Viveks Home Serve — AMC Service is really annoying for the customers | |||
I am writing this mail after I have been continuously ignored by the customer care (really ?) executives[protected], [protected]) placed in Chennai . I have been using the service since May 2012 and I must say the service was top-notch till May 2014. Since this June, I am having nightmares with the customer care executives and I feel very bad why I have renewed the AMC I have made a request to the HS Toll – Free Number for Panasonic A/C Repair service on June 6th, 2014 and I got the call from the service representative on 10th (Very prompt, uhhh ?) for an appointment. He made the visit on 10th June evening and told me that the coil has to be chemical washed to get the desired cooling . When I asked him how long it will take to get it fixed, he said only two working days. So I said Ok to take the unit for chemical wash next day morning for service. After this, I have made several calls to the customer care executive in Chennai to pick-up the unit but the unit was taken only on 20th Friday Morning (10 days). I was very anxious that day to know the delivery date of my a/c unit since the pick-up date was so delayed. The representative and customer care executive replied “maximum two days” sir. Then I agreed to give the a/c for service. I have made multiple calls from my registered number to the customer care executive to check the status but she didn’t pick up the call. Then I called from a different number, she immediately picked up the call . When I told my name, she paused for a moment and told me that the unit is under observation and coordinator will call you to tell the delivery date. But no-one called me till now. Again I made couple of calls from my number and then with a different number, she picked up a call and told me the same thing again. I don’t know how long this will continue. Please don't ever choose the service. It is really annoying Was this information helpful? | |||
 3 Comments | |||
Comments
Very poor Service. I bought a Daikin Aircon from Vivek's last year. It comes with three free services. It is a nightmare to get the services done. The technician always comes 5-6 hours after the appointment time and several follow ups with a very unhelpful call center (case in point: Job Order - 980626). They never call the customer to inform of the delay (which is invariably always). As a result the customer has to waste an entire day waiting for the technician to arrive. I understand Vivek's have given the service contract to HomeServe, but somewhere they have to take joint responsibility of such failures. It would be advisable for customers to check for a good service before buying electronic products.
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Myself susai registered mobile [protected].. I Bought voltas 1.5 ton ac on 12 may 18. Product delivered on 14th . Am calling customer care 46467700 they are giving very worst service, Nishant cc executive while saying my need .he is laughing in the call. And very rude towards me and disconnected my call and he called me from his personal number[protected] and using abusing words.. While asking his manager number.. Am very upset very worst experience I ever faced like this poor service... Still now I didn't get the installation .. I decided to return my product..
Viveks & Home Serve, Free Installation Trap.
I purchased two Samsung & 1 Daikin 1.5 Ton Air conditioners from Viveks and was told that the Installation would be free.
The installation was passed on to Home serve –a group company of Viveks.
The Installer visited my apartment in Egmore and laid conditions that since my apartment is on the third floor and there is no proper place to install the outdoor unit, I need to erect platform with railing for their safety. I spent around 12000 and got the platforms installed.
In the meantime, they give me a list of charges for accessories that I need to purchase from Home Serve only the price of the accessories is three times that of in the market. They are selling AC outdoor stand that is available in the market for Rs. 350 for Rs.1000, similarly cotton tape is available Rs. 100 for 15 meters they are asking Rs 280 for 8 meters. Copper tubing is Rs.750 per meter whereas the same is available in the market for Rs. 300 per meter in all the free service costs 3 times the normal installation cost taken by any reputed technician.
I Called up I called up Home serve and inform them that the platforms are ready they fixed an appointment for me for 21st May at 10 a.m., until 11 a.m. I was waiting at the site repeatedly calling the technician, he, in turn, tells me that he stuck up in traffic in Vandalur and cannot come to the site now and he will visit in the evening, in the evening he has visited the site in my absence. When I called him again he says that some other installation team has already seen and marked the places and hence he cannot do the installation, the other team will come and do it. I was given an appointment again for 22nd at 10 a.m. I waited until 12:30, calling Home Serve almost 10 times and the technician. Finally I get across to the technician and he informs me that he is not aware of it and is working at some other site and can come only at 4PM, I leave my work, go back to the site at 4pm, till 5:30 he doesn't turn up in spite of repeatedly calling up. At 5:30 his assistants turn up and say that since they are having fasting they cannot do the work and will come today morning at 9.30am. I reached the site with my electrician at 9.30am, they turn up at 11am, when I offer them the outdoor stand purchased by me, they refuse to install it and ask for Rs.350.00 for fixing each stand. I refused to be blackmailed and told them that my electrician, who was waiting along with me from 9.30am, would fix the stands, and to mark the place where they need the stands. They refused directly to mark the place, In spite of explaining to them that only they will know the exact location, placement of the outdoor units. They refused and finally I had no other option but to ask them to leave. I am posting this to make people away of the kind of cheating overpricing and malpractice being done by them, there is no such thing as Free Installation and in reality, and they are collecting 3 times the normal installation cost. They have no regrets about making people wait for hours and hours, this has been my first and worst experience, and I have decided to keep away from Viveks and Home serve.
I purchased two Samsung & 1 Daikin 1.5 Ton Air conditioners from Viveks and was told that the Installation would be free.
The installation was passed on to Home serve –a group company of Viveks.
The Installer visited my apartment in Egmore and laid conditions that since my apartment is on the third floor and there is no proper place to install the outdoor unit, I need to erect platform with railing for their safety. I spent around 12000 and got the platforms installed.
In the meantime, they give me a list of charges for accessories that I need to purchase from Home Serve only the price of the accessories is three times that of in the market. They are selling AC outdoor stand that is available in the market for Rs. 350 for Rs.1000, similarly cotton tape is available Rs. 100 for 15 meters they are asking Rs 280 for 8 meters. Copper tubing is Rs.750 per meter whereas the same is available in the market for Rs. 300 per meter in all the free service costs 3 times the normal installation cost taken by any reputed technician.
I Called up I called up Home serve and inform them that the platforms are ready they fixed an appointment for me for 21st May at 10 a.m., until 11 a.m. I was waiting at the site repeatedly calling the technician, he, in turn, tells me that he stuck up in traffic in Vandalur and cannot come to the site now and he will visit in the evening, in the evening he has visited the site in my absence. When I called him again he says that some other installation team has already seen and marked the places and hence he cannot do the installation, the other team will come and do it. I was given an appointment again for 22nd at 10 a.m. I waited until 12:30, calling Home Serve almost 10 times and the technician. Finally I get across to the technician and he informs me that he is not aware of it and is working at some other site and can come only at 4PM, I leave my work, go back to the site at 4pm, till 5:30 he doesn't turn up in spite of repeatedly calling up. At 5:30 his assistants turn up and say that since they are having fasting they cannot do the work and will come today morning at 9.30am. I reached the site with my electrician at 9.30am, they turn up at 11am, when I offer them the outdoor stand purchased by me, they refuse to install it and ask for Rs.350.00 for fixing each stand. I refused to be blackmailed and told them that my electrician, who was waiting along with me from 9.30am, would fix the stands, and to mark the place where they need the stands. They refused directly to mark the place, In spite of explaining to them that only they will know the exact location, placement of the outdoor units. They refused and finally I had no other option but to ask them to leave. I am posting this to make people away of the kind of cheating overpricing and malpractice being done by them, there is no such thing as Free Installation and in reality, and they are collecting 3 times the normal installation cost. They have no regrets about making people wait for hours and hours, this has been my first and worst experience, and I have decided to keep away from Viveks and Home serve.
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+91 44 4213 1616 [Customer Care]
150, (New 68), 2nd Floor, Luz Church Road, Mylapore, Chennai, Tamil Nadu, India - 600004
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