Vodafone Mobile Services Limited — complaint against vodafone cellular for porting our cug numbers

Address:

Lucknow, Uttar Pradesh

Dear Sir,

With reference to the above subject, please note that presently we are using CUG Mobile connection bearing number [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected]. Earlier 1st week of July we have approach to JIO for porting our corporate numbers. We have completed all the porting formalities and all the porting documents signed by our Authorized Signatory Mr. Surendra Rai ji.

On 20th July, 2018, we have received a mail from your corporatecare.[protected]@vodafone.com and read the contents of the mails. After reading your mail, we got the information that Vodafone have rejected our porting request due to signature mis-match of our authorized signatory. (Copy of mail dated 20th July, 2018 is attached herewith for your ready reference.)

Now, we have update our signature of our authorized signatory through our Vodafone relationship manager Mr. Saif Rehman and after getting the confirmation from Mr. Saif Rehman that our signature is updated, we have again re-process our porting request on 05th September, 2018 and at the same time we have write a mail to our Vodafone relationship manager Mr. Saif Rehman and corporatecare.[protected]@vodafone.com that we have re-process our porting request and all the documents signed by our authorized signatory and also requested please inform us before rejecting our porting request. After our all the requested again Vodafone rejected our porting request. (Copy of Requested mail dated 05th September, 2018 & Signature updating mail dated 28th July is attached herewith for your ready reference).

Again we have received a mail from corporatecare.[protected]@vodafone.com on 10th September, 2018 and read the contents of mail and got the information that again Vodafone have rejected our porting request and in Vodafone's mail dated 10th September, 2018, they have clearly mentioned that port out already escalated with your related relationship manager. Vodafone also write us in the mail that the kindly get touch with our Vodafone relationship manager. 10th September, 2018 onward we have called to our Vodafone relationship manager Mr. Saif Rehman serval time but he is not picking our phone calls or not giving any reply of our messages. Again on 12th September, 2018 we have write a mail to our Vodafone relationship manager Mr. Saif Rehman to help us but till now we are not getting any reply. (Copy of mail dated 10th September and 12th September, 2018 is enclosing herewith for your ready reference.)

We have logged a complain for not picking the phone by Mr. Saif Rehman in Vodafone customer care on 13th September, 2018 and complain number is[protected] but till now we have not received any call or reply from Mr. Saif Rehman.

Again we have write a mail to corporatecare.[protected]@vodafone.com on 17th September, 2018 and inform them that presently we are facing lot of problem for porting our CUG Number but till today we have not received any reply from you also (Copy of mail dated 17th September, 2018 is attached herewith for your ready reference).

3rd Time on 11th September, 2018, we have approch to JIO for porting our CUG numbers and again Vodafone rejected our request due to mis-match our signature.

We are attaching herewith MNP Letter copy which is duly signed by our authorized signatory and Request letter for updating signature of our authorized signatory for your ready reference.

Request you to please help us that how we will port our CUG number ?. We feel that Vodafone is playing with us and harassing us.

With Regards

Surendra Rai
For Global Enterprises
2/80, Vipul Khand, Gomti Nagar
Lucknow-226010
Ph No[protected]
Mob No-[protected], [protected]
[protected]@rediffmail.com, [protected]@gmail.com