[Resolved]  Western Railway — wrong recovery of penalty

Address:Mumbai City, Maharashtra

My daughter was traveling on 13/12/2013 from Nalasopara to Dadar with bonafide return ticket purchased from Marinelines to Nalasopara at about 10 am on 12-12-13. One of your TC charged her penalty claiming that return ticket is not valid on following day & asked for Rs. 1000/- penalty. He also tried to threaten her that if she will not pay her penalty she will be sent behind bars for the period of one year. TC has issued voucher No. T 390689, bearing attestation/stamp of Grant Road, mentioning that she is caught without ticket from Andheri onwards. Ticket which my daughter was having was not neither was returned to her nor same is not mentioned on penalty Voucher. Kindly investigate in to the matter & do the needful to return wrongly recovered amount to us. Jayprakash J. Shah - [protected] 258 Narshi Natha Street, 3/50, Kagazwala Building, Masjid Bunder (West) Mumbai - 400 009
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

hello sir,

please see this to http://ekikrat.in/How-File-Complaints-Against-Railways
Hello Sir,

Passenger Complaint Cell
A Complaint Cell has been set - up in the Head quarters of R.P.F Central Railway, This cell is functioning 24X7. Passengers can lodge their complaints directly to this Cell on Telephone Nos.

Railway:[protected], P&T:[protected] or can send their e-mails to [protected]@gmail.com

If any Railway passenger notices any of the following activities in the Railway premises he/she may contact the nearest RPF Staff onduty / RPF Thana for immediate action.

Thanks,

Yashwant Naik

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Indian Railways
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    25%
    Complaints
    6269
    Pending
    0
    Resolved
    1580
    Indian Railways Phone
    +91 11 2338 1213
    Indian Railways Address
    Rail Bhawan, Raisina Road, DL, India, New Delhi, Delhi, India - 110001
    View all Indian Railways contact information