Vodafone India — vodafone mobile no: [protected] - complaint/dispute with billing period - : 11.10.19 to 10.11.19 - amount 16, 757.10

Address:

Mumbai City, Maharashtra

Dear customer care team,
Vodafone,
Mumbai

Ref: vodafone mobile no: [protected] account no.:[protected]

Sub: complaint/dispute with billing period - : 11.10.19 to 10.11.19 - amount ₹ 16, 757.10

My email on 12.11.2019
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This with reference to my vodafone number, i would like to bring to your kind notice that i have been charged wrongly with regards to i-rome daily package from period 29.10.2019 till 11.11.2019 for ₹ 599/-. As i have reached india on 30th october 2019 and i have received your sms (30th oct 2019) mentioning that you are welcome back to vodafone mumbai. Pfa sms screenshot

There after i have travelled to sri lanka and i have used your i-roam daily package for the period 06.11.2019 to 10.11.2019 5days (Ending on 11.11.2019 at 2.00 pm).

On reaching mumbai i again received the sms (11th nov 2019) mentioning that you are welcome back to vodafone mumbai. Pfa sms screenshot

I am unable to understand your one time charge of ₹ 13777/-. You are requested to please give break-up of one time charge of ₹ 13777/-

Further, i have made a complaint of the same on vodafone helpline number today i. E. 12.11.2019. Since i was told that i-rome daily package from period 29.10.2019 till 11.11.2019 for ₹ 599/- was applicable after my i-roam pack of 28 day for ₹ 5999/- got over on 28th october 2019. This is absurd and wrong on your part that you keep i-roam daily active even after i have returned to india on 30th october 2019.

After that i have travelled to sri lanka from the period 06.11.2019 till 11.11.2019. I can understand that i-roam daily should be charged for this period for 5 days only.

You are requested to kindly rectify/ resolve the issue at an earliest. I am now receiving dynamic credit limit sms & email reminder.
"this is to inform you that the current billed plus unbilled usage on your vodafone number [protected], has reached 16757. The dynamic credit limit for this number is set at 7500. We kindly request you to make an interim payment 16757 to enjoy our uninterrupted services.”
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I would like to add that screen shot below of your vodafone app, confirms that my package for i-roam for 28 days at ₹ 5999/- was activated on 02.10.2019.

Pfa my lufthansa travel tickets for usa. The travel dates are 01st october 2019 and return date is 28th october 2019. This is a clear indication that i have travel plans for 28 days and this is the reason i choose i-roam for 28 days at ₹ 5999/-.

I don’t understand why would i choose a daily package of ₹ 599/- for 28 days which would cost me approximate ₹ 18000/- when i-roam package of ₹ 5999/- is available for 28 days???

I also would like to put it in record that i did speak to your call centre executive for activation of i-roam package for 28 days at ₹ 5999/- and same was confirmed by the executive. I don’t remember the date of call but it was between 28th to 30th september 2019. You have your call centre records and you do the call recording for customer experience, so you may hear the call for your confirmation.

Further when i spoke to your call centre executive on 12th nov 2019, on receiving vodafone bill, she told that your i-roam package of ₹ 5999/- is still activated and same need to be de-activated and she processed my request for the same. Please see screenshot of the same.

Now my question to you is that if my package viz i-roam for 28 days is activated, the same should get de-activated on expiry of its validity of 28 days??? Why do i need to call the customer centre for de-activation of the same. Also when i reached india, i did received your welcome sms, that welcome to india, so what is reason continuing the i-roam package, when the same is expired and you are already in your home network???

Further, my dynamic credit limit preset is ₹ 7500/- and you have state of art systems to indicate if a customer crosses its credit limit, you have system alerts in place, so why was there no updates from you for the same???

If this is your technical glitches then accept and revise my billing as per the correct procedure.

I have been using this number since july 1996, almost 19 plus years, without any defaults of late payments or whatsoever. This kind of excess billing, using coercive tactics of international roaming billings etc, does not add any good customer service reflection in your current scenario. Now, i am really contemplating of moving to other network (Jio or airtel), whom i believe will be fair and justice for a loyal customer like me.

Cheers,

|sanjay maloo| |m:[protected]| e: [protected]@maloo.in |