[Resolved]  Western Railway — Awful customer experience

Address:

Mumbai City, Maharashtra

[protected] Forwarded message[protected]
From: Saurabh Samant <[protected]@gmail.com>
Date: Thu, Aug 14, 2014 at 10:25 AM
Subject: Train complete -valsad mumbai central (train number 59024)
To: khanolkar.[protected]@gmail.com, [protected]@wr.railnet.gov.in, [protected]@redifmail.com
Cc: [protected]@wr.railnet.gov.in, drm.[protected]@wr.railnet.gov.in, drm.[protected]@wr.railnet.gov.in, drm.[protected]@wr.railnet.gov.in, drm.[protected]@wr.railnet.gov.in, drm.[protected]@wr.railnet.gov.in, [protected]@jbl.railnet.gov.in, [protected]@rb.railnet.gov.in, [protected]@rb.railnet.gov.in, [protected]@rb.railnet.gov.in


Dear Anita Khanolkar & All Respectable staff,

My self saurabh samant son off kiranchandra .D.samant (Ajit samant Arnala).I am mumbai grahak panchayat member from last 7 to 8 year & my grahak panchayat Id 18508, sangh-lokseva [agashi].

I am traveling daily virar to dadar by valsad-Mumbai central (59024) train.
All virar passenger facing lost of problem because palghar, boisar &safale people starting abusing language, Using vulgar Language and fighting with us.I am suffering this problem from last 8 months.

And Today they have closed the door because of that we are not able to claim in train.. from virar so kindly take some action and also today they have fighting with us and from that one person name is Mr Rakesh He takes train from Boisar, And our bogi is starting from engine its 6th bogi.. requesting you to take some request by early.

Thanks & Regards,
Saurabh Samant,
+91- [protected],
[protected]@gmail.com