Urbanic Complaints & Reviews

I placed an order for "Lace up Bodycon dress" and "Simplicity Bodysuit" on 13 August, 2021 ID No. X But due to some issues I had to return them. I placed the request for return of both items on 19 August 2021 and the delivery personnel arrived on 20 August to pick it up.
When I checked the app later, it still did not update the status to 'returned' and I have yet to receive the return payment. I called the delivery person 20 August night and he said he will talk to the manager and respond 21 August morning, but I am yet to hear any reply. He is not picking up the calls.This has already happened twice with Urbanic.
A friend is also awaiting her return payment right now after the same delivery person picked up her return orders as well with mine ( ID no. X ).
I hope Urbanic Team resolves the issue as early as possible, and initiate the return payment after proper inquiry into their delivery channel.

I ordered a pair of ripped skinny jeans in size L and they delivered plain carrot jeans in size S. I immediately placed a return request on the same evening of product getting delivered. After 2 days of waiting they rejected my return request by saying the product delivered is correct. Their customer support is also useless. I have sent pictures of the product I ordered and product which got delivered still they are not resolving my problem. They won’t even reply.

I had ordered 4 necklaces but one of the necklace I had received didn't match the one I ordered. I filed a complaint with urbanic's customer support and I received an email confirmation with the ticket number. In they next few days, I kept receiving a mail saying that my issue was resolved when in reality it wasn't. It's been over 10 days since I lodged a complaint and I haven't received any updates regarding the same.

I ordered my top on 11 august and still it is showing order confirmation but not yet shipped.. What is wrong with the service how long it will take to ship my product my order id is[protected] kindly help

I ordered a chain mom jeans, material was not good, I returned it. I ask for the refund but no reply

Worst app ever used ! I would never recommend it for anyone ! Even after 15 days I can’t receive my order ! Totally ### ! Too much pissed off with their service . First order experience will now be the last experience!

I placed an order on 7th of August showing that it will be delivered by 17-20 of August . But the product is not even shipped. It's still showing it is in processing stage . For 10 days it's been processing 🙄. And they are telling because of pandemic we are having a delay .my question is if the product is not even " shipped " how is it facing difficulty to deliver😂. I don't understand .very much disappointed by urbanics service. Product doesn't reach us by the time they show.please be aware of that🙂.

On 09.08.2021 my order was delivered and while processing online payment for the first time it was failed and then I tried again and it was successful but 99rs(which was the price of that order) was deducted twice from my account. Since then, I'm trying to get in touch with them but they're not responding and even if they do there's no lead and they respond too late.

My two order numbers are[protected] placed on 10th of August, 2021 &[protected] placed on 8th of August, 2021. Both the orders are estimated to be delivered by 23rd August and 21st August respectively but the status shows that my orders are still under processing stage. They are not even shipped yet and how do I supposed to receive it by that date? Please work on fast delivery or don't give fake estimated delivery dates to customers because we order products based on delivery date so that we can use them or else they would be of no use.

Thanks!

I've placed my order in 7th august. Its written in the app that it will be shipped with in 3-5 days but its been 9 days and still my order is not shipped. Expected delivery date of order is between 18th aug - 21st aug but after seeing its delivery process not even moving forward I doubt that they can even deliver me in this month. I've ordered it for my birthday and its really urgent for me. Plz help to resolve my problem. I want this order before 24th august.

On 09.08.2021 my order was delivered and while processing online payment for the first time it was failed and then I tried again and it was successful but 99rs(which was the price of that order) was deducted twice from my account. Since then, I'm trying to get in touch with them but they're not responding.

This is too much for delay my order, I'm placed my order on 05/08/2021 and i'm already payed for my order but still I am waiting for my order last 9 days. How much time waiting for the order. I have bad experience for your services. If any issues for your side so why you are not informing the customer. Today I'm calling your customer care number but she's said your payment stuck on gateway so I'm not return your payment. Then what can I do? Can you please return me back my money.

I have returned 2 of my orders but I have still not received a refund for it, one of them was a white dress and the other was a sweater, the customer service has also stopped responding . please give me my refund. The dress is for 1, 095 and the sweater is for 972 please send me my money.

I have ordered four items on 1st of aug. 2021 nd made the payment online of 1605 and today the order status shows that the order has been delivered but i haven't received any order. I tried to contact them but there is no response from their side . This app and website is totally fraud.

Ordered Patch work cocktail dress on 19/07/2021 and received gym jagging on 25/07/2021. Given return request and all required documents but your customer care even after seeing all proofs rejected return as your one of employees could have done this mistake and want to close this matter by fooling customer and your loss on our head. We will not bear this unethical attitude.

Placed order for two items on July 25.
Still the status is under processing.
When I order the estimated delivery date was on 4Aug-7 Aug.

Also I contacted customer support through live chat. They replied within minutes like be patient...etc.. But when I contact again through live chat the message is not even getting delivered even if my other apps are working fine with Wifi.
But till now no change in status

I had filed a complaint for a return of almost ₹10, 000 worth of clothing.
Nobody came to pick the return products and no contact whatsoever from the company.
They’ve very smartly kept the money.

I had requested the return of my purchase within three days of the reciept of the parcel. The courier boy called for the pickup at odd hours and asked me for the OTP. And never turned up. And cancelled the return request.

I have been complaining since then but only computerized reply are being reacieved and still no satisfactory reply is recieved...
Plz help

I ordered a tshirt but received entirely different product on arrival.. I submitted return request but it's not yet confirmed..what kind of a behavior is this? You people cant even deliver a product and on top of that taking so much time for further follow up.I cant keep hold of the product for very long time..I want that dress to be returned immediately and please initiate my refund.

I ordered a lettuce trim bodycon dress in size small color brown and I received a top which is nowhere near to what I ordered. I tried contacting customer service nothing happened. I uninstalled and reinstalled the app but still return application is unable to be submitted as pictures aren't uploading. I asked if the dress could be sent and top be picked up and taken but no response. It has been 3 days. My order ID is[protected]. I really do not want the top and want it picked up and correct product I ordered to be delivered. The brown dress is what I order and the cream top is what I received. The amounted i[censored]nable to give the right product is 790/- i.e the amount I paid for the dress.