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Urbanic Complaints & Reviews

www.urbanic.com
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Updated: Mar 22, 2024
Complaints 1042
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192
Unresolved
850
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Urbanic reviews & complaints page 51

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P
Princess_008
from Ludhiāna, Punjab
Feb 18, 2021
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I wanted to return a profuct ordered from urbanic due to size issue. But I am unable to return it, because while returning you have to upload a picture, which is not being uploaded. I have tried more than 20 times. I think the app is fraud and there is no customer care available.
Feb 18, 2021
Updated by Princess_008 Update*
Feb 18, 2021
Updated by Princess_008 Product*
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    P
    Prishi#
    from Delhi, Delhi
    Feb 15, 2021
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    They picked item from my home on 28 January 2021.total amount of my product is rupees 1253/-.today is 15 February 2021. After several days nobody refund my amount.I complaint so many times on their customer support but all the time they said that they have some technical issues.
    Is my hard earn money.they are not listening at all, even they had not provided any direct customer care number so that I can talk.
    I am really worried about my money.
    Please sort out my problem as soon as possible
    Feb 15, 2021
    Updated by Prishi#     They are sending me messages and E-mail all the time but didn't return my money.they are fraud and lying, I am worried about my money
    It's a small amount for these fake company but not for me, it's my hard earn money.
    Please do something for me

    Feb 18, 2021
    Updated by Prishi#     Please resolved my complaint, it's my hard earn money, I didn't get my refund yet
    Feb 18, 2021
    Updated by Prishi#     I want my refund 1253
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      R
      Rashic2495
      from New Delhi, Delhi
      Feb 4, 2021
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      Address: 602, Naurang House, 21, Kasturba Gandhi Marg, Connaught Place, New Delhi - 110001

      Worst shopping app worst services
      Worst customer support
      Firstly they take time to deliver the product 10-12 days now they've retained my refund
      Only way to contact is through mail /chat
      In that too, vague replies are what you receive
      Order id :[protected]
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        A
        Aliviamajumder
        from Muragacha, West Bengal
        Jan 24, 2021
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        Address: India
        Website: Urbanic

        I have ordered a simplicity faux fur coat on 15th of January from urbanic but instead I have received a wrong product. This is so not acceptable.This is highly disappointing. I have requested for the quick replacement of the product or Grant me a refund to their customer support but there is no reply or assistance regarding this from their side. Only an auto generated mail has been send that my mail has been received by them that's all.
        Such disappointment and harassment.
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          A
          asmita rajput
          from New Delhi, Delhi
          Jan 24, 2021
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          My return request was accepted on 21 Jan 2020 and the pick up was scheduled on 22 Jan 2020 i.e Friday. It's been Sunday and still no one has come to pick it up. Their customer service is saying to raise the req again but there is no such option in their app.
          My order no is[protected].
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          The return option is not visible, how shall i proceed to return the item??
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            E
            Emily Parrish
            Jan 24, 2021
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            Website: Urbanic

            I purchased an overcoat for around Rs 18000 but had decided to return it since the quality was not good for a winter wear.I appied for the return bit the stus is still in the reviewing mode.What are you discussing so much over the return?I don't get it.I applied return for 2 products (both overcoats) one got approved quickly -reason wrong size.But the one with bad quality coat didn't get approved till now.Please give me back my money!!
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              S
              shruti_sethia11
              from Barasat, West Bengal
              Jan 22, 2021
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              There was an order for a Button Casual Jacket, Blue, S dated 12.01.2021, however i received a Grey Sweater item id: 174713. Please initiate the return and send the jacket soon.
              I am attaching all the necessary documents and pictures for your information.
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                N
                Neha sweet 12
                from Noida, Uttar Pradesh
                Jan 17, 2021
                May 18, 2023
                This thread was updated on May 18, 2023
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                I have ordered a dress and coat 1 week ago and got a msg that your order cleared the delhi customs and on its way and i was keep calm and waiting for order to come afyer 2 weeks then when its really about to come at my place they sent me another msg that your order is out of stock which was about to come and they are such a ### people and company and it was happend with me 2nd time..such a pathetic company URBANIC. Shein much far better than this
                View replies
                I have ordered two weeks back and to I got message from urbanic that my order went out of stock... When can I order that product.
                Reply
                I have been waiting for an item to get stock it has been a month now please restock it!!!
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                  M
                  Mercurian
                  from Delhi, Delhi
                  Jan 12, 2021
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                  I have returned a sweater since the quality was bad. It's been more than a week now. Urbanic is saying my refund is processed. However, I have not received the amount 1011 in my bank account. This is very disappointing.
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                    Y
                    yushita
                    Jan 12, 2021
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                    I bought 1 simplicity pullover sweater the size was too big so I asked for return, the sweater was picked up from my house that very day but the return is still not processed.

                    application time : 04.01.2021 13:35
                    order id :[protected]
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                      V
                      VaMa Alpesh SuThAr
                      Jan 11, 2021
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                      I ordered a dress at dec 29 and recieved it at jan 7. Which is too late. And i placed a return becouse the size was diff.it was large for me.
                      The product is taken. My refund is ₹862. It was my first order from urbanic and i am not happy
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                      Did you get the refund?
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                        R
                        Roshni Aray
                        Jan 11, 2021
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                        Address: SIGMATCEH AUTOMATION PLOT-60 IIDC SIDCUL HARIDWAR
                        Website: urbanic@com

                        Bad quality
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                          S
                          Shashi lohchab
                          Jan 11, 2021
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                          Address: Sec 19 dwarka
                          Website: [email protected]

                          Item not good fabric
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                            R
                            Roshni Aray
                            Jan 11, 2021
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                            Address: sigmatech automation plot-60, sector-IIDC SIDCUL, haridwar
                            Website: [email protected]

                            Return the products not as quality
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                              K
                              Kiran198889
                              from Delhi, Delhi
                              Jan 10, 2021
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                              Website: Urbanic

                              We have purchased a product worth rs 935 in the month of December due to its poor quality it was returned the next day when asked for refund they said to wait till it returns back to them for quality check after quality check when asked for refund they mentioned that our bank details are wrong being an bank employee how can I give my details wrong so I requested for the ute no which they claim that it was processed and rejected they were unable to provide and now they are asking to open google pay and say the OTPwhich can clearly be known that it is a phishing attack the contact number is[protected]
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                                A
                                Anu Limbu
                                from Delhi, Delhi
                                Jan 2, 2021
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                                I[censored]rbanci has no intention of delivering it within the prescribed 3-5 days then why bother stating so. Waiting for my dress since time immemorial.
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                                  H
                                  Hannah Bruneita Fernandes
                                  Dec 30, 2020
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                                  I've been waiting passed 15 days for my order and what answer I get is hilarious. That it is rejected without my knowledge. Please don't make me feel that this Urbanic is a bad site to order anything and please do the needful today please!!! I'm waiting for my order desperately
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                                    M
                                    Monika Vaje
                                    Dec 30, 2020
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                                    Website: Urabani

                                    I ordered to dresses and some accessories out of which I'm keeping some accessories(chains) and want to return two dress and 2 chains. I've been trying to place the for return on the app but it just keeps on failing when I add the photos . I tried emailing them and they gave me a website but that too website restricted me . I was going to return these items and buy something else from urbanic but now I don't see myself doing that. Worst experience!
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                                      N
                                      nidhi t
                                      from Delhi, Delhi
                                      Dec 28, 2020
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                                      Urbanic is the worst app, have been trying to return a product for past 3 weeks but not able to. The app return policy requires to upload a picture but the uploading always fails n the return request can not be completed. This seems like an intentional gimmick. There is no number to call on. I am stuck with a bad quality product and feel cheated. URBANIC CLOTHING IS WORST.
                                      View replies
                                      Got my order today but the size of one of the products is too big for me, I'm trying to return the product but the pics are not being uploaded at all.
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                                        P
                                        Priyanka santani
                                        from Delhi, Delhi
                                        Dec 27, 2020
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                                        Address: Telibandha raipur
                                        Website: Urbanic

                                        I did’t received my order yet 15 September 2020 i placed an order worth for rupees 1540
                                        Whats this man
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                                        This scares me now.
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