Vodafone India — unprofessional behavior. fake charges in bill.

Address:

Lucknow, Uttar Pradesh, 226001

Dear ma'am/ sir,

1. We have been using a vodafone prepaid no. [protected] for more than 10 years.

2. This no. Was purchased long back by us in name of my son azeem ur rehman at lucknow, up.

3. Azeem got a job at rajasthan some 6 years back. Since then this no. Is being used by the applicant, azeem's mother.

4. All the mess started when vodafone (And probably other telecom operators) asked for linking up aadhaar with telephone nos.

5. Upon submitting adhaar card of azeem (Which carries rajasthan address) to vodafone, we were told that adhaar must be from up.

6. Although, we failed to digest vodafone's logic behind accepting up based adhaar only, yet we requested them for guidance in this matter.

7. Officials at vodafone guided us to change the ownership of this no.in present user's name (The applicant), we accepted their logic and required documents of applicant i. E. Copy of adhaar and passport were promptly submitted to vodafone.

8. Soon thereafter, we were told from vodafone that the procedure of change in ownership require it's conversion to postpaid for at least 3 months, we accepted this unusual logic of vodafone as well. Plan of rs.249/- was being made effective by vodafone for 3 months (Text message confirmation of this conversion received dated 27/09/2018). Thankfully, last prepaid balance of rs.93/- or so was adjusted in applicant's first bill (Deposited dated 14/11/2018).

9. Next bill was a big shock. It was for rs.772/-. Upon enquiring we were told that the applicant (A 70 years old lady who uses basic keypad nokia handset for mostly 'receiving calls' and rarely makes any outgoing calls) has dialed on a special / entertainment no. 51717 on 02/11/2018 and that too not for a minute or two but for whopping 29 minutes. With this explanation of vodafone itself, we have lost all faith in vodafone.

10. Their executives are really unprofessional. Their words carries no weight at all. We again relied on them (When they assured to waive off all extra money they need for the fake special call as per their records - as detailed above), and deposited rs.250/- on 10/12/2018. Within next few hours, all services on my no. Were stopped, even incoming calls.

11. While randomly visiting another mini store, it's now known that applicant's effective plan is not 249/- but 299/- monthly. Already mentioned above of their unprofessionalism thus it's quite possible at their end.

12. As a conclusion, neither i want to lose my no. [protected] which is in use for a really long time nor even want to pay for any service (S) which was never taken by a 70 years old lady (The applicant). Whereas, because of the highly unprofessional behavior of vodafone, for sure i will port this no. To any other operator once this mess gets resolved.

13. The above narrated case attracts legal action against vodafone claiming for a big compensation against the mental trauma vodafone has given to applicant and her family in last couple of months through their (Vodafone's) misguidance and unprofessional behavior while dealing with one of their old customers.

14. Prior to taking any legal action, i sincerely hope for it's easy redressal through this platform.

Thanks and regards,
Mrs. Alia rehman
210 phool bagh
Lucknow - 226001
Can be alternatively reached at: [protected] (Mr. Nadeem rehman, advocate - applicant's elder son)