Urbanic Complaints & Reviews

I placed an order for jeans and paid ten days ago. They’ve not confirmed the irder telling me the payment is stuck but my bank said it was successful. Now they’re not giving my payment or order...

I have ordered 1neck piece 1 set of bracelets and 1 T-shirt.neck piece is damaged and bracelet is also damaged.I want to return the product but the Urbanic people are not responding worst app ever.and it took 1nhalf month to deliver products...

I have placed 2 orders on Urbanic for my birthday shopping. One on 29th June, I waited for this order anxiously until 8th July I felt I wouldn’t receive the items before 15th so I placed another order on 8th July for “fast delivery products that get delivered between 2-4 days”. I thought I will guarantee get it before 15th but it’s 12th already past 4 days and I still haven’t received either of my orders and there has been so solid...

Order Id[protected]
One of the item of the above order was received in torn and damaged condition. While applying for return the app is not able to upload pictures and I have tried uploading pics both in iPhone and Android phones. The Android is only allowing 5 kB pic to be uploaded the app needs to be upgraded/ debugged. i had attached the pics in the mail to [protected]@urbanic.com as I was asked while my return has been rejected....

I received a completely different product. I raised the request with chat support and sent an email with all details, invoices and pictures of product received.
They'll ask you to send several things via email but close the ticket same day without even replying or providing any resolution.
Customer support chat box shows replying in 2mins and staff replies after 1-2 hours and they don't have any resolution for your queries.br...

I had placed a return on my order which was scheduled to picked up on 2nd July. The delivery person informed me later than night, that it would be picked up the next day. When he didn't pick it up, I raised my concern to urbanic chat support. They asked me to wait for 24 hours and them some more.
Now my return is cancelled and I cannot place it again. The chat support is utterly unreliable. I want my refund and the parcel returned....

My order Id is[protected]. I placed an order on the 22nd of june and today it's 6th July and still no tracking number of my parcel has been shared with me. According to the order shipment, I was supposed to get my order by the 5th of july but there's no update on my parcel.
I have prepaid my order and I bought it from my first salary ever, so it's really sad to see that this is their customer care.
Please send me my...

I ordered 2 tops worth 690 ₹ on Urbanic and due to change of plans I cancelled my order within 1 hour of placing order
I paid through online payment and after cancellation received message saying refund will be initiated within 5-6 days
But it's been days and I still did not receive refund...

Hi, I have been emailing urbanic for the some time now to cancel my order due to some serious issue because of which I have to go out of station so I want to cancel my order but urbanic doesn’t response back at all AND I WANT TO CANCEL MY ORDER
ORDER ID:[protected]
Please if you can look into it please do cancel it...

I raised a complaint regarding delivery of wrong item and requested for return but received no update regarding the same.

It has been over 10days since I raised the complaint, the issue has not been resolved yet, they keep sending mail saying the issue has been resolved but no action has been taken against my complaint.

I recently got a mail saying they won't accept the return request since it's been over 10days...

No refund of 3000rs and no order also...

I had ordered two items on 15th June. It has been 12 days and it's hasn't been shipped yet. The email complain system doesn't work. They just send an auto generated email. The customer service people just ask to have patience. The shipment should be within 3-5days as mentioned. And the delivery should be within 8-11days. It has been 12 days and nothing. I can't even cancel the order. It was prepaid and I'm afraid that I won't get any money...

I have ordered 6 products on 14th of May and I still not have received my order. It's been almost 1 and half month, It would be great if you respond to my complaint and ship my order as soon as possible.Thank you....

I placed my order on 22nd May, it was a prepaid order. I try to get in touch with them almost everyday but they send autogenerated messages saying that they will deliver it but they haven’t even shipped it yet. Please send my order asap. I am afraid of even cancelling it because their refund services are just as horrible!...

It's been a week I receive the message saying my item has been shipped but again no update what so ever. The app shows "under process" that all. Been nearly 2 months now when I placed the order. I'm afraid if I cancel it I won't be receiving a refund as I've seen many complaints regarding that too. I need a delivery date or a tracking number at least since I only receive updates when I put a complaint on here just so that they can save their...

I’ve ordered a necklace from urbanic ₹99 (prepaid order) and I haven’t received it till now. I ordered it on 19th June 2021 (Friday)....

I have placed my order on 10th June and I have still not received it. I need it urgently before 27th June so please look into this....

Refund in order ID[protected] please need money urgently 🙏🏻...

I have returned my object and its been more than 10 days still they are not refunding my money even after constant mails to customer service no revert
Amount is almost 17, 000/-
Order id[protected]...

Please do not buy from this brand. I paid for my order on 22nd May and I still haven’t received it. They completely fool you and use your trust. They are just hoarding money at this point and not even doing their part of delivering the items. The customer service is extremely bad and doesn’t even address the issue properly. DO NOT BUY FROM THIS WEBSITE...