize for the inconvenience caused. We understand that our team was in touch with you and has initiated a refund of Rs.240 as Urban Credits into your UC Wallet as the best possible resolution for your concern. These credits will be valid for 365 days, and you can use them as a prepaid balance.

We value your feedback and will share it with our team for further review and action. If you require any further assistance, please feel free to email us at [protected]@urbancompany.com, and we will get back to you promptly.
Regards,
Team Urban Company

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I booked toilet cleaning services at urban company. They damaged and broke my toilet seat. They initiated and processed a refund for 39000 but refund amount was reduced to 13000 which is very less compared to damage.they changed the service to ceiling fan cleaning which I had not ever booked.

Feb 20, 2026

Complaint marked as Resolved

Urban Company customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2026

Urban Company Customer Care's response Hi Eera,
We apologize for the inconvenience caused. We understand our team was in touch with you and has provided the best possible resolution to your concern. If you need any further assistance, please email us at [protected]@urbancompany.com and we will assist you promptly.

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Address: Mumbai

[protected] toll-free number updated on website is not working.

I was trying to call from the mumbai location and wanted to book a kitchen cleaning service, which would take 3 hours and I was unable to get any other slot except 7 or 7.30 pm, which would be very late, so trying to get assistance from customer care but same is also not working

Urban Company customer support has been notified about the posted complaint.

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Urban Company Customer Care

from Gurgaon, Haryana

Jan 16, 2025

Verified Support

Hi Pradnya,
We apologize for the inconvenience you faced in reaching out to us. Professional availability depends on real-time updates. If you wish to discuss further, please email us at [protected]@urbancompany.com.

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Website: www.urbancompany.com

I had paid on 17th December 2024 for cleaning services, but there was no booking done on urban clap. Nothing shows in the "my order" list.

Tried reaching many times but no proper complain number given on the website and customer care mentioned that they don't have any information, and they simply can't help, not even their senior management can't.

Kindly do the need full asap....

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Address: 55/45 MS MUKHERJEE ROAD, GAYATRI BHAWAN, BLOCK-B, 2ND FLOOR, FLAT 2/1 , KHARDAHA, KOLKATA - 700116

Today i had booked three bathroom cleaning of my flat via urban company app but the professional refused to do the works said by my mother and shouted at her, screamed at her and misbehaved with her and left the job incomplete so now i need the refund of my full money immediately of 1264/-

as the proffessional was a holigan and very very bad he misbahaved with my mother and shouted at her
If i dont get the refund immediately...

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I got a water heater (geyser) installed on 10 Dec, 2024. I paid a total of Rs. 858 for installation and one inlet-outlet pipe.

Payment break-up as per app and mail invoice,

Inlet Outlet pipe: Rs. 300
Geyser installation: Rs. 499
Taxes & Fees: Rs. 59

The break-up I have received in the attached pdf is,

Service Charges: Rs. 269
Material Cost: Rs. 500
Convenience...

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Had purchased a M2 water purifier a month back via Amazon and I have been trying to connect it with the urban company app but there isn't any option. Tried the help and support section in the Urban Company app and it does not list anything but just an option named "undefined". Also tried the Amazon app but the order asks to contact the manufacturer.
I am not stuck with no way to contact support by any means.
Any...

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I Karthika Mandadi contact no=[protected] booked a service regarding washing machine in urban company app and company has sent the authorised technician for repair .concerned person came and took the "machine part out and said" he will resolve the issue within two days but it has been almost one month now still he has not repaired and he has taken the machine part and that person is not answering any calls and msgs .
This has made me a lot of inconvenience. The company should resolve the issue within two days otherwise we file a case in this matter.
Company Authorized person name=Sai Kumar Buri and contact details =[protected].

Urban Company customer support has been notified about the posted complaint.

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I purchased on Flipkart site for a urban native m2 model, this is an iOT device, but every m2 model to connect with an mobile the mobile has have 4g handset therefore I'm having a 5g mobile handset, so it won't connect through with water filter system. Flipkart saying they only can replacement but if I replace for this same model same problem will happen. I want a full refund...

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Address: HERCULES A 202 VASANT GALAXY Bangur nagar

I got the pest control done and it is still in warranty. the cockroaches have again re appeared and i requested for a revisit to redo the pest control during the warranty period. but the irony is that they hv cancelled my request and now i am not able to rebook and can't talk to any human interface

quite surprising that a comapny like urban company is behaving such way.
there is no contact phone nos or customer care and only virtual chat which does not help

can u pl arrange to get the pest control revisted again and solve my issue.

thanks

Feb 11, 2026

Complaint marked as Resolved

Urban Company customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2025

Urban Company Customer Care's response Hi,
We apologize for any inconvenience caused. Thanks for highlighting details with us, We'll contact you soon via a call to address your concern and find a resolution.

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My gyeser was not heating the water. The professional changed the heating element, but broken something inside the tank and now the tank is leaking water. He also broke the pressure knub. The gyeser is unusable now because of this leakage issue. Urban company denies to provide the protection claim that they advertise.

Urban Company customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2024

Urban Company Customer Care's response Hi,
We understand our team was in touch with you and has helped you with the best possible resolution on your concern. We appreciate your understanding
Regards, Team Urban Company

Aug 31, 2024

Updated by debashish7 Urban Company Damage Protection Programme is Farse.

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I recently had a frustrating experience with Urban Company that I feel compelled to share. On the day of Rakhi, I scheduled a home service appointment. I provided the OTP to the professional, who inexplicably chose not to enter it in the Urban Clap app, resulting in no service being started.

Unaware of this issue, I left for Rakhi celebrations, handing over the payment to my gate guard for the professional. The next day, upon...

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I, Kumararaja, resident of Chennai, would like to lodge a complaint against a fraudulent activity that took place on 01st August 2024. I had booked a bathroom cleaning service via Urban Company, which cost ₹549.

The cleaning service man arrived at my home and denied performing the cleaning. Since he could not fulfill the service, I requested him to cancel it. At that time, I was out of my home and driving my bike, and my...

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Address: Near MRC Godown, nowagaon tiniali, Garchuk-781035, guwahati Assam

The AC had minor leakage problem in the end which is why I booked a service appoint from Urban Clap. Now, post their service, the AC not working properly at all. Neither its cooking down the room, nor it's default settings are working properly. Moreover, it's showing error code - E5 continuously.

Kindly send back your guys and get this resolved ASAP.

Or I'm gonna take it further legally due to damaging my product and mishandling the se.

Feb 5, 2026

Complaint marked as Resolved

Urban Company customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2024

Urban Company Customer Care's response Hi Chumki,
We apologize for any inconvenience caused. Thanks for highlighting details with us, We'll contact you soon via a call to address your concern and find a resolution.
Regards,
Team Urban Company

Urban Company Complaints & Reviews

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Urban Company reviews & complaints page 2

My new under warranty Ac was damaged by urban company technician, not left it in running conditions.

Request Claiming Refund for no service provided by service engineer

Urban Company Technician Broke My A/C Compressor No Accountability or Resolution

Washroom cleaning

Fraud by Urban Company - AC - Parts stolen & damaged

Pest Control

Service by electrician today

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Recipient less refund than damage caused.

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Toll free number not working

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Money deducted from account, but no booking done

Refund of 1264/- as professional misbebaved with my mother and left the job incomplete

Service Break-up in invoice and in the app are different

Unable to connect water purifier to phone

Washing Machine

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Water filter native m2 model

pest control

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Damaged my gyeser

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Service not given properly and denial of service given at all when amount paid

Fraud

Product danage post service

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Urban Company Complaints & Reviews

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Urban Company reviews & complaints page 2

Service by electrician today

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Recipient less refund than damage caused.

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Toll free number not working

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Washing Machine

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pest control

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Damaged my gyeser

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Product danage post service

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