Vodafone India — Unlawful charges for Internet downlaods - d2c mgossip | |||
Hello Admin, I have been a loyal customer to Vodafone for more than a year now and my payments have always been prompt. I am very much disappointed with the quality of response from customer care regarding the below issue and also from Vodafone itself. I have mentioned all details w.r.t the issue faced and expect a prompt response regarding the same. Kindly look into the same. Issue Description: I have been charged Rs.49 for Internet downlaods which is apart from the 4GB package I have enrolled myself. When contacting the customer care multiple times, I understand that this is the charge for d2c_mgossip for 3rd nov at 7:43 PM. Query: I have never authorized Vodafone or it's subsidiaries to charge on behalf of me without my approval. I consider this as a fraudulent activity against the customer and wish to file a case in Consumer court. W.r.t that I request you to provide me a written email stating that Vodafone has charged me Rs.49 for this internet download with supporting explanation from your company. Please treat this issue at highest priority and do the needful. Appreciate your time and help in this regard. Thanks Muthu Was this information helpful? | |||
|
Vodafone India customer support has been notified about the posted complaint. | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
36%
Complaints
27111
Pending
0
Resolved
9561
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information
My name is Yogesh Jiwankar and my cell number is [protected].
Vodafone is continuously making FRAUDULENT CHARGES.
I am complaining that Vodafone charged me for downloading
hallo1_tvallsouth_ Rs 30
wapvilla_ppd Rs 99
d2c_mazaa_49 Rs 49
d2c_mazaa_39 Rs 39
d2c_mydala_99 Rs 99
d2c_mazaa_49 Rs 49
d2c_mgossip_pack49 Rs 49
d2c_mgossip_pack49 Rs 49
d2c_ndtv_valuepk_9 Rs 99
In Jan-2015 bill, an amount of Rs 562 charged for downloaded above service
which I have never used.
In the last month bill Dec-2014, an amount of Rs 326 charged for downloading
d2c_mgossip_pack49 Rs 49
d2c_ndtv_valuepk_9 Rs 99
hallo1_tvallsouth_ Rs 30
d2c_mgossip_pack49 Rs 49
deals_mydala_99 Rs 99
Whenever I talked with Vodafone customer care, they told me that you can not
make any complaint regarding this. You have to pay for this.
I am not going to pay Jan-2015 bill and also will discontinue the Vodafone service.
However, I do assure not to do any such activity neither even visited
such site or clicked pop-ups. It’s just a way of fetching out easy money.
Dear sir I am going to file FIR against Vodafone at our local police station
if the problem is not solved. I am sure that I will also take help of News channel
or news paper or social media so that this fraud will come to know other people.
Thanks and Regards
Yogesh Jiwankar
Mob. No. [protected]
E-Mail me at [protected]@yahoo.com