Wildcraft India Complaints & Reviews

Order No C[protected]
Dear Sir,
I had purchased a bag from Wildcraft portal. I didn't liked it so i requested for returns. Nobody came to collect the bag for over 15 days. Someone had to stay in house to give the bag and it was very annoying. After talking to customer care about the same, they said to ship the product and they will repay the product price & shipment cost. They have repaid the product price but they have not paid for the shipment cost. Over 20 days have passed and they are making false promises. Every time I phone them they ask for 2 more days to process the payment of shipment cost. They have cheated me.

Order cancelled without giving any reason or notification. Been waiting for last 5 days to see that it had been cancelled by Wildcraft.

Order ID: [protected]

Ordered Large Canopus Charcoal Hard Luggage. Received some wrong product. They are not ready to replace product. They are asking to return it and only after quality check they will refund. Till then my money is stuck and i require to buy a luggage urgently and cant buy. I am a student. I dont have active income. I require the luggage immediately to shift. They should arrange for a replacement item at the return pickup only and do all quality checks while taking the return. I have attached pictures of the grey hard trolley bag that i ordered and got the red soft trolley bag.

I have returned a product and its being the 5 th that still it is showing me out for pickup and when i asked them for my refund regarding my bagpack with order id- [protected] they are saying me to wait for more 2 days for the refund whenever i call the customer care..worst return service ever whenever i ask they ask me to wait for 2 days..my ticket no is 1410288..

I have ordered 12 Wildcraft Compact Laptop Backpack – Black bag(order number - #Ocb58bd) through wildcraft official website on 22.09.2022 and Paid Rs.7794.00 through SBI Netbanking.
1. I have received one bag on 26.09.2022.
2. Remaining 11 bags got cancelled by Wildcraft side on 24.09.2022 and not received.
3. Received refund for First bag amount Rs. 649.50 on 26.09.2022 and another two bags around Rs. 1298 on 03.10.2022
4. Till now I received 1 bag and refund for 3 bags worth Rs. 2598.
5. I have not received any refund for remaining 8 bags around Rs. 5196.
6. For the past nine months I have sent many mails and even talked with customer Executive regarding the above issue, but got same reply from them like “wait for 2-3 working days”. I waited for nine long months to get refund.
Please take necessary action

I am Shiva Kumar g i have problem please solve the Wildcraft bag warranty in 18 months, there is life that bag please replacement the bag.. 🙏

I had returned a product on[protected]. Today 37+ days have passed but the refund has not been done. I spoke to the customer service also, but they are just asking to wait.

I have brought a bag one week earlier but after 5 days I have seen a cervice on my bag
I have 5 years of warranty of my bag

I brought it from India but now I am leaving country .my country is Bangladesh can u please let know what should I do in Bangladesh
About warranty suggest me please

I have ordered one pouch online on 29th march. But now it showing that the order got cancelled . I didn't do it. However i ordered online.. The order id is [protected]... When i wrote mail regarding this, they issued one ticket number on april 8.my ticket number is 1379504.Several times called to their customer care. Even now i called they are telling me to wait.. I never get such a bad experience from any online shops. Customer care executives are disconnecting the phone while i share my problem.. Very bad.

Dear Wildcraft Customer Service,

I am writing to inform you that I recently purchased two products from your brand, the Innovati jacket, and the Rain Pro jacket, and unfortunately, both products I received were defective. I purchased the products on 25/3/23, and I noticed the defects the very next morning after I received them.

The Innovati jacket has a small hole in the right arm where you can see the material is also shady and the fur was coming out, and the Rain Pro jacket has orange stain marks on the cap. Due to these defects, I have been unable to use the products as intended.

I contacted the store in New Delhi the very next day when I noticed the defects, but they were not able to provide a solution to my issue or simply put the blame on me. I then returned the products to the Jodhpur store on 2 April when I returned from my trip. However, I have not yet received a satisfactory resolution to this matter.

As a renowned brand, I trust that Wildcraft takes customer satisfaction seriously and will work with me to find a satisfactory solution. I would appreciate it if you could assist me in resolving this matter. Please let me know what options are available to me to resolve this issue.

I have attached a copy of my purchase receipt and jacket images and chats with the Delhi store the very next day for your reference. Also, I am sharing the contact information of the person with whom I communicated:-
1] Delhi [protected]
2] Jodhpur [protected]

I would appreciate any assistance you can provide.

Thank you for your time and assistance.

Sincerely,

Sourabh Salecha

I have ordered one pounch through wildcraft site but automatically that order got cancelled. I paid 299 Rs also. They haven't informed anything about the cancellation also they didn't refund my money. I contacted customer care several times, still they are telling me to wait.this is ridiculous.. There is no provision to contact their customer care people in their app.

Dear Team,

I had taken bag from the bandra Wildcraft outlet and just within a month's time the bag got spoilt, i went back to show the same at the store. I was told the spoilt part will be repaired. After 10 days i got back the bag with stitches put in the spoilt torn area. Now that repaired part looks so ugly that it doesn't even look like a new bag. It looks like a old bag.

I didn't expect this kind of service from brand name like wild craft, is this what you provide in the name of guarantee and warranty?

I wrote on their Circle email id which says to visit the Store as they resolve only online purchase query

Thanks and regards

How can we know it's a brand before can buy because several fake bags are on the flipkart i can buy awildcraft bag and the the zippers have doesn't have logo of W symbol so I decided it's fake one so please give me the good brands i can buy daredevil bag worth of 1400

Dear Sir,
I purchased Wildcraft Volga Running Shoes For Men via Flipcart
Color: Multicolor
Size: 9
Seller: RetailNet

within few month shoes got crack and quality looks not good, pls replace the shoes as per per wildcraft policy.
Regards
Pardeep Kumar Saini
[protected]

Mene 31 tarik ko order cancel kiya tha mere ko mera refund nhi mila jai abhi tak 24 din hogye hai or coustmer care bolrha hai roj ki aap 24 hour wait karo
ek no ki ghatiya company hai paise lekar beth gayi mere

No one can answer about warranty of my bag even o have all bills warranty card warranty is for 12 month and my bad is only 1 month old very bad quality bag

It my 6th bag of Wildcraft but this time I really received very bad quality bag in one month bag zip was broken and main handle is loose by handling bag it all happened in one month only and now from Wildcraft no one can respond and give satisfactory answers to me very bad experience shame on you Wildcraft

Hi,
I ordered one duffle bag from wildcraft and i got it on 5 th jan-2023
I wasnt happy with the size/quality. So that day itself i called the customer care, they asked me to wait for 24 hrs.
I called again and as per their i/p sent a mail about the return also.
After that i m not getting any proper response from them. Whenever i call them, they are asking me to wait for 2 days .
Sent multiple mails also no help there too

Hi Team,

My family is permanent customer of your organization and this September I bought a hypawarm puffer jacket from your Patna Store. I noticed that the piece is damaged near the underarms and I have used it for 3 times. It is completely worn out at some places.

Kindly look into it as I am your valuable customer from last 6 years.

My request I'd is - 1303982 and I am still waiting for response from Wildcraft side.

Hi,
My name is Ayush, I purchased 3 products from wildcraft with product id- OF80CA2, ticket -1263589, got under size and bad quality products, when I complain about the same with the customer care they simply deny for return and exchange because I am new to their app and used a coupon NEW10 which they are offering for their new customer. So it doesn't mean that i[censored] r providing someone a coupon for discount then you deliver them a bad and low quality products and then deny for even exchange and return. The experience was so bad with wildcraft. I also mailed them with the concern and attached the pictures of the recieved item. But after three days getting no reply on email. This is a kind of a fraud that the company is doing of dumping bad quality and used products to the customer. Please resolve this matter.