Urban Company Complaints & Reviews

I booked toilet cleaning services at urban company. They damaged and broke my toilet seat. They initiated and processed a refund for 39000 but refund amount was reduced to 13000 which is very less compared to damage.they changed the service to ceiling fan cleaning which I had not ever booked....

[protected] toll-free number updated on website is not working.

I was trying to call from the mumbai location and wanted to book a kitchen cleaning service, which would take 3 hours and I was unable to get any other slot except 7 or 7.30 pm, which would be very late, so trying to get assistance from customer care but same is also not working

I had paid on 17th December 2024 for cleaning services, but there was no booking done on urban clap. Nothing shows in the "my order" list.

Tried reaching many times but no proper complain number given on the website and customer care mentioned that they don't have any information, and they simply can't help, not even their senior management can't.

Kindly do the need full asap....

Today i had booked three bathroom cleaning of my flat via urban company app but the professional refused to do the works said by my mother and shouted at her, screamed at her and misbehaved with her and left the job incomplete so now i need the refund of my full money immediately of 1264/-

as the proffessional was a holigan and very very bad he misbahaved with my mother and shouted at her
If i dont get the refund immediately...

I got a water heater (geyser) installed on 10 Dec, 2024. I paid a total of Rs. 858 for installation and one inlet-outlet pipe.

Payment break-up as per app and mail invoice,

Inlet Outlet pipe: Rs. 300
Geyser installation: Rs. 499
Taxes & Fees: Rs. 59

The break-up I have received in the attached pdf is,

Service Charges: Rs. 269
Material Cost: Rs. 500
Convenience...

Had purchased a M2 water purifier a month back via Amazon and I have been trying to connect it with the urban company app but there isn't any option. Tried the help and support section in the Urban Company app and it does not list anything but just an option named "undefined". Also tried the Amazon app but the order asks to contact the manufacturer.
I am not stuck with no way to contact support by any means.
Any...

I Karthika Mandadi contact no=[protected] booked a service regarding washing machine in urban company app and company has sent the authorised technician for repair .concerned person came and took the "machine part out and said" he will resolve the issue within two days but it has been almost one month now still he has not repaired and he has taken the machine part and that person is not answering any calls and msgs .
This has made me...

I purchased on Flipkart site for a urban native m2 model, this is an iOT device, but every m2 model to connect with an mobile the mobile has have 4g handset therefore I'm having a 5g mobile handset, so it won't connect through with water filter system. Flipkart saying they only can replacement but if I replace for this same model same problem will happen. I want a full refund...

I got the pest control done and it is still in warranty. the cockroaches have again re appeared and i requested for a revisit to redo the pest control during the warranty period. but the irony is that they hv cancelled my request and now i am not able to rebook and can't talk to any human interface

quite surprising that a comapny like urban company is behaving such way.
there is no contact phone nos or customer care and only virtual chat which does not help

can u pl arrange to get the pest control revisted again and solve my issue.

thanks

My gyeser was not heating the water. The professional changed the heating element, but broken something inside the tank and now the tank is leaking water. He also broke the pressure knub. The gyeser is unusable now because of this leakage issue. Urban company denies to provide the protection claim that they advertise....

I recently had a frustrating experience with Urban Company that I feel compelled to share. On the day of Rakhi, I scheduled a home service appointment. I provided the OTP to the professional, who inexplicably chose not to enter it in the Urban Clap app, resulting in no service being started.

Unaware of this issue, I left for Rakhi celebrations, handing over the payment to my gate guard for the professional. The next day, upon...

I, Kumararaja, resident of Chennai, would like to lodge a complaint against a fraudulent activity that took place on 01st August 2024. I had booked a bathroom cleaning service via Urban Company, which cost ₹549.

The cleaning service man arrived at my home and denied performing the cleaning. Since he could not fulfill the service, I requested him to cancel it. At that time, I was out of my home and driving my bike, and my...

The AC had minor leakage problem in the end which is why I booked a service appoint from Urban Clap. Now, post their service, the AC not working properly at all. Neither its cooking down the room, nor it's default settings are working properly. Moreover, it's showing error code - E5 continuously.

Kindly send back your guys and get this resolved ASAP.

Or I'm gonna take it further legally due to damaging my product and mishandling the se.

I lodged a complaint with Urban Company about water continuously entering the drum, and Mr. Osaf Ahmad was assigned to address the issue. He visited on 30.05.2024, identified a faulty inlet, and informed us that it needed replacement, which we requested him to do. The problem was resolved, and the water stopped entering the drum.
However, during our next washing cycle, we discovered that the drum was not rotating with the motor. We...

I have booked a service for 2 of my air conditioners in urban clap. Their person came and said one of the boards had to be replaced. We paid for the board through urban clap about 4500/ apart from the service charge. it is mentioned in the app that they cover the warranty for this. We trusted urban clap and have paid for the service and the board. one week after the replacement it stopped working. so we reopened the ticket as the board was...

I made a booking for ac services and repair, your technicain visits and took rs. 3288 from me and the ac still does not gives cooling so i claimed warranty.

Anither technicain said it can't be covered because booking is for service not for gas filling. I showed him screenshot and he asked to lodge a complain. Its been 2 days no one is answering on chat and parking chat with no response..

All are just sending...

My Mobile no. [protected]

On 31st mar 24 i availed UC repair service for my Refrigerator that Gas need to be refilled. UC engineer filled Gas and repaired it after charging INR 2600.00 however he was not quite equipped and well trained.

Even after UC repair my freeze was not working fine and was facing trouble with cooling issue continuously so I called him again on 16 Apr24. UC engineer visited and said now it will work better but again same issue persist. I thought that gradually issue will be resolved and kept patience for repair.

So I called UC engineer again on 17May24. Engineer said now i have repaired it fully and keep freeze off for 12 hours and try after 12 hours off.
Next day when i switched on my Freeze still same issue moreover now cooling of freeze is totally out this time. Earlier it used to cool freeze little bit.
I called UC engineer then he said that he is not able to repair it so approach refrigerator brand for repair i.e Samsung.
I still said that I have availed UC services and paid fully amount as demanded by you so give me complete resolution and don't leave me stuck in this situation but he said its out of their capabilities.
So i raised complaint on UC mobile app through Chat window. I received calls post my daily folllow ups. I was advised by UC care to avail brand repair services and I'll get refund from UC post showing Branch GST invoice.
But now when I have availed Samsung branch services and provided bill to UC for INR 14206. UC staff totally refused to refund amount though promised. Special mentioning UC customer care staff Sanskar Mishra is very rude in customer handling and didn't listen my issue and abruptly disconnected my call. Moreover closed ticket in chat window and when I am trying to reopen ticket that option is disabled.

I WANT TO KNOW THAT WHY YOU SENT ENGINEER WHO DOES NOT HANDLE BRANDED PRODUCTS. ENGINEER DIDN'T ONLY FILLED GAS WITH INACCURATE PRESSURE BUT DAMAGED COMPRESSOR DUE TO WHICH MY BRAND WARRANT GOT TERMINATED AND I HAD TO BEAR UNNECESSARY CHARGES OF INR 14K FROM BRAND DUE TO POOR HANDLING BY URBAN COMPANY. I DID'NT GET RESPONSE THAT WHY UC ENGINEERS AND CUSTOMER CARE STAFF ADVISED ME TO AVAIL REPAIR FROM SAMSUNG BRAND, WHY NOT UC SENT PROFESSIONAL STAFF TO REPAIR MY REFRIGERATOR AND RESOLVE ISSUE. I SUFFERED MORE THAN 2 MONTHS IN THIS UNBEARABLE SUMMERS DUE UC POOR QUALITY ENGINEERS AND CUSTOMER CARE.

RESOLUTION:
1. I WANT REFUND OF INR 14K ELSE I AM FILING LEGAL CASE THROUGH CONSUMER COURT.
2. NEED APOLOGY FROM UC CUSTOMER CARE EXECUTIVE SANSKAR MISHRA FOR MISBEHAVING

NOTE-- I HAVE ALL SUPPORTING CALL RECORDINGS O[censored]C ENGINEER ASKING TO AVAIL BRAND SERVICES. UC CUSTOMER CARE EXECUTIVE ASKING ME AVAIL BRAND SERVICES AND I WILL GET REFUND OF BRAND GST INVOICE ALSO. THAT I WILL PRODUCE IN CONSUMER COURT IF NOT RESOLVED, IF ISSUE NOT RESOLVED.

I got my AC repair done on 27th April however, the executive provided only a temporary solution and charged me 3300 for the same. i have already complained twice since then however no solution was provided. now they are saying we have escalated the issue to our senior team and they will get back to me within 24 hrs however its being more than 48hrs and noone has gotten back to me. infact i am getting a new time in every hour. this company has gone really bad with their service, they used to be good but now things have changed. they done care about their customers and their grievances at all. Chat system is worst, their executives sitting at chat are useless and have standard template of 'we have escalated and team will get back to you within 24hrs' when its already being more than 48hrs. they dont even check the issue.

Humne AC service and repair booking 26 apr ko kiya tha. Technician ne pani se AC ko dhoya, install kiya, gas refill kiya. Jab AC humne use krna shuru kiya to dheere dheere issues aane lage. AC khud hi ruk jane laga. Kabhi kabhi chalu hi nhi hota h. Indoor body se PCB ke paas se water leakage bhi bohot hota tha. Humko technician ne apna phone number share kiya tha after service to call him directly in case of any issue. Kuch din humne usko...

I had booked AC Service in the month of April'24 - Post that 10 Days AC colling was perfect, but i started facing colling issues in May '24 almost 20-25 Days after AC service done by Urban Company . So i logged my compliant for issues i was facing, Urban company arranged their technician who checked by AC and informed me that AC's PCB is not working . So I asked him to Repair it free of cost as my service has warranty and the problem is started...