Videocond2h.com — online recharge done but not credited to account for refund

Address:	201301
Website:	www.videocond2h.com/contact.php

I tried to recharge through the online portal of videocond2h.com
(Videocon d2h recharge page. Png :see attachment).
After feeding the value of rs 200 as my recharge amount i was directed
To the payment selection page (Ccavenues. Png :see attachment)
Thereafter i selected net banking as my payment method and selected my
Bank as state bank of india.
I was directed to the sbi netbanking page and after authorizing the
Payment i was shown the payment successful page by state bank of india
For a very short period of time (Screenshot of my bank account page
Attached: bank account page. Png) and was automatically redirected to the
Ccavenue page where it showed the message (Oops! Error code: 10001
Invalid request - encrypted request invalid/not present. Don't worry...
It happens to the best o[censored]s. Go back to https://www.videocond2h.com)
(Screenshot attached by the name: ccavenues error page. Png)

Hence, amount of rs 200 was debited from my state bank of india account
But was not credited as a recharge amount in videocon d2h account.

Bank name: state bank of india
Last 4 digits of the credit/debit card number: not applicable as payment
Was made by net banking
Transaction / reference id:[protected]igadzygvc4
Date and time of recharge : 21.7.2018 - date, time : around 2:40 pm
Amount of recharge.: rs 200
Website address/wallet name, :
https://www.videocond2h.com/my-recharge.php
Screenshot of successful transaction: (Unsuccessful transaction:) -
Attached
Email related to successful transaction, (Unsuccessful transaction:) -
Not received
Correct customer id:[protected]

Request you to kindly check and either refund the amount to my bank
Account or credit the amount of rs 200 into my videocon account as a
Part of recharge.