Urban Company Complaints & Reviews

Did AC cleaning and same day AC stopped cooling. When checked they told gas leaked. Without investigation or checking they said gas leakage will not be covered in warranty. If the technician had handled carelessly while cleaning and damaged the gas pipe then why should I bear the expense. Without checking they are trying to escape from responsibilities. At this rate, they can come for cleaning damage some part of the unit intentionally and...

I got pest control service in December 2023. I am UC plus member. Cockroach has come back. To my surprise, there's no number where I can contact UC customer care person. I have been trying to reach them for past one month...

I had made a payment of Rs.568/- to Urban Company on 7th Jan, 2024 for plumbing services. I received a call from a plumber from Uban Company saying he is in Marathalli and could not come to CV Raman Nagar. I reached out to Urban Company a bot answered and would not give me the contact number of a human. Later I received a message from Urban Company saying my refund would be transferred to my account within 3 -4 days. I have still not received...

Date : 09 January 2024
UC Invoice No: UCIC[protected]
Icicident Description : I booked my Gyser service through Urban company on 7th Jan and was attendednt by them same day. The technician advised that heating element is to be change and will cost 2200 which I agreed and he chaged it today. I got invoice from Urban company showing service charge, Elelent cost (1600) and GST totaling to INR 2120 and it also shws 250 to be adjusted...

Hi,

I have multiple issues to share with you, starting with the fact that I contacted customer care to settle an issue regarding the wrong invoice that I was given.

I booked a TV installation last evening through urban company - my very first booking on urban company app. The technician Suresh Arrived on the dot at 9:30 AM and finished the installation by about 10:15 AM.

When he was about to...

Yesterday (28.12.2023) I requested for technician's visit for some plumbing work on the website o[censored]rban company partner. Soon I received a call from phone number[protected] claiming to be the representative o[censored]rban company and asked me to click on some links (attached) and asked me to fill my name phone number etc. Later he asked me to pay Rs.10. I tried to pay only Rs.10 through my credit card of Standard Chartered Bank and waiting...

Hi Team,

I hope this email finds you well. My name is Ankur Srivastava, and I am writing to seek your assistance regarding a discrepancy in the invoice for a laptop repair service provided by Urban Company (UC).

I availed the services o[censored]rban Company for laptop repair, and the total amount paid for the service was Rs 6104. However, the invoice provided by Urban Company only reflects an amount of Rs 2559. I...

Hi, my whirlpool fridge got damaged when i got the deep cleaning services o[censored]rban company; the UC guy has made holes in the freezer box which means the whole fridge is not going to work and whirlpool technician is saying it'll cost 8k to repair the fridge. I reached out UC on twitter and they're lying about that fridge was out of warranty so they can't do anything; fridge was in warranty till 30 Nov 2023 and i got the deep cleaning services...

Hemant kumar
[protected]
[protected]@gmail.com
I got a call from Urban Company to get work in Urban Company iin mumbai
And took some money from me in the name of joining fee. And I was sent to the training center o[censored]rban Company for training
After completing the training, I was asked for ₹8000 more … And due to some reason I was unable to pay 8000rs
But today it has been 3 months but Urban...

I scheduled an intense bathroom cleaning and got a professional assigned, my payment went through. The day of the appointment I received a message that there are no professionals and I need to reschedule. I tried rescheduling but there were no slots available, my money is stuck as well. I wish this is no scam. Please help!...

I booked bathroom cleaning the agent visited and then left without completing the job.
-later I book basic cleaning, I want to change it to intense so cancelled the booking. I got charged 100/-
-where as this is wrong, first booking is cancelled by the agent...

Hi Team,
I have just reached to UC for LED back light issue and after backlight issue get fixed, the technician created a panel sticking issue and after 2 to 3 attempts uable to fix panel sticking issue after that i requested for senior technician visit, which denied by UC and customer support person and told me to book new booking after refunding payed amount.
After new booking a new technician demand approx Rs.2500 for sticking...

Hi
I booked an appointment for chimney installation 2 weeks back and the technician name Tarun contact number [protected] was assigned on his first visit and he took the advance amount and never came back also we tried calling him but none of the calls were responded back and my chimney is still not installed I want my money back along with the installation else I m going to sue you guys and take a strict Legal action.
Response...

Hi
I booked a technician for installing Chimney in my kitchen at shalimar bagh. The technician name is Tarun his contact number is [protected]. He came on his first visit and took the service charges in advance and said i'll bring the connecter pipe and till date he hasn't brought it and even not answering calls.
Please take some action and get the problem resolved else I am going to Sue & take a strict Legal action.
br...

Two months or so ago i asked UC to send a plumber for professional service. The plumber arrived and said I had to replace the entire Jaguar foucet. I agreed and he took 4500 fro me to replace the defective faucet from Jaguar. He replaced it and left without giving either a bill or a warranty. Jus tleft the box with a the Jaguar label. I was not at home. the very next day I noticed that the piece he had brought was defective and phoned him....

I got installed my water purifier in my new house on 31.10.2023 through Urban Company (UC). UC has sent a professional Mr. Sambegowdanadoddi Basavaraje Gowda Manjunatha, who has installed water purifier by drilling & fixing 4 screws on the walls for installation of stand, over which the water purifier has been placed.
On 19.11.2023, to my surprise, the entire water purifier including stand collapsed and the body of the water purifier...

I have given order for painting to urban company and Mr. Fhijal Shah his Mobile No. [protected] appointed for painting. He has started his painting on 3rd November 2023 and complted on 5th November 2023. On 7th I saw colour wall has started puffy and puffy patch showing on wall. Then i took photo of wall and whatsup to Mr. Fhijal. But till date he has not responded yet . Also urban company has charge us extra for this small work. Only 320...

I hope this email finds you well. I am writing to express my deep concern regarding the repair of my MacBook Air, which was submitted on 1st November to Urban Company.

Regrettably, after 18 days of waiting, I have discovered that the assigned engineer not only damaged the motherboard and PCB board during the repair process but is also unresponsive to my attempts to contact them.

The laptop originally had no issues,...

I had given my laptop for repair for a display issue. It had a refresh rate of 144Hz. They said the display had to be replaced. I specifically asked them if it was a genuine part and they assured me that it was. But when I got the laptop back, they had installed a 120Hz display. I called the repair person and he is insisting that that is the correct display when I have been using it for years now...

I have opted for beautician service and the professional assigned to me has poor ratings, since I booked it in express there is no option to change her and hence I cancelled the service. For which they charged 200 rs since they UI don't have the option to change the professional I was charged 200rs unfairly. No proper response from UC Assistant. It is complete useless. Request Support to respond immediately. THANK YOU...