[Resolved]  Vodafone — Threaten By Vodafone Store Krishna Nagar

Address:

New Delhi, Delhi

I am writing this complaint after having unacceptable harsh and threatening behavior by employees of Vodafone Store Krishna Nagar. On 15th June, I went Krishna nagar store to port my number ([protected]) from Reliance (GSM) network to Vodafone in the hope that Vodafone has good reputation and great service however I was totally wrong. After waiting 12 days when I have not received any response from Vodafone regarding my portability I called up Reliance costumer care to check the status on my request and I got to know that Vodafone hasn’t submit any request to them till that day. Then, on 27th June I went South Extension Vodafone store to get the update for the same and got to know that they have submitted my request to Reliance (CDMA) network and got rejected, however on the same day one of the executive of South Ex Store Ms. Divya sent an email to Mr. Siddiqui (Krishna Nagar Supervisor) to resubmit the application to correct operator. On 28th June, Saturday when I went to Krishna Nagar store to check the status however that was still not resubmitted to correct provider hence no action was taken even after the email by Ms. Divya. Also, Mr. Sudhanshu with whom I met at Krishna Nagar store. He was very rude, arrogant, aggressive, bossy and harsh, when I asked him that why its not been submitted yet then he said (in a rude tone) “I’m submitting it now, you just wait.”. After this kind of behavior I told him that I don't want to port now so he even said straight forward ok go and get your refund from downstairs. However I forgot to bring sim with me at that time so I went home to get the sim. In the evening when I came back to return the sim and get refund for my security deposit they again made me wait for 30 mins and then again I met another arrogant, irresponsible, lazy executive of Vodafone “Mr. Gourav Rajput (Cashier)”. After 30 mins of wait they refund me Rs. 250 however when I ask for my documents “as it is very important thing for any person which can be use for any illegal activity” they have refused me to give it back on the spot however when I force them that I can’t leave my documents like this at least when Vodafone have this kind of employees who are very rude and unfaithful, cashier send me upstairs to talk to Mr. Sudhanshu for the same. When I went upstairs to talk to him I met with Mr. Umar Siddiqui also both were so unprofessional and aggressive that they denied too for returning my documents. When I ask them to give me in written this thing they said we cant give you and you can talk to any Vodafone Delhi head office for the same. However at last when Mr. Sudhanshu got ready to return me that cash deposit slip mentioning its cancel they again sent me to Gourav for the same. And when I went downstairs to him for the cancelled slip he said Mr. Sudhanshu will give u that go Upstairs and that was the time when I loss my temperament because it was enough one guy told me to go downstairs and another guy told me to go upstairs to meet the same guy for same thing again and again.I told Mr. Gaurav to call Sudhanshu downstairs and do the formality here only he started talking loudly and even start abusing and threating me. After lots of bad word spoken by him Mr. Sudhanshu came downstairs and he has started the same thing too. He also abused me and threating me to throw out of the Vodafone store. Even Mr. Sudhanshu ran towards me to hit me however crowd stopped him. This can be seen on the CCTV footage and I am sure CCTV must be there as it is mandatory for everyone now. Now, I am feeling very scared and horrified as they all have threaten me badly. If this kind of service Vodafone will provide then that day is not to far when they do anything to their customer when they visit with their problem to Vodafone Store. I am very afraid as they have not given back my documents and which they can use for any illegal activity and can use to take my details. I am writing this mail to get some solution and make you guys know the scenario of your employees. My father also use Vodafone network since the time he has started using phone and I was also customer for Vodafone in the past and thinking to back to the same network again however now I am not sure about Vodafone as it is really not acceptable the kind of experience I got at any condition. I am hoping for a fast response asap otherwise I have to take some further steps to get myself secure.