Wildcraft India Complaints & Reviews

I bought trekking shoes from Wildcraft outlet Trivandrum today evening for my husband (Hypagrip RuNX TR Hugo Trekking And Hiking Shoes - Black).
I asked the salesman about the water proof because we are going to Himachal Pradesh he said yes and we picked our shoes. Later we realised that the shoes aren't water proof its only dust proof. The shoe cost around 4000 rupees and our date of trip is 15th. Is it possible to return the shoes.

Wildcraft India customer support has been notified about the posted complaint.

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Wildcraft India Customer Care

from Bengaluru, Karnataka

Feb 12, 2022

Verified Support

Dear Customer,

Greetings from Wildcraft!

Please accept our sincere apologies for the inconvenience caused.

We request you to kindly send us with the below mentioned details,

Customer Name
Contact Details :
Product Details :
Invoice copy :
Images of defect product :

We appreciate your cooperation.

If you have more questions, please email us back anytime.

Regards,
Customer Support Team

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I have ordered a tshirt on 21st dec. I have not received it yet, but it shows as delivered. I have raised this concern to customer support. But it's been more than a month and I have not received any proper response
ORDER NO 038C74B

Wildcraft India customer support has been notified about the posted complaint.

Jan 30, 2022

Updated by Vidyadaran I have ordered a tshirt on 21st dec. I have not received it yet, but it shows as delivered. I have raised this concern to customer support. But it's been more than a month and I have not received any proper response

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Wildcraft India Customer Care

from Bengaluru, Karnataka

Feb 3, 2022

Verified Support

Dear Customer,

Greetings from Customer Support!

We would like to inform you that the issue has been escalated with our team.

We shall get this issue sorted within 2-3 working days.

We appreciate your cooperation.

If you have more questions, please email us back anytime.

Regards,
Customer Support Team

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Bag not accepted for service at Royal Meenakshi Mall, Bannerghatta Road, Bangalore. Reason quoted as saying that a worn out outer bag material along side the zip kind of repairs may not be possible

I am a fan of Wildcraft bags. Request the company to service all kinds of issues.

Attached is proof of purchase and also bag issue photo.

My contact details are pramod.[protected]@gmail.com, phone [protected]

+3 photos

Feb 20, 2022

Complaint marked as Resolved

Wildcraft India customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2022

Wildcraft India Customer Care's response Dear Customer,

Greetings from Wildcraft!

Please do share us the more images of the product, so we can escalate the issue.

We appreciate your cooperation.

If you have more questions, please email us back anytime.

Regards,
Customer Support Team

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Address: Police chauki orderly bazar ps cantt Varanasi

I have purchased a new jacket 19/12/2021
I have found The stitching of the jacket is torn in many places.

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Wildcraft India Customer Care

from Bengaluru, Karnataka

Jan 12, 2022

Verified Support

Dear Customer,

Greetings from Wildcraft!

Please accept our sincere apologies for the inconvenience caused.

We request you to kindly help us with the below mentioned details,

Customer Name
Contact Details :
Product Details :
Invoice copy :
Images of defect product :

We appreciate your cooperation.

If you have more questions, please email us back anytime.

Regards,
Customer Support Team

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Address: dumas road

Dear Sir/Ma'am, My order number o39e0b6.
I purchased Mask from your mobile application Wildcraft, on the date of 5 th December, 2021. And expected delivery date is 9th December, 2021. For this product purchase I did online payment and it is debited from my account. Here I share a screenshot of everything below. But still i did not receive any product yet and still not get my refund back. many times I raise complaints in your customer care.

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Wildcraft India Customer Care

from Bengaluru, Karnataka

Dec 22, 2021

Verified Support

Dear Customer,

Greetings from Customer Support!

We understand you are waiting for the order & we apologize for the delay.

The order is still in the process of shipping.

We have escalated the issue with the concerned team and we are working on it.

We request you to kindly wait for 2-3 working days to have the issue sorted.

We appreciate your cooperation.

If you have more questions, please email us back anytime.

Regards,
Customer Support Team

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Address: 359, 5th cross, chowedshwari layout

The color of the Laptop bag getting faded from down side and its covering every side of the bag. Clearly we can see one part is dark which is its original color and second part color getting faded....

+2 photos

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Hey
I ordered a product which I claimed to return on very next day which is 30Nov 2021 but today is 15Dec2021 and no measure has been taken infact I regularly called on customer support they always be like (ma'am bs 2 business days Mai ho jayega) but nothing has happened.. Please work with your service criteria this is more than enough. I am really disappointed from your service.

Order ID is registered under [protected] and piyusha.[protected]@gmail.com is my mail I'd.
Please help with this.

Jan 23, 2022

Complaint marked as Resolved

Wildcraft India customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2021

Wildcraft India Customer Care's response Dear Customer,

Greetings from Customer Support!

We understand you are waiting for the order & we apologize for the delay.

We have escalated the issue with the concerned team and we are working on it.

We request you to kindly wait for 2-3 working days to have the issue sorted.

We appreciate your cooperation.

If you have more questions, please email us back anytime.

Regards,
Customer Support Team

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Address: Wildcraft India Pvt Ltd, westend mall, Aundh, Pune

Bought a jacket last month worth Rs.6000 and it got wet in rain and now not usable.

At the time of purchase seller told me if anything happens the jacket is under warranty for one year and they gonna replace it. I trusted them and bought it without worrying.

But now Wildcraft denying the replacement or refund and behaving rude. I have taken this issue to social media as well. Even after complaining to the company haven't got any resolution. I have posted google review as well and not surprised to see there are many other customers have been cheated by the store.

Requesting you to please take immediate action. Thank you

+3 photos

Wildcraft India customer support has been notified about the posted complaint.

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Wildcraft India Customer Care

from Bengaluru, Karnataka

Dec 16, 2021

Verified Support

Dear Customer,

Greetings from Customer Support!

We request you to kindly help us with the invoice copy and store detail, so we can check and assist you.

We appreciate your cooperation.

If you have more questions, please email us back anytime.

Regards,
Customer Support Team

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Address: Atul Krishna house near Gupta Vrindavan ground floor

I ordered 3 iteams from this company one came damaged and another in a wrong colour. It's now been 20days and they still can't solve it. Every day I call in and they say please give us more time. It's so sad that their customers sevice is really bad and they are very useless. Will never buy again from Wildcraft and there is no way I would recomend this shop to others.

Jan 3, 2022

Complaint marked as Resolved

Wildcraft India customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2021

Wildcraft India Customer Care's response Dear Customer,

Greetings from Customer Support!

Please help us with the order id and images, so we can assist you.

We appreciate your cooperation.

If you have more questions, please email us back anytime.

Regards,
Customer Support Team

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I have returned/self shipped the product to company warehouse on 10th November 2021 as the product quality was not good. Today is 25th November 2021 still I'm not getting my refund bag.
I have already shared the Proof of delivery to wildcraft India.

Wildcraft India customer support has been notified about the posted complaint.

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Wildcraft India Customer Care

from Bengaluru, Karnataka

Nov 26, 2021

Verified Support

Dear Customer,

Greetings from WIldcraft Support!

Please help us with the order id, so we can check and get back to you.

We appreciate your cooperation.

If you have more questions, please email us back anytime.

Regards,
Customer Support Team

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Parth Patel PP's [Complaint's author] reply, Nov 28, 2021

Order Id: O5ed2da

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Hi Team,

I have purchased a (Volga NX Hiking & Trekking Shoes For Men (Black)) Shoes in Flipkart its not even 2 month and hardly i used 10 times for office use only, was planning for trekking next month but today i noticed that in my shoes there is an issue with the stitches, Attached a invoice and a pick of my shoe for your reference.

I need a replacement since if there are any other issue i understand this will not solve by repairing or re-stitching it.

If you are replacing my left shoes alone also i will be fine.

Email ID : mohanraj.[protected]@gmail.com
Mobile : [protected]

Regards
Mohan

+2 photos

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Wildcraft India Customer Care

from Bengaluru, Karnataka

Nov 26, 2021

Verified Support

Dear Customer,

Greetings from Wildcraft!

We request you to visit the nearest authorized wildcraft store along with the Invoice Copy / Warranty Card and submit a clean and dusted product for inspection.

Allow us 10 Working days post submission.

The Respective store team will update you on the status towards your product submitted.

In case there is no nearby authorized Wildcraft store then you will have to ship the product to Bangalore Service Center and share the Docket details with us at [protected]@wildcraft.com via email so that we can take it forward.

We appreciate your cooperation.

If you have more questions, please email us back anytime.

Regards,
Customer Support Team

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Address: Wildcarft store Viviana mall gb road thane

I have purchased online rain suit in month of may of last week.but aftr use of 3to 4 days in rain i realized its leaking from jacket and pant. I mail to wildcraft for replacement.
Wildcraft revert that take replacement from any near by store i visited Wildcraft Viviyana thane store for replacement and receive replacement but replacement suit was also leak again i mail to wildcraft for replacement they said that handover product to near by store for replacement but i haven't received aby feeadback nor replacement. Cuatomer care divert to store and store not showing any responce. I have complaint no. And ticjet no. [protected].kinsly help to resolve

+1 photos

Nov 19, 2021

Complaint marked as Resolved

Wildcraft India customer support has been notified about the posted complaint.

Oct 18, 2021

Updated by Prakash240389 I haven't received any feedback from wildcraft store nor refund of product

Verified Support

Oct 19, 2021

Wildcraft India Customer Care's response Dear Customer,

Greetings from Customer Support!

We request you to kindly wait, we shall check with our concerned team and revert back to you.

We appreciate your cooperation.

If you have more questions, please email us back anytime.

Regards,
Customer Support Team

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Address: Odupath, kottemuri, thrikunnapuzha

I bought a rain coat from wildcraft . I used only 1 week properly after 1 week it get leaking. And i try to return the product but there is no option to return . But it offer 12 month warranty.

Wildcraft India customer support has been notified about the posted complaint.

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Wildcraft India Customer Care

from Bengaluru, Karnataka

Oct 17, 2021

Verified Support

Dear Customer,

Greetings from Customer Support!

We request you to kindly help us with the images of the product along with the invoice copy, so we can able to assist you.

We appreciate your cooperation.

If you have more questions, please email us back anytime.

Regards,
Customer Support Team

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Address: Ajabpur khurd Dehradun

Mene abi 10 months phele hi ek bag kharida tha shop sai wildcraft company ka or usme mujhe shop wale nai 5 year warranty di thi or bola bag khi sai bi damage hua agar 1 year k andar to new bag dega or wo bag 10 months mai hi damage ho gya or shop wla bolra hai ki bag chod do company wale ko bula k dikhya jyga kya apki company esa krti h apne customer k sath

+1 photos

Wildcraft India customer support has been notified about the posted complaint.

Oct 11, 2021

Updated by piyush kumar pihu My warranty card

Oct 14, 2021

Updated by piyush kumar pihu Sir meri complaint ka koi solution nhi hua h abi tak mene warranty card ki pic bi bheji h apko

Oct 25, 2021

Updated by piyush kumar pihu I think sir u r ignore my complaint plese do something

Oct 28, 2021

Updated by piyush kumar pihu Not satisfied abi tak koi solution nhi hua h bs ye bol dete h distributor ko bhej denge vo dekhega kya Krna h

Nov 19, 2021

Updated by piyush kumar pihu Service is bad meri complaint pr koi action nhi liya or ek month k baad bag wapas de diya ye bolke ki company testing k liye bheja tha unhone repair krke dene k liye bola h or repair bi ese ghatiya tarike sai kra h ki vo lg nhi rha h ki wildcraft company ka bag ho

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Wildcraft India Customer Care

from Bengaluru, Karnataka

Oct 11, 2021

Verified Support

Dear Customer,

Greetings from Customer Support!

Please help us with the invoice copy / warranty card of the product, so we can assist you further.

We appreciate your cooperation.

If you have more questions, please email us back anytime.

Regards,
Customer Support Team

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piyush kumar pihu's [Complaint's author] reply, Oct 11, 2021

Ok

piyush kumar pihu's [Complaint's author] reply, Oct 25, 2021

Sir bhot din ho gye h mene warranty card bi upload kr diya h par abi tk kuch response nhi mila h mujhe

P

piyush kumar pihu

Nov 12, 2021

Service is very bad no response and no action my complain I m not suggest anyone buy this company product

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Address: C-3/18 Rana Pratap Bagh,Delhi-110007

Bag is tear from inside and photo is given below. So please it.

+1 photos

Oct 29, 2021

Complaint marked as Resolved

Wildcraft India customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2021

Wildcraft India Customer Care's response Dear Customer,

Greetings from Customer Support!

Please help us with the invoice copy and more images of product, so we can assist you.

We appreciate your cooperation.

If you have more questions, please email us back anytime.

Regards,
Customer Support Team

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Bought below bag from one of the dealers in Nagpur ( Ashutosh) who sold the below bag to me saying it is "cabin bag". Please stop selling this bag as it is way too big( 1.5cm in length, 2cm in width) for hand carry. I already had to pay 8k( twice the cost of your bag within 2 days of buying the bag) in excess luggage as your bag doesn't confirm to any cabin bag dimensions.
A company as big as wildcraft not adhering to industry standards is shocking and customer ends up in misery at the airport.
I probably have to throw the bag away requesting you to do better by others.

https://wildcraft.com/wildcraft-unisex-polaris-soft---travel-bag---cabin-size-UL...⇄

Wildcraft India customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2021

Wildcraft India Customer Care's response Dear Customer,

Greetings from Customer Support!

We always endeavor to achieve highest standards of service and to do this we learn from every incident where we falter to provide this standard.

We want to assure you that we have taken measures to tighten our processes further by sharing feedback with our team.

For any further assistance, please write back to us.

Regards,
Customer Support team!

Sep 25, 2021

Updated by gourisid123 Okay. Glad to hear that your have given the feedback. But what about the loss I suffered ?
I have also written to wildcraft customer care and they have assured me a response within 2 days. I expect compensation for the loss I suffered as well as it is not my fault.

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Order# O11DDB6
I bought wildcraft jacket from their mobile app. But after receiving i found it to be of incorrect size and checked with customer service for exchange but they said I can’t exchange products which had discounts.
This is really unfair. They mentioned that returns are not applicable for exchanged product but i can exchange.Please see attached image.
If i get wrong size then i should be able to get right size thats i think basic right of customer irrespective of the product is discounted or not.

+1 photos

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Wildcraft India Customer Care

from Bengaluru, Karnataka

Sep 17, 2021

Verified Support

Dear Customer,

Greetings from Wildcraft!

We would like to inform you that the discounted products are comes under non-return/exchange category.

Please refer the below link,

https://wildcraft.com/customercare#RETURNS_AND_EXCHANGES

We appreciate your cooperation.

If you have more questions, please email us back anytime.

Regards,
Customer Support Team

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Gd11's [Complaint's author] reply, Sep 25, 2021

If i get wrong size then i should be able to get right size thats i think basic right of customer irrespective of the product is discounted or not

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Address: Elpro city square Mall Chinchwad.

We were ask to pay and book the shoes as it was supposed to be delivered from Nagpur. I was always told that the product will be given in 2 days, but I am waiting since 1 week, I haven't received it. I am frustrated not at all Happy with the service. The product should have been handled at the estimate time, this is not a good customer service.
Bill No: PNQA008821I00137
Date:[protected]
User: w091870

Oct 10, 2021

Complaint marked as Resolved

Wildcraft India customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2021

Wildcraft India Customer Care's response Dear Customer, We're sorry for the inconvenience caused to you. Please help us with the service request number or the service receipt you have received so that we will have this checked with the team and get this sorted. Thanks, Team Wildcraft.

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I wish to raise a complaint regarding wrong order delivered To me . I have been received a local 3rd class shirt of rupees 999 my jacket cost was 1799 I request you to please solve my problem

+1 photos

Aug 31, 2021

Complaint marked as Resolved

Wildcraft India customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2021

Wildcraft India Customer Care's response Dear Customer,

Greetings from Customer Support!

We request you to kindly help us with the order id, so we can able to assist you.

We appreciate your cooperation.

If you have more questions, please email us back anytime.

Regards,

Customer Support Team

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I wish to raise a complaint regarding wrong order delivered to me I have been received a netplay shirt rather than receiving a rain jacket order number Of5f261...

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Wildcraft India Complaints & Reviews

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Wildcraft India reviews & complaints page 4

I'm complaining about the shoe I bought today evening

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Order not received

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Bag not accepted for service

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The stitching of the jacket is torn in many places.

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Fraud occured

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Laptop bag color fading issue

Pickup not done - more than 10 days passed

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Hooded Down Jkt Blupech1 XXL Wildcraft

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Luggage and t-shirt

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Wiki 8 chips bag

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Required replacement, stitches in my new shoes have gone. /Volga NX Hiking & Trekking Shoes For Men (Black)

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Rain suit

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Leaking Rain coat

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Regarding bag damage in warranty period

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Product/Subject I'm coimplaining about is bag

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Cabin bag too big

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Wildcraft not exchanging discounted product

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Shoes not received, since 1 week. The bill had been already paid.

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Wrong product delivered to me

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Wrong product delivered

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