[Resolved]  Urban Company — Rescheduling/ cancelling without customer consent even after accepting booking and advance payment

Address: Shrachi Tower, 5 th floor, Kolkata-107
Website: www.urbancompany.com

They cancel and reschedule booking according to their convenience without even discussing with the customer, at the last minute when customer don't have any other option and urgently require their service.
Even after taking full advance payment and accepting booking, even when all is finalized with the consent of both party, at the last hour they cancel .

They give options, to exploit the customer, that if you want your time slab then take detan service or other extra useless service instead of your choosen service. Or worse they even say we can give only half service and can't even refund money

They are exploiting customer to the maximum and have no dedicated consumer redressal number.
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Nov 18, 2021
Complaint marked as Resolved 
Urban Company customer support has been notified about the posted complaint.
Verified Support
Oct 12, 2021
Urban Company Customer Care's response
Hi Bira,

We are sorry that we were not able to meet your expectations. We have highlighted this to the relevant team to look into. We will be calling you at the earliest and will share a resolution with you.

Regards, Team UrbanCompany.
 
1 Comment

Comments

I have not got any resolution for the same till now.
Booking has been done for 7 am by you ( third time reschedule from you) without any option to reschedule.

Pathetic service and resolution
Is this Company just to harass customers.

Even being a UC plus customer such treatment.

I can see the same thing has happened with many other customers so it is normal practice by Urban Company.

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    161 B/4, 2nd & 4th Floor, Gulmohar House, Green Park, New Delhi, Delhi, India - 110049
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