[Resolved]  Vodafone — Increase my monthly rental

Address:

Ghaziabad, Uttar Pradesh

Dear Sir/Madem, my name is Bhupendra Kumar Bairwa bhupendra.[protected]@gmail.com. My Vodafone No is [protected]. I am disappointed with your service.I am having issues related to my vodafone postpaid number [protected].Vodafone care executive has done fraudism with me. In 2011, I take Vodafone prepaid no. [protected]. In July 2012 I Port this no to Airtel Post paid 199 Special CUG plan for Ministry of Defence employee in which I get 600 Local & National min. & 400 local & national SMS free to any network & unlimited free calls to CUG numbers. After Six month in Dec 2012 I received a call from vodafone care executive saying that sir we have an for the customer who were the customer of vodafome & ported to some other network. I told him to explain about talk plan he told me that your monthly rental will be of Rs 149 and you will get 600 mins std+local calls free and 400 sms local+national free per month without any security deposit. I told him that they can change their plan after some time so I am not interested in this plan because I get unlimited free calls to CUG group, then he told that the plan will remain exactly same until the customer want to change the plan. After confirming again i told him ok send your executive for collecting documents. In Dec 2012 they activated my number into postpaid on the sim they provided me. I am using this plan till date but today[protected] I received a message from your side that my active plan 149 special rental plan will be revised to 199. i was totally shocked as according to your commitment you are not giving me the tariff plan you promised on my number before activation. Instead of Rs 149 you want to charge Rs 199 monthly. This is not fare you guys have done fraudism with me and cheated me.Such a big firm is playing cheap tricks with customers. If the Vodafone executive told me that the plan can be changed in future than I don’t Port my No from Airtel CUG plan to Vodafone. I think if you cannot continue my current active 149 plan I will have to leave your network or close my numbers permanently.So, its my request please look into the matter and continuou my tariff plan with the same as it is & was promised by your executive. Otherwise i will have to close my number or port my number. You can check my payment details as I pay every bill within two or three days from its bill date. You can also check my call & SMS record that I am using only 300 to 400 minuits & 10 to 50 Sms per month which is very low from my free call and sms. Do not disappoint customers you should think you are because of customers that are using your network.Such a big firm has given you facilities for satisfying customers not for disappointing customers.