Vodafone Pvt. Ltd — Requesting for refunding deducted money from my vodafone account | |||
I arnab ghosh, want to complain against vodafone company. I have activated an offer called " buy 1 get 1-ccd". From *111# on my mobile no- [protected] and got deduction of rs 40 from my vodafone account. What i got from vodafone in reply is as below .. "your voucher for cafe coffee day is [protected]. Buy any thing and get a regular cappuccino absolutely free. For any query call[protected]. Deal not valid at ccd lounge, square, airports, and discounted cafes. Voucher expiry 22nd jan 2016. Deal powered by mydala.com". After going to a cafe, i came to know that this offer is not valid. To recover my deducted amount, i went to a vodafone store at kakurgachi, they informed me that i have downloaded a site, called "mydala.com". Which i actually did not intended to download. And it came automatically. As i did not get any solution to this, i called up vodafone care complain section . But the representative told me that if i would contact them within 24hours, only then they could help me, but now they wont able to help me out.. How should i know whether it is an invalid offer. This offer shows its validity till 22/01/2016. So i am writing you before the validity goes out.I simply want either my cash back or an equivalent offer. Was this information helpful? | |||
Vodafone India customer support has been notified about the posted complaint. | |||
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+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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Please accept our sincere apologies for the inconvenience which you may have experienced with respect to the balance deduction.
Our customer support team tried calling you multiple times. Since, there was no response, we have escalated your request to the respective team.
for further support, we are always available from Monday to Saturday between 9.30 am and 08.00 pm @[protected] or you can mail us @ [protected]@mydala.com.
Regards
Mydala Team