Volkswagen India — timing belt premature failure & poor servicing of volkswagen hubli | |||||
Sir, We had purchased the voks wagen polo-a05 ind. Highl 55tdi m5f in the month of 10 nov 2012 and has run for approximately 89000 kms, we have got the vehicle serviced at the specified intervals by voks wagen at the voks wagen authorised service centre, hubli (Kumar motor corp pvt ltd). We were surprised that the timing belt had failed while driving from anantapur to bellary on 05.03.2018 at 89000 kms against the life of 120000kms as per voks wagen norms. It is disappointing to know that the quality standards of a professional company as volkswagen is very poor. It is noticed that 4 – 5 cars of volkswagen (Vento tdi, polo) have experienced engine seize due to “snapping of timing belt “which was taken by my colleagues in our company (Jsw steel ltd) from volkswagen. My vehicle reg number: ka 35 n 2247, Model: polo a05 ind. Highl 55tdi m5f, Chassis no: wvwk1260xdt024190, Engine number:cfw324322, Colour: candy white. The vehicle was serviced on 31 jan 2018 at volkswagen hubli and at that time there is no point noted regarding timing belt condition. And you can find attachments for service date and description of servicing & job card As per discussion had with shri vinay bhusanur, crh, volkswagen hubli please take up inspection /repair/ replacement jobs under voks wagen account due to prematured failure of timing belt and poor servicing & work man ship We request you to kindly take action asap. Was this information helpful? | |||||
|
Volkswagen India customer support has been notified about the posted complaint. | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
62%
Complaints
2189
Pending
0
Resolved
1320
+91 22 3313 7000 [Corp Office]
4th Floor, Silver Utopia, Cardinal Gracious Road, Chakala, Andheri East, Mumbai, Maharashtra, India - 400099
View all Volkswagen India contact information
Myself B MAHESWARA REDDY from JSW STEEL LTD, BELLARY.
On 12.03.2018 I had given my vehicle at KUMAR MOTORS PVT LTD, Hubli ( VOLKSWAGEN AUTHORISED SERVICE CENTRE) by towing from Anantapur to Hubli.. Till date the vehicle is not ready and there is no information about any progress made in resolving the problem which has occured(Details mentioned in previous mail). As mentioned in above mail it is noticed that 4 – 5 cars of Volkswagen (Vento TDI, POLO) have experienced engine seize due to “snapping of timing belt “which was taken by my colleagues in our company (JSW STEEL LTD).
At JSW STEEL town ship, there are thousands of vehicle from other companies like MARUTI, HYUNDAI, HONDA, FORD, TATA, MAHINDRA, RENAULT, BENZ, BMW, GENERAL MOTORS etc . But till date none of the vehicles have faced such type of problem which is really astonishing!
Till date I have not recieved any reply from Volkswagen service centre where I have left my vehicle. Me and my family are facing lot of inconvenience as we are unsure how to proceed further.
Being a valued customer of Volkswagen, I'll positively expect Volkswagen to interfere & resolve the untimely issue which has happened from a globally recognized company.
Need your timely response in getting my vehicle (KA 35 N 2247) back.