Urban Company — Urban Company Partner ID Conversion Issue Need Support

I have been working with Urban Company for the last 5–6 months as an RO Repair Service partner. However, I am still connected through a third-party vendor instead of being a direct UC Partner.

My Urban Company Partner ID is already created, but despite multiple requests through UC App, Customer Care, Email ([protected]@urbancompany.com, [protected]@urbancompany.com), and even Instagram, I have not received any solution.

I am only requesting to be onboarded as a Direct Partner, so that I can work independently and grow with UC. This issue is blocking my growth and causing unnecessary dependency on third party. I hope UC management resolves this fairly.
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Urban Company customer support has been notified about the posted complaint.
Verified Support
Jan 29, 2026
Urban Company Customer Care's response
Hi Hariom,
We sincerely apologize for the inconvenience caused. We understand that our team was in touch with you and has assisted you with the best possible resolution for your concern. If you need any further assistance, please email us at [protected]@urbancompany.com and we’ll get back to you promptly.
 
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