Vodafone India — VAS download Charges

Address:

Kolkata, West Bengal

My Vodafone No. [protected] Account No. 1.40740970 In the bill dated 10.05.2015 i have been charged Rs. 149/- stating VAS Download charges and the detail was given "d2c_mazaa_149" charged on 19/04/2015 at 12.09.50pm. I called customer complain center and spoken to the customer care executive as well as senior executive and they said that i have clicked on a link on my device so i have been charged whereas i never use any application apart from social networking application on my mobile phone. Even after my repeatedly saying i have not done anything like this the senior executive keep saying me that i will be charged no matter what as i have clicked on a link. But from where does that link came on my mobile? I have been using mobile from last 14 years and this vodafone connection from last two months only. My whole life i have never been charged like this by any serivce provider like Airtel, Tata or Reliance but as soon i did MNP to Vodafone i have been charged this amount which i have not used. I couldnot understand just by clicking any link (which i dont even know that i have clicked) why will be i charged any amount. How can a company like Vodafone do this unethical and illegal thing? How can a person be charged money by just clinking a link? I searched on various forums also and found out that this problem is facing by hundreds of people on Vodafone. As in like only subscribers of Vodafone is clicking on such links and none else. Its a fraud which Vodafone is doing. I request to forum to kindly look into the matter and get the problem resolved. I assure that i have not downloaded or used any paid service on my mobile phone. The charges charged by Vodafone are unethical. If clicking a link is chargable it should be chargeable on all service provider then why just Vodafone is charging and none other? And if a link is chargeable Vodafone should confirm first before charging any amount for the same. Everywhere where monetary transaction is involved a second confirmation is required then why not in this case? Kindly reverse those charges and make sure that this doesnt happens again. I am again stating that i have not made any request of d2c_mazaa_149 so i wont be paying for that and in future if such cherges appear i wont be paying for the same.