[Resolved]  Volkswagen India — Volkswagen Palace cross service station Has Stolen,Repainted My Vehicle Parts

Address:

Bangalore, Karnataka

Dear All, I Would like to bring your attention to a very bad experience that I had with Volkswagen service station which is in Bangalore Penya called as Volkswagen Palace cross in Hesaraghatta Road I had met with an accident 8 month ago and I left my vehicle for repair… after intimation to insurance company… and I had requested over the mail for not install the ****airbag.. After 6 month I had received call from Body shop Advisor called Mr. Albert Raj (Ph +91 [protected]) saying that my vehicle is ready and you can come and collect.. I asked them why it took so long time to repair my vehicle shocking answer which is received from Mr. Albert sir we dent had parts so we had given order for the same…8 Month to change the (bumper, airbags and gearbox) visited Volkswagen Palace cross and saw my vehicle… I was they had stolen the parts from my vehicle and the stolen parts are attached/pasted.. on the same day I had visited Penya Police station to lodge a complaint against service station. (Answer which was given by Volkswagen managers was (if there is not parts are available will remove for the other vehicle) Complaint copy attached above.. after all this drama… ones again I had received all from Volkswagen one Mr. Pradeep (Ph +91 [protected]) saying that my vehicle is ready some parts has been repainted and the stolen parts are replaced…. I was upset when I heard my vehicle was repainted  (where exactly I am going to lose vehicle value because now my vehicle has been repainted) ones again I visited the service station to check my vehicle conduction instead of replacing / rectifying they done some more damage to my vehicle.. I had word with one Mr. Murlidhar  ***** (Ph +91 [protected]) GM General Manager (his presence was not there in the service station after visiting the service station/when I met the first word from this mouth which I heard from him was do you know my designation and with whom you are talking…… I was really shocked because he did n’t listen what I am saying and he does n’t know what problem I am facing I really shook to see a irritating person in my life don’t have mannerism to speak or to understand the customer problem later I thought this will not workout let me take up with higher officers I went and met North DCP…. Even this seconds I am facing problem from all 3 people now I am planning to visit Bangalore commissioner office to lodge a police complaint against GM and other responsible persons The damages which I posting is which is can view I don’t know about engine and other… I believe after seeing this mail are a post I will get a proper response/ justices…. (Please find the mail conversation pasted below because am not able to attach the mail) [protected] Forwarded message[protected] From: "Pradeep" <[protected]@vw-bangaloremotors.co.in> Date: 18 Dec 2014 09:59 Subject: RE: Fwd: Photos of polo 5284 To: "Rajesh Priya" <rajesh.[protected]@gmail.com> Cc: "ssm" <[protected]@vw-bangaloremotors.co.in>, "GM Service" <[protected]@vw-bangaloremotors.co.in> Dear Sir, We have asked the Insurance company to pay the amount but you have asked the Insurance company not to pay. Hence they have not paid the amount yet. Hence you can ask them to pay by today else you can pay the amount and collect the vehicle by today . Thanks & Regards, Pradeep Bodyshop - Incharge Mobile : [protected] Email :[protected]@vw-bangaloremotors.co.in From: Rajesh Priya [mailto:rajesh.[protected]@gmail.com] Sent: Thursday, December 18, 2014 9:28 AM To: Pradeep Subject: RE: Fwd: Photos of polo 5284 Please recall your conversation and the letter which was sent to me and to insurance people On 18 Dec 2014 09:10, "Pradeep" <[protected]@vw-bangaloremotors.co.in> wrote: Dear Sir, We have tie up only with Bajaj Allianz hence you have to pay the advance amount. Please organize to collect the vehicle by paying Rs 2, 70, 031 either by cash or credit card today. Thanks & Regards, Pradeep Bodyshop - Incharge Mobile : [protected] Email :[protected]@vw-bangaloremotors.co.in From: Rajesh Priya [mailto:rajesh.[protected]@gmail.com] Sent: Thursday, December 18, 2014 8:57 AM To: Pradeep Subject: RE: Fwd: Photos of polo 5284 Hi, Requesting you to kindly co-ordinate with insurance people... and why i'm supposed to pay advance amount... And i believe i left my vehicle for cashless garage Please share me the photos after completing the work On 17 Dec 2014 18:14, "Pradeep" <[protected]@vw-bangaloremotors.co.in> wrote: Dear Sir, As Discussed the job is done and the vehicle is kept ready . Please organize to collect the vehicle by paying Rs 2, 70, 031 either by cash or credit card. The cost of the passenger air bag is Rs 74, 000 Please pay 50% of airbag cost as advance along with the Bill amount of Rs 2, 70, 031. Then we will order and procure the part. An Early revert would be highly appreciated. Thanks & Regards, Pradeep Bodyshop - Incharge Mobile : [protected] Email :[protected]@vw-bangaloremotors.co.in From: Rajesh Priya [mailto:rajesh.[protected]@gmail.com] Sent: Wednesday, December 17, 2014 12:51 PM To: [protected]@vw-bangaloremotors.co.in; [protected]@vw-bangaloremotors.co.in Subject: Re: Fwd: Photos of polo 5284 As discussed Requesting you to kindly install my second airbag tomy vehicles On 16 Dec 2014 16:50, "Rajesh Priya" <rajesh.[protected]@gmail.com> wrote: [protected] Forwarded message[protected] From: "Pradeep" <[protected]@vw-bangaloremotors.co.in> Date: 13 Nov 2014 17:22 Subject: Photos of polo 5284 To: <rajesh.[protected]@gmail.com> Cc: "Insurance" <[protected]@vw-bangaloremotors.co.in> Dear Sir, Please find the attached Photos. Thanks and Regards Pradeep Bodyshop - Incharge Bangalore Motors Ph:[protected] (1st mail) From: Rajesh Priya [mailto:rajesh.[protected]@gmail.com] Sent: Sunday, May 18, 2014 10:26 AM To: Rajesh K1 Subject: Re: Fwd: FW: estimate of KA 03 MP 5284 On 15 May 2014 09:45, rajesh.[protected]@gmail.com wrote: [protected] Forwarded message[protected] From: "Insurance" <[protected]@vw-bangaloremotors.co.in> Date: 14 May 2014 20:13 Subject: FW: estimate of KA 03 MP 5284 To: <rajesh.[protected]@gmail.com> Cc: From: Insurance [mailto:[protected]@vw-bangaloremotors.co.in] Sent: Wednesday, May 14, 2014 8:02 PM To: 'SUNIL' Cc: '[protected]@gmail.com' Subject: estimate of KA 03 MP 5284 Dear sir, Pls find the attachment, estimate o[censored]r vehicle KA 02 MG 4395 Your Vehicle been surveyed, By Mr. SUNIL ( [protected] ) from ICICI LOMBARD ins co Pls go through the estimate and kindly give us ur approval through mail (must) to carry out the work NOTE :- MODE OF PAYMENTS CASH, DD, & CARDS Thanks & Regards, Albert, Bangalore Motors Pvt Ltd Survey no 69/2, Mallasandra Village, Hesaragatta Main Road, Bangalore-560 057 Cell : +91 [protected] Tel : +[protected] Note: - As per Insurance Terms & Conditions, Any Fiber parts will affect the 50% from day one.(It is depends upon your Policy Terms & Conditions) Metal & Painting Material will have the Depreciation. As per the age of the vehicle. (It is depends upon your Policy Terms & Conditions) 0 to 6 month – Nil. 6 month to 1 year – 5%. 1 year to 2 years – 10%. 2 years to 3 years – 15%. 3 years to 4 years – 25%. 4 years to 5 years – 35%. 5 years & above – 40%. Policy excess Rs 1000.00 < 1500 CC. Rs 2000.00 > 1500 CC. 100% will be paid wind shield glass. Consumables 100% paid by Customer. Ex:- Coolant, nuts, bolts, screws, engine oil, drive belts, spark plugs, rivets, washers, power stg oil, clips, brake pads, clutch plates, bearings, bulbs, wires, fuses, straps, jumper & wiring sockets. Thanks &amp; Regards, Rajesh K Mobile Number +91-[protected] E-mail ID – Rajesh.[protected]@gmail.com