Vodafone India — Cheated by one Vodafone representative Mustafa

Address:

Bangalore, Karnataka

Hello, My Vodafone no is [protected]. This is the case of cheating by one Vodafone representative Mustafa([protected] / [protected]). 4 months before I was using Airtel network with this number without any issue. One day(December) this Mustafa came to my office(Capgemini) and offer me I will get the benefits of Red4business 666 plan for Rs.333 for life long and the roaming usage(both outgoing and incoming) will be free within first 1500 min. So I submitted all my document via Whatsapp because he said that this is a limited period offer and I should submit all my document before some dead line. After that my phone number successfully ported from Airtel to Vodafone by the end of December. When it ported to Vodafone I was in my native Kerala. Since I have lot of roaming free(as per the promise by Mustafa) I used to call from this roaming sim. After one month I got my first Vodafone bill with amount of Rs.888.85. I get shocked because as per the word of Mustafa bill should be around Rs.400. In the bill monthly rent is Rs.666 and roaming charge is Rs.215.75. So I called Mustafa and told my problem. Then he said that regarding roaming – sorry sir roaming is not free and if you pay Rs. 75 rupees roaming will be free for one month and regarding the monthly charge no need to pay the money, send a complaint mail to “surelinks.[protected]@gmail.com”. So I sent the mail to the email address and after some days one guy called me and said me that on the next bill I will get the waiver of RS.225. On the next bill they reduced Rs.225 but again same monthly rent Rs. 666. So again I called Mustafa and there is no response from his side. Again I sent a complaint mail to the address(“surelinks.[protected]@gmail.com”) what he gave me on last time but I got a response like your account plan is Red4Business 666 so the rent should be RS.666. Anyway I didn’t pay my bill for February and on the next month(March) they again charged me Rs. 666 for rent. So as per my suggestion please don't go for vodfone postpaid connection to don't get cheated. Thanks & Regards