Volkswagen India Complaints & Reviews

Despite reaching out to the company on various platforms and calling customer care innumerable times, we are stuck with a car that broke down completely after the service and a second repair. We’ve now received a call listing more parts that may need to be replaced at full cost. And offers to buy a new car. This is how VW dealerships work in India- damage good cars, sell parts at full cost and profit! Customer relationship managers that scream at customers and accuse them of lying. No explanations as to what happened to the car to warrant so many parts failing within a short time after two trips to the service centre. No clarity as to any solutions. The same story every time. 10 years of owning a few VW cars, this is what it’s like. Save your money, don’t buy Volkswagen in India. Highly unethical business practices, built on swindling your hard earned money.
Car: Polo high line petrol(AP10BE8747)
Dealer ship: Jeedimetla PPS Motor Secunderabad
Representatives: Poornima, Sreenivas

I bought the Taigun in January 16 2023 and had faced steering shake while bearing since the beginning. Reported the issue twice (at 1000 km) and specifically asked for resolution in the 7500km vehicle check up on 16 June 2023. The Service Advisor at Sahibabad Service Station (Manoj) didn’t respond to my calls saying that the network is not good. I initiated the calls while the vehicle was with them. I even WhatsApp the issues in detail...

From the time I’ve posted here first, the car has completely broken down. The EPC and ABS lights are on. We sent a fully functioning car for service and this is the state now. This is a safety issue. Volkswagen customer care has been very rude and trying to bully us into replacing parts at full cost with no explanation at all to how the damage happened after service. They’ve lied about the issue and there’s no mention of it in the service invoice or any emails informing us of the matter.They’ve been trying to fool us into thinking clutch hard and fan motor equates to a malfunctioning throttle and engine wiring, as someone not knowledgeable in car parts, I can still tell it isn’t the same thing, They’ve spent their time arguing with us and insisting we’re wrong about the matter, despite evidence to the contrary, instead of providing any resolution. They damaged the vehicle and sent it back fully aware of the risk to the passengers. We’ve received several calls about buying a new vehicle but nothing to help resolve the matter. Despite commenting here and speaking to the customer support from the dealership, we’re left nowhere. Didn’t expect such UNETHICAL BUSINESS PRACTICES from a reputed global company. Absolutely disgusted with Volkswagen India. Buyer beware! This is what you can expect as a long term customer of Volkswagen in India.
Car : Polo Highline Petrol (AP10BE8747)
Dealership: Volkswagen Secunderabad- PPS Motors Jeedimetla
Representatives: Poornima, Sreenivas

From the time I’ve posted here first, the car has completely broken down. The EPC and ABS lights are on. We sent a fully functioning car for service and this is the state now. This is a safety issue. Volkswagen customer care has been very rude and trying to bully us into replacing parts at full cost with no explanation at all to how the damage happened after service. They’ve lied about the issue and there’s no mention of it in the service invoice or any emails informing us of the matter.They’ve been trying to fool us into thinking clutch hard and fan motor equates to a malfunctioning throttle and engine wiring, as someone not knowledgeable in car parts, I can still tell it isn’t the same thing, They’ve spent their time arguing with us and insisting we’re wrong about the matter, despite evidence to the contrary, instead of providing any resolution. They damaged the vehicle and sent it back fully aware of the risk to the passengers. We’ve received several calls about buying a new vehicle but nothing to help resolve the matter. Despite commenting here and speaking to the customer support from the dealership, we’re left nowhere. Didn’t expect such UNETHICAL BUSINESS PRACTICES from a reputed global company. Absolutely disgusted with Volkswagen India. Buyer beware! This is what you can expect as a long term customer of Volkswagen in India.
Car reg: AP10BE8747
Dealership: Volkswagen Secunderabad- PPS Motors Jeedimetla
Representatives: Poornima, Sreenivas

Dear team
I'm writing this email to bring to your notice the recent incident that took place
We had recently brought Volkswagen Virtus from your esteemed company’s dealer in Andheri West in the last week of March 2023, unfortunately within 2 months after buying the car on 3rd June while driving at rational speed considering the Mumbai traffic conditions the driver side tire busted and the car went out of control and hit a divider, luckily no human life was harmed. We then replaced the faulty tire of (CEAT) with spare stepney tire of (MRF) & drove home. We had reported the same to the dealer the following next day. The service team further delayed the pickup of vehicle even after we had opted for extended insurance our car was picked on 6th of June from our residence three days later.
As a customer we are extremely disappointed by the incident which has happened to us due to the tyre burst, for which we must pay the price for the repair now while it’s not our fault. The reason we write this to you is for you to replace the existing tire and the damages occurred due to the tyre burst.. Due to this incident, we now question the safety and quality of the remaining 3 Tires of CEAT which has come with the car. While you commit your esteemed company has received 5-star safety rating but you actually do not follow the same, how can a well known German company use a tyre which does not last even for a year.
I am extremely disappointed with the quality of the tyre used by your company who has got a 5 star safety rating.
After several follow ups via WhatsApp and calls till 12th June 2023 the Service center informed us that they want all repair work to be carried out under insurance claim only without getting into the depth of the tire burst. Only after several follow ups we have got the estimate which doesn’t cover tires that is on 14th June
Is this the price we pay to opt for a well-known brand like Volkswagen and paying more money for 4 years extended warranty and services while we endanger our life as this could have been worse than one can imagine, please do put yourself and your family members in our shoes to understand our situation
Registration Number – MH 02 EY 3491
We look forward for a solution in this matter.

My brand new Taigun (22BH5249D), purchased 8 months back breakdown in the middle of the road that too during peak hours leading inconvenience to general public and myself. The vehicle was run just 7939 km. It took 10 days for the service centre (Mody VW, Thane) to service the vehicle and charged ₹20491.00 as cost of spare and service charges for faulty clutch plate.

Is the quality of VW Taigun is so poor that the clultch plate can withstand only 8000 KM Driving?

I got My Volkswagen Vento Serviced at Volkswagen Mysore road in July 2022 and in August 2022 only we detected that clutch plate Completely gone and Also Steel rack making Noise.

KA05MN4669

Do we leave our vehicle for maintenance or Do we Leave it so that these service centers can ruin our Good Cars so that we keep coming back to them for Replacement of Parts.

Horrible Service.

Repenting Buying a Volkswagen

I got My Volkswagen Vento Serviced at Volkswagen Mysore road in July 2022 and in August 2022 only we detected that clutch plate Completely gone and Also Steel rack making Noise.

Do we leave our vehicle for maintenance or Do we Leave it so that these service centers can ruin our Good Cars so that we keep coming back to them for Replacement of Parts.

Horrible Service.

Repenting Buying a Volkswagen

Hi,
I have taken Taigun MEXJ22CW6NT033205 on Feb 2023 from Kumar Motors Hubballi.
4 Months old driven 8168km got broken in middle of Bangalore traffic. Went to Elite Motors Electricity banglore. Service center says clutch plate got worn off and quoted 35K.

I am not understanding 4months old car clutch car worn off. Chep product is used in VW Indea cars then.
Totally unacceptable.

After sending the car for routine service and being told it was functional and no further advice for service/repairs, we noticed the car suddenly developed a very bad starting problem. To the extent it wouldn’t start after stopping at traffic signs. We send it for repair, and we’re told the throttle has malfunctioned engine wiring is severely damaged. The car has not been driven at all- how can such major damage happen suddenly and with no justification, how was it not picked up on during the last service job? After repairing- the same problem continues and now the EPS sign has started flashing. Highly frustrated with the poor service. Requesting VW to look into the matter and provide a fair resolution. Car model: Polo Highline Petrol (AP10BE8747), Dealership: PPS Motors, VW Secunderabad- Jeedimetla. Service Advisor- Lakshman Vivek, Sreenivas.

Hi this is Arun from bangalore I have passat highline 2019 model. I'm repeatedly coming across the issue in the coolant oil tank leakage and not resolved yet inspite of giving multiple times to fix the issue (spent 4.5 lakh). After changing the head and all the engine work vehicle was fine for 3 months and again its started. Now the dealership is not able to understand why this is arising continuously. Otherwise the vehicle is very good in performance and its features. This is the reason I want to retain the vehicle inspite of repeated complaints. But I'm disappointed and I requested the service manager to arrange the alternative vehicle till the problem is fixed but they are giving some excuses. I request VW to look into this as one of the priority and sort out this issue ASAP.

Dealership Name: Apple Auto, Mahadevapura, Bangalore, Karnataka
Service Advisor : Kiran Reddy
Service Manager: RajKumar (+91-[protected])

Am highly disappointed with the purchase of NEW Virtus 1.0L AT from VW.
I bought Virtus 2022 model 1.0L TOPLINE TSI AT (Regd No : KA01MZ3604) on Apr 16, 2023 and right after 5 days of delivery started seeing "Third brake bulb failure" Notification very randomly. I have provided all the proof of issue and given the car for service 2 times already to "Apple Auto Pvt Ltd, Whitefield, Bangalore '' and they couldn't even find out the root cause of the issue after diagnosing the car twice. Without finding a solution, they just delivered the car back to me for observation even after showing proof of issue. And nevertheless to say that the service provided in terms of car cleaning and issue diagnosis was very very bad.

I don't want a Brand new car to have any issues after spending a lot of money, and I didn't expect this kind of issue from a premium company like VW.

Please take immediate action to rectify the issue, or return my money back.

Hi,

This is regarding the pathetic experience I have been experiencing with the VW center in Jalandhar India, Registration number of my car- PB37K0707, chasis number-: MEXE22D24NT003665. I have been facing issues with my VW Virtus Topline since the 2nd month I purchased it.

Firstly the AC had several issues and driver side was not functioning properly also there were serious water leakage issues from the AC...

I am Aswin Kumar, Resident of Chennai,
In the month of August, 2022 I bought VW Taigun High line MT.
Vehicle Number : TN45 CB 5419

The reason I opt for Volkswagen, for its quality, safety and reliability of car.

But on the contrary, while I was driving in Highway I felt some clutch problem so I took the car to the nearest showroom. They have checked and updated me that the clutch plate is burnt...

Sir
I am an owner of the vehicle Taigun GT 1.5. My vehicle no. is KL02BQ4367 and i am residing at kollam, Kerala.
I am a catholic priest and it was my great desire to own a Volkswagen vehicle. December 2022 i bought Taigun GT model. After first month onwards there was a problem from clutch and i visited the showroom and informed the issue. Other than service, thrice i visited and informed the issue. But they couldn't fix the...

Auto Engine start-stop activated/deactivated is not functioning properly. - Service Center technicians are unable to fix this issue and I was also told this cannot be fixed for 2022 Taigun vehicles.

Vehicle Details:
Registration NO: TS07JT6226
Engine No: DTB067865
Chasis Num#: MEXF22CW6NT029029

Thank you,
Rajababu K
Mobile: +91-[protected]

Hi,

With due respect and facts, I would like to submit my grief and hardships faced after purchasing a VW vehicle.

In 2016, I purchased a VW Ameo (high-line diesel) car, Rightfrom the start o[censored]sing the vehicle I have been facing severalperformance & quality-related issues. In this regard, I have contacted the VW service center several times, and on every service, I was promised that it was rectified, but I...

I have purchased Volkswagen Vento TSI in 2016 . It’s spares parts are too costly and too less durable. Huge repair cost due to poor quality spares parts. Recently after running 25000 km it’s ac system started problem and not cooling properly. Service centre gave estimate of ₹10000. Volkswagen should take care of its brand. It’s quality of Soares and it’s cost has no relation and now ac system can’t run fro 25000 km even.
Volkswagen should repair it free of cost to uphold the value of its brand.

Spent close to 1.2 lakhs on routine service. Got all 4 ABS sensors changed at 30, 000 kms. Painful episode - They kept failing one after other. Got stuck on road for coolant leakage within a week of service. Got Flywheel changed for a whopping 70k.

The ABS sensors again have stared to fail now. Got one of them changed to somehow move. VW Service says that the wheel bearing is also gone.

Kindly assist . It has...

I have purched Ameo car tredline 1.0 model petrol in[protected]. But when i visit service centre then i got to know that my car is out of warranty….according to the documents it would be till[protected]…. But in delears record it shows feb. 2019 date of delivery…..i have contact lots of time in volkswagen customer care mumber. But no resolution from company’s side….the dealership from where i purchase this is closed now….so please volkswagen help me out.