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Urban Company Complaints & Reviews

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Last updated Aug 29, 2024
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Urban Company reviews & complaints page 2

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C
CharanVelaga
from Hyderabad, Andhra Pradesh
Apr 8, 2024
May 8, 2024
This thread was updated on May 8, 2024
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ac was destroyed after the technician had serviced and urbanclap not responding timely

Hi,

I have ordered AC servicing for Urban Company on 6th April at 415 am. They started with regular service and after a while one of the technician near the outdoor did something and we saw a lot of gas near the outdoor unit. And when asked the service person said it's just air to remove any bubbles in the unit like in the copper pipes and it's a regular exercise. The ac seemed to work fine and service guy was asking for 5...
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K
Krishna654321
Apr 6, 2024
Apr 6, 2024
This thread was updated on Apr 6, 2024
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Installation getting postponed from last 3 days

I bought a native M1 purifier by Urban Company(UC) from Flipkart. UC keeps on rescheduling my installation request without my consent. I feel cheated by the company due to their bad service. I could not even reach any of their supervisors to get a resolution....
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J
Jasondjohn
Apr 3, 2024
Jun 4, 2024
This thread was updated on Jun 4, 2024
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delivery of product

I had book a wall decoration installation. The representative came to my home and showed me the product and costing. Once we selected the product (Wall beautification) i was asked to pay (Half) which i did and the product was supposed to be delivered on 31st march 2024. But till today (3rd april 2024) i do not have any update and the only things they are saying is that there is a delay.
Yesterday i spoke to a representative who confrim...
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S
Sarathi Datta
Apr 3, 2024
Apr 3, 2024
This thread was updated on Apr 3, 2024
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Air Conditioner Damaged by UC Expert Technician

Address: Bablatala Kolkata

Date of Incident : 31 March 2024
Full Description : My split Ac was working and was cooling sufficiently...while the UC personal started working it stopped cooling after whatever he has damaged with the wires and I don't know what...now the UC partner is mentioning that he is transferring to senior...Now after reschedulling the expert came on 3rd April'24 and refused to fix my damaged Air conditioner.
I am reporting this so...
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K
karishmaghatalia
from Mumbai, Maharashtra
Apr 1, 2024
Apr 2, 2024
This thread was updated on Apr 2, 2024
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Over Charged for Service

Booked the services Complete Bathroom Cleaning, Refrigerator Cleaning,
Occupied Kitchen Cleaning with appliance.

But Occupied Kitchen Cleaning with appliance includes refrigerator cleaning. When tried to cancel Refrigerator cleaning service separately, it did not allow.

I am unnecessarily charged for service which is included and part of another whole service....
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M
mohit_kuhad
from Delhi, Delhi
Mar 24, 2024
Mar 25, 2024
This thread was updated on Mar 25, 2024
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Complaint Regarding Company Damaged My Carpet with there pathetic chemicals and Unresponsive Customer Service

Sir/Madam, I am writing to formally lodge a complaint against Urban Company regarding the substandard carpet cleaning service I recently availed from urban company. On 22 Mar 2024, I engaged Urban Company for a carpet cleaning service, believing in company's reputation for quality and professionalism. However, I am deeply disappointed to report that the service resulted in significant damage to my carpet due to the improper use of chemicals....
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L
Lat Sun
Mar 22, 2024
Mar 23, 2024
This thread was updated on Mar 23, 2024
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Washing machine repair

My siemens washing machine was booked for repair in the month of Oct 2023 and a professional came and repaired it stating shaft and bearing of the machine has to replaced. And the man stated stainless steel shaft is best and replaced and charged us rs.6000/- But he fitted it wrongly and the machine conked off and we complained to urban and they sent another technician who came fitted correctly but during the rinse cycle it was making heavy...
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M
Mohangyara
from Chipurupalle, Andhra Pradesh
Mar 21, 2024
Mar 27, 2024
This thread was updated on Mar 27, 2024
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Account suspension

Address: Hyderabad

It is very disappointing that such a big networked company has suspended my account without any prior information. Being a plus member i have been suspended unable to place any order and they are not giving any information regarding this. I have tried to contact them across all available social media platforms but no response.This was pathetic and never expected!! This company make us used to it and then they suspend us without prior and...
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K
kanikakapoorr
Mar 18, 2024
Mar 19, 2024
This thread was updated on Mar 19, 2024
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Issues are not getting resolved

I have literally been harassed since last month from your team. I feel like i am getting punished for taking services from you.

Went for Hair laser 6 sessions services. Paid about ₹46, 789/-
First session was done on 11th February Sunday.
Second session must happen within 30 to 45 days. To which when i tried to book the second session, i didn’t see any option for booking. When i spoke to UC Help Support,...
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C
charlesrodrig50
from Bengaluru, Karnataka
Mar 13, 2024
Mar 14, 2024
This thread was updated on Mar 14, 2024
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Weekly Bathroom Cleaning

Address: 301, G-23, AWHO Sandeep Vihar, Whitefield, Bangalore

I had booked for weekly bathroom cleaning for two units for a period of one month, and first service is to commence today 13 Mar 2024. The booking was confirmed and a person was allotted (Jena). Since yesterday I've been trying to see the details however when I click on the 'View' or 'Confirmed' link a screen appears with a message that 'Something went wrong' 'Please check your network or try again later'.
I'm unable to contact any...
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A
Alam819
from Mumbai, Maharashtra
Mar 12, 2024
Aug 7, 2024
This thread was updated on Aug 7, 2024
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Refund money

Address: Malad East Mumbai

I am trying to refund my money from last 3 months but urban company partner don't refund my money (1000 rs )
I am visit 4 times urban company office in Vikhroli but still don't refund my money
Please try to refund my money as soon as possible...
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R
rtirunagari
from Hyderabad, Telangana
Mar 6, 2024
Mar 6, 2024
This thread was updated on Mar 6, 2024
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Water filter

Address: 4th Floor, Sriram Plaza, 1-90/2/46/1, Vittal Rao Nagar, Madhapur, Hyderabad, Telangana 500081

We have recently installed water filter and seems the filter has some issues as the water smells awful and tastes really bad.
kindly visit and resolve the issue....
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I
Inish Menezes
Mar 2, 2024
Apr 11, 2024
This thread was updated on Apr 11, 2024
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Beauty Services

Address: Bangalore

I am writing to express my profound disappointment with the service I received from Urban Company. Despite having a confirmed appointment scheduled, the beautician did not show up.

This lack of professionalism not only inconvenienced me greatly but also reflects poorly on your salon's reputation. I made arrangements to be available at that specific time, and the no-show has caused me significant frustration and wasted time....
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U
ukmisraa
from Sikar, Rajasthan
Mar 1, 2024
Mar 1, 2024
This thread was updated on Mar 1, 2024
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Delivery schedule not yet known

Address: 1st Floor , HARIDWAR HOUSE,15/33, Stanly Road , In front of Virender Hospital , Civil Lines

Vide UPI ID ; urbaineconsumerindiapr.[protected]@axisbank I made a payment of Rs.664.05 to buy Hibiscus hair oil on 29th Feb 2024 at 7.43 pm but neither any delivery schedule nor any message in this regard is received from the company so far ....
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R
Rubs333
from Chennai, Tamil Nadu
Feb 29, 2024
Feb 29, 2024
This thread was updated on Feb 29, 2024
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Cost MRP

I have a booked a Gas stove service on 24th Feb, i have paid the charges for visit, technician was insisted to change the pipe and knobs. The price of pipe was 545 they charged which MRP was 345, i have separate charge for technician 199 and knob charges were 200 each, when I said high he reduced to 150.
When urban company change against their service why the rates are higher than MRP....
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S
SumeetNarang
from Gurgaon, Haryana
Feb 21, 2024
Feb 25, 2024
This thread was updated on Feb 25, 2024
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Issue with TV Repair

I got my Samsung LET 40'' TV motherboard repaired. The Urban company technician took the TV to his workshop and delivered back after 5 days. However, the issue cane back. I again raised a revisit from the technician and he again took the TV to his workshop. This time he delivered back the TV after 12 days. However, immediately after the repair, a new issue of backlight started to appear and the TV screen becomes black. Urban company is asking...
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P
pulavi75
from Mumbai, Maharashtra
Feb 16, 2024
Feb 16, 2024
This thread was updated on Feb 16, 2024
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Rude plumber

Address: Bengaluru
Website: www.urbancompany.com

On the 11th of February, 2024, I booked a plumber from Urban Company. The company happened to send a plumber by name Akshay ([protected]) who fixed the bathroom leakage issue and the kitchen tap issue. He demanded Rs. 900 for the service and I negotiated to a certain extent and he accepted Rs. 850 as his service charge. I had requested him to replace the kitchen tap after giving him a new tap. He told me that the old tap was fine after replacing...
+1 photos
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2
21108
Feb 15, 2024
Feb 16, 2024
This thread was updated on Feb 16, 2024
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Very bad customer service / No Customer Care / Refunds are never processed

Address: mumbai

This company does not have a customer care no. How can that be allowed. Consumers / Customers please raise this issue. They dont provide refurnds. Taking customers for granted...
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2
21108
Feb 14, 2024
Feb 15, 2024
This thread was updated on Feb 15, 2024
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No customer Care / Refund not processed

Address: mumbai

Refund is not processed

Dont have customer care number

Help centre does not call or chat to resolve

No one to contact in case of customer compaints...
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S
SwethaKK
from Hyderabad, Andhra Pradesh
Feb 14, 2024
Feb 14, 2024
This thread was updated on Feb 14, 2024
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Water Purified

Customer Name - Swetha Kakani
Contact num - [protected]
i fully paid for the water purifier on Jan 2nd and installation was done few days later. Technician said Booster pump is needed as well and asked me to pay extra 2500 which i refused. Urban company gave me 2000 credits for the booster pump and told me that they will arrange the installation of booster pump. Current status is Technician came and uninstalled the water purifier...
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