Volkswagen India Complaints & Reviews

Hi All,

We purchased VW Virtus in December 2023 vehicle no TS08JZ7786, from the very first day we had issues with mileage, which was around 5 KMPL . Later the vehicle started making noise in second gear so we requested VW service guy to get it fixed, he said there is no issue but the vehicle still make that weird noise.
The major thing is the incident which took place when I was returning from work suddenly the front...

ABS indicator light is ON when we drive the car. Problem could not be resolved. Because Authorized Service station in Vadodara, Automark Motors Pvt Ltd had examined the problem on Date 27th Jan 2024 and advised to replace the ABS sensor of rear left wheel as it is showing faulty in system check software. But, they were not sure about after replacing the sensor, the problem will be resolved. Because, they were not ready to check the problem...

Volkswagen cars are the wrong choice in life soon this company will also leave India due to their fraud behaviour and poor service. The company is advertising 4 years care and additional 2 years extended warranty but when it comes to the reality they are denying the warranty when the vehicle is in warranty period.
My name is Reghu R i am using the Volkswagen Ameo MT with the registered number:TN57BU4138 i bought the vehicle madurai...

Hi,
This is foremen MMC PVT LTD, we have booked top end vehicle, "Wolkswagon Virtus 1.0 petrol Top Line MT C-White", on 27/09/2023. Which Was Delivered to us Forcefully on the date which we were not convinced since it was Navami which is not good to buy or do new things we told them to deliver before Navami (15/10/2023) or after navami on Vijayadasahami (24/10/2023), But they have delivered it on 18/10/2023 which is said to be not...

I am the owner of VW Taigun(TN99Y0527) and taken this car from Ramani Volkswagen, Coimbatore in January’2023 and it has run for about 7000 KM’s. Last Wednesday(29th November’23) when I was driving from Coimbatore to Bangalore, the car broke down in Salem. So the vehicle was towed to Salem Customer Service. The Service Agent gave me a call on 1st December and told me that Clutch Pad and Disc has burned out.

I was earlier...

Let me share my first 40 days experience of buying a Volkswagen car. My car is in the workshop after breakdown on 1st Nov, 2023. My first surprise was a breakdown car mid-night on the road . Thanks for your RSA services who helped to pick my car by midnight. I received a call the next day from the workshop with a repair bill.
I was shocked to see the first bill of the car within 40 days after purchase. I was not convenineced with workshop...

Let me share my first 40 days experience of buying a Volkswagen car. My car is in the workshop after breakdown on 1st Nov, 2023. My first surprise was a breakdown car mid-night on the road . Thanks for your RSA services who helped to pick my car by midnight. I received a call the next day from the workshop with a repair bill.
I was shocked to see the first bill of the car within 40 days after purchase. I was not convenineced with workshop...

I purchased VW Taigun (KA51MU9578) from KUN Volkswagen, Bangalore car was delivered to us on August 7th, 2023.

It was a smooth ride for the first 3 weeks then the issue started with Clutch. We encountered a burnt smell from Vehicle Clutch on 3rd week after the purchase just before the first free service call from KUN Volkswagen.
We felt it was weird for a brand-new car and even reported to the service team about the issue but the team dismissed it saying the Clutch is absolutely fine and it is in good working condition.

But, now on Nov 14th after 3 months the car broke down in the middle of the night pertaining to Clutch failure!
Strongly believe this is purely an issue with Quality control and would like to get a proper explanation from the VW India team this has to be covered under the warranty.

Registration number# KA51MU9578
Chassis Number# MEXG23CW4PT022836

I am Dr. Kamalakannan, Currently resist. At Chennai, Working as Assistant professor in a reputed University.
In the month of August, 2022 I bought VW Taigun Comfort line MT.
Vehicle Number : PY 05 M 7696. ( Purchased at Pondicherry showroom, but it was transferred from Chennai showroom before the waiting time)

The reason I opt for Volkswagen, for its quality, safety and reliability of car. And also I was recommending...

Myself, Dr. Varsha Satyajit Wadhokar, booked VW Vertus GT Plus 1.5 TSI DSG car through BU Bhandari dealer at Wakad, Chinchwad, In 3rd week of Aug.

I availed car loan of Rs.[protected] from HDFC Bank and paid full amount to the dealer in Aug. 2023 itself.

It was surprising to see when I received the RC book with car number MH 12 VV 4312, when my residence address is at Somatane Phata, Talegaon - Pune - 410506. The car number should be registered under PCMC RTO with MH 14 starting .

Upon requesting the dealer to get this correction done, initially they told it will be done in 10 / 15 days but even till date they could not get this done and not committing to get this done due to inability .

With such a big mistake from the dealer and RTO office, I got car number registered with MH 12 against MH 14 which will cause lot of inconvenience to me at highway toll and many other places.

Being Doctor I need car for daily commuting and while buying VW car I sold my old Creta car already. Finally as a gesture of mistake the dealer gave me a car for temporary use but now my bank installments are already started and I still dont own my new car for almost 3 months.

I request to please intervene and get this mistake corrected on immediate basis and also ask dealer to pay for the inconvenience caused to me for last 3 months with my loan installments already started, my car service coupon dates also will expire early due to late delivery of the car - I need all this compensation from the dealer.

Myself, Dr. Varsha Satyajit Wadhokar, booked VW Vertus GT Plus 1.5 TSI DSG car through BU Bhandari dealer at Wakad, Chinchwad, In 3rd week of Aug.

I availed car loan from HDFC Bank and paid full amount to the dealer in Aug. 2023 itself.

It was surprising to see when I received the RC book with car number MH 12 VV 4312, when my residence address is at Somatane Phata, Talegaon - Pune - 410506. The car number should be registered under PCMC RTO with MH 14 starting .

Upon requesting the dealer to get this correction done, initially they told it will be done in 10 / 15 days but even till date they could not get this done and not committing to get this done due to inability .

With such a big mistake from the dealer and RTO office, I got car number registered with MH 12 against MH 14 which will cause lot of inconvenience to me at highway toll and many other places.

Being Doctor I need car for daily commuting and while buying VW car I sold my old Creta car already. Finally as a gesture of mistake the dealer gave me a car for temporary use but now my bank installments are already started and I still dont own my new car for almost 3 months.

I request to please intervene and get this mistake corrected on immediate basis and also ask dealer to pay for the inconvenience caused to me for last 3 months with my loan installments already started, my car service coupon dates also will expire early due to late delivery of the car - I need all this compensation from the dealer.

Purchased VW Taigun 1.5 MT from Palace Cross VW in Bangalore.
Sine the time i bought the car i have been facing issues with ineffective A/C, rattling noise from handbrake. I had complained it to the Palace Cross VW service Centre on all the 3 free service intervals. They were not successful in solving the issue at all.
Now when the car has run 17k kms, found an issue with clutch. The clutch does not return when pressed (sticky...

Hi
I have left my vehicle VW Taigun with registration number TN12AQ 6093 for repair at Volkswagen Vellore after I met with an accident on Aug 28th. The vehicle is shifted on Aug 30th. It’s almost 2 months and still my vehicle condition and delivery date is not available . This is really bad. Always I get a reply that parts are not available . I am completely unsatisfied with the volkswagen service as well as vellore customer service. There is no proper communication right from day one. Every time I call up I get the response as parts still not recieved . I am spending 2300 every day for renting a car because of this delay and with no certainty on when I will get my delivery this is becoming worse and difficult.
Considering these service and repair difficulties I really regret making a purchase with VW . I would never suggest VW for anyone because of your worst customer support and service.
I would VW to look into this at the earliest and do the needful for delivering my vehicle or do alternate arrangements to replace my car if it can’t be delivered at this rate …
I expect the positive action from your side with great hope.. kindly don’t fail my expectations

I have sent my car to Nerul Service Centre, its been picked up on 23-Oct-2023. Till date there is not a single call from Service Centre on the status of car or even acknowledgement that they have received my car for Service/Work. I have to call multiple times else they don't even bother to communicate (obviously its my car so i have to follow up)
Every call they will say will call you back in 5mins(maybe they different time model as they never call back.

Most unprofessional/ service Centre.

Dont buy VW due there pathetic service...

I got my 2017 Vento serviced from VW authorised service centre KUN Volkswagen Bangalore South, Kanakapura Road, After few days I observed that the ABS and Traction Control lights are on in the display. I immediately called the service centre and they promised to pick the vehicle and get it checked. Next day the car was taken and I was called later and told that one of the sensors was faulty( as per their diagnostics) and they have cleaned and it does not show the indication in the display. Later when they were about to deliver the car they saw that the abs indication has again lit up. They said that they would need to replace the sensor on the rear right tyre and it costs 5000 Rs. I am not sure what the cost of a single tyre sensor is? For all 4 tyres it is 12000 Rs it seems. It seems like the prices are exaggerated.

Hi, My vehicle is a 2013 Volkswagen Polo highline registration number is AS 01 BG 6344. I got my car painted at a Volkswagen Guwahati on Feb 9 2023 and I paid roughly around 75000 for the same. The paint quality was so bad that it had more than 40 dust particles on bonnet, the door lines and dents were not aligned properly and also the paint has started to peel off on its own. So I raised a complaint on 18 March, 2023 on the Volkswagen toll free number. And that time I was informed that Volkswagen dealership has closed and my issue would be resolved free of cost when the new dealership opens. Now when the new dealership opened, the new Volkswagen dealership is denying to do it free of cost as they did not commit the mistake of poor paint Quality and they are blaming the old volkswagen dealership which was owned by OSL Exclusive group.
So I informed this matter to Volkswagen customer support and every time I call them I get the same response that my issue is being reescalated and they would call me back with a resolution in 48 hour. But it has been 6 months since I raise a complaint with Volkswagen customer care but not a single call back was received by me nor did I get any resolution.

I have bought a brand new Taigun Topline model in the month of January'23 at Volkwagen Apple Auto, Whitefield show room.

As promised by sales person, Jio dongle will be activated within a week after vehicle delivery but it is not activated.

I have personally visited to the show room, complained to the customer care and escalated over the email but of no use.

It is almost 9 months after purchase...

Till May'2022 I was able to connect my phone with car via Bluetooth and all the functionalities worked properly. Later that year my phone getting connected with car, but when I attend call via handsfree from car receiver not able to hear my voice. I have complaint the same to authorized service center, I don't know what they did now I am not able to connect my phone itself.

Till May 2022 I was able to speak via handsfree with my polo car by connecting my phone via bluetooth. later I was not able to speak, but other functions got worked properly, in the last service I told the authorized service center to check the problem. I don't know what they did now I'm not able to connect any of our phone with car. Even not able to enable carplay.

Hi
This is a repeated complaint for my VW Polo.ABS sensors of the car is not at all reliable.Company is not looking for any permanent solution of this repeated complaint.I have changed my sensors more than 10 times.Last time i raised complaint on 2021 in this forum and it was resolved by VW.
Here again my ABS sensors have gone faulty which will be real safety issue for my travel.
My car registration num is KL03Y7878.I am doing my regular service at VW, Thiruvalla, Kerala, India.
Requesting for an immediate solution as the car hav not run more than 5000km after the last 2 sensor change in 2021.