Vodafone — No proper investigation on SIM card lost

Address:

Bangalore Urban, Karnataka

12.09.2015 Vodafone Store (Kengeri Branch) Issue No 1. My name is Guruprasad C. I'm a customer for vodafone from past as 5 years. I'm using mobile no +91-[protected]. I've lost my mobile on 31.08.2015 in Turuvekere bus stand, Tumkur. So, I wanted to buy new SIM card with the same no mentioned above. I walked into the store on 12.09.2015 evening by 6.30 pm. When they inquired my number in their database, it gave some third persons details. It is not my fault if their DATABASE shows third person’s name. So they clearly denied to provide me new SIM Card with the same number. But I urged to provide me same number for which they ignored, and asked me to walk out of the store impolitely. Meanwhile security guard walked to me using SLANG WORDS on me and other guy pushed me to walk out. When I asked them to apologies for their misbehavior towards loyal customer (I'm) and for completely contempting my request. Issue No 2. When I'm being the genuine customer how can my number be registered with the third person name? I’ve given my Driving License as identity proof dl No. (KA[protected] and my own photo as document requisites. An inquiry should be made as where the mistake has gone wrong. Instead I’ve been told clearly as can’t be given any solution on the matter. They being such a reputed service provider why are they not taking this issue seriously to find the way out? 1.I’ve even told them to give a POLICE registered complaint copy so they can have evidence of me owning the number. Still they deny all my request. 2. Also requested to communicate with the registered Name and Address so you can get clarity on the issue that the registered person is not the one who own the service. They told that’s none of their business and contempt. They’ve only said they will not give service until they confirm that the customer is correct upon calling to 117. Now they are giving service to me for 5 years with wrong ID. Need an explanation on this. I’m having bank SB Account at VIJAYA BANK (A/c No [protected]) where the above mentioned number is registered and I’ve received all messages of all transaction. Is that not sufficient to prove that I’m the original customer. Yet they are not ready to give me the SIM Card with the same number. I need an apology from the security guard for using slang words and manager Mr. VINOD customer executive Sowmya and Ashok for not fulfilling my demands in letter, clearly mentioned my name. I need an explanation from the company for mismatching my data with my contact number in a week of time. Should they not have any solution or method in situation like this? Now it has happened but what is their move about it?