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Wildcraft India Complaints & Reviews

wildcraft.in
2.1
Updated: Apr 9, 2025
Complaints 179
Resolved
67
Unresolved
112
Good! Wildcraft India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Wildcraft India step up their efforts to fully resolve all complaints 👍
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M
motobanker
Feb 21, 2022
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Dear Sir/Madam,
I have complained(#650946) regarding the leakage in the pant. And i have sent the pant 6 months before to their service centre on 2nd sept 2021. They said they will solve the issue in 10 working days after repeated mails they have been telling that the issue is forwarded, concerned team is working on it. Till now issue is not solved nor the product is returned. I have paid 1995rs for the product and not able to use it coz of their fault in the product and now its been 6 months i sent the product. i have raised complaint through National Consumer Helpline. Even from there i got the same reply. I’m worried tat they have damaged my product. They have my original invoice as well. I want my refund for the product. Very worst customer service.
Kindly solve the issue at the earliest and help me to get my refund.
Wildcraft India customer support has been notified about the posted complaint.
Verified Support
Mar 01, 2022
Wildcraft India Customer Care's response Dear Customer,

Greetings from Customer Support!

We would like to inform you that our team is working on it and we shall get back to you shortly with an update.

We appreciate your cooperation.

If you have more questions, please email us back anytime.

Regards,
Customer Support Team
Mar 01, 2022
Updated by motobanker This is the only thing I’m hearing from your team. Which is of no use.
Mar 04, 2022
Updated by motobanker How long do they need to solve the complaint
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    Y
    Yashit
    from Shimla, Himachal Pradesh
    Feb 20, 2022
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    Sir, i bought the shoes 9th of feb 2022 Online, but it torn with in week both the shoes in same point
    Wildcraft India customer support has been notified about the posted complaint.
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      A
      AKHILA SATHEESH
      Feb 10, 2022
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      I bought trekking shoes from Wildcraft outlet Trivandrum today evening for my husband (Hypagrip RuNX TR Hugo Trekking And Hiking Shoes - Black).
      I asked the salesman about the water proof because we are going to Himachal Pradesh he said yes and we picked our shoes. Later we realised that the shoes aren't water proof its only dust proof. The shoe cost around 4000 rupees and our date of trip is 15th. Is it possible to return the shoes.
      Wildcraft India customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      Greetings from Wildcraft!

      Please accept our sincere apologies for the inconvenience caused.

      ​We request you to kindly send us with the below mentioned details,

      Customer Name
      Contact Details :
      Product Details :
      Invoice copy :
      Images of defect product : ​

      We appreciate your cooperation.

      If you have more questions, please email us back anytime.

      Regards,
      Customer Support Team
      Reply
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        V
        Vidyadaran
        from Chennai, Tamil Nadu
        Jan 30, 2022
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        I have ordered a tshirt on 21st dec. I have not received it yet, but it shows as delivered. I have raised this concern to customer support. But it's been more than a month and I have not received any proper response
        ORDER NO 038C74B
        Wildcraft India customer support has been notified about the posted complaint.
        Jan 30, 2022
        Updated by Vidyadaran         I have ordered a tshirt on 21st dec. I have not received it yet, but it shows as delivered. I have raised this concern to customer support. But it's been more than a month and I have not received any proper response
        View replies
        Dear Customer,

        Greetings from Customer Support!

        We would like to inform you that the issue has been escalated with our team.

        We shall get this issue sorted within 2-3 working days.

        We appreciate your cooperation.

        If you have more questions, please email us back anytime.

        Regards,
        Customer Support Team
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          P
          Pramod Mullangi
          from Chennai, Tamil Nadu
          Jan 19, 2022
          Resolved
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          Resolved

          Bag not accepted for service at Royal Meenakshi Mall, Bannerghatta Road, Bangalore. Reason quoted as saying that a worn out outer bag material along side the zip kind of repairs may not be possible

          I am a fan of Wildcraft bags. Request the company to service all kinds of issues.

          Attached is proof of purchase and also bag issue photo.

          My contact details are pramod.[protected]@gmail.com, phone [protected]
          Feb 20, 2022
          Complaint marked as Resolved 
          Wildcraft India customer support has been notified about the posted complaint.
          Verified Support
          Jan 20, 2022
          Wildcraft India Customer Care's response           Dear Customer,

          Greetings from Wildcraft!

          Please do share us the more images of the product, so we can escalate the issue.

          We appreciate your cooperation.

          If you have more questions, please email us back anytime.

          Regards,
          Customer Support Team
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            A
            ajaytinku12345
            from Varanasi, Uttar Pradesh
            Jan 10, 2022
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            Address: Police chauki orderly bazar ps cantt Varanasi

            I have purchased a new jacket 19/12/2021
            I have found The stitching of the jacket is torn in many places.
            Wildcraft India customer support has been notified about the posted complaint.
            View replies
            Dear Customer,

            Greetings from Wildcraft!

            Please accept our sincere apologies for the inconvenience caused.

            ​We request you to kindly help us with the below mentioned details,

            Customer Name
            Contact Details :
            Product Details :
            Invoice copy :
            Images of defect product : ​

            We appreciate your cooperation.

            If you have more questions, please email us back anytime.

            Regards,
            Customer Support Team
            Reply
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              P
              priya kahar
              Dec 21, 2021
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              Address: dumas road

              Dear Sir/Ma'am, My order number o39e0b6.
              I purchased Mask from your mobile application Wildcraft, on the date of 5 th December, 2021. And expected delivery date is 9th December, 2021. For this product purchase I did online payment and it is debited from my account. Here I share a screenshot of everything below. But still i did not receive any product yet and still not get my refund back. many times I raise complaints in your customer care.
              Wildcraft India customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              Greetings from Customer Support!

              We understand you are waiting for the order & we apologize for the delay.

              The order is still in the process of shipping.

              We have escalated the issue with the concerned team and we are working on it.

              We request you to kindly wait for 2-3 working days to have the issue sorted.

              We appreciate your cooperation.

              If you have more questions, please email us back anytime.

              Regards,
              Customer Support Team
              Reply
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                K
                kannusree
                Dec 20, 2021
                Resolved
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                Resolved

                Laptop bag color fading issue

                Address: 359, 5th cross, chowedshwari layout

                The color of the Laptop bag getting faded from down side and its covering every side of the bag. Clearly we can see one part is dark which is its original color and second part color getting faded....
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                P
                Piyusha Raj
                Dec 15, 2021
                Resolved
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                Resolved

                Hey
                I ordered a product which I claimed to return on very next day which is 30Nov 2021 but today is 15Dec2021 and no measure has been taken infact I regularly called on customer support they always be like (ma'am bs 2 business days Mai ho jayega) but nothing has happened.. Please work with your service criteria this is more than enough. I am really disappointed from your service.

                Order ID is registered under [protected] and piyusha.[protected]@gmail.com is my mail I'd.
                Please help with this.
                Jan 23, 2022
                Complaint marked as Resolved 
                Wildcraft India customer support has been notified about the posted complaint.
                Verified Support
                Dec 23, 2021
                Wildcraft India Customer Care's response                 Dear Customer,

                Greetings from Customer Support!

                We understand you are waiting for the order & we apologize for the delay.

                We have escalated the issue with the concerned team and we are working on it.

                We request you to kindly wait for 2-3 working days to have the issue sorted.

                We appreciate your cooperation.

                If you have more questions, please email us back anytime.

                Regards,
                Customer Support Team
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                  B
                  bini2501
                  Dec 15, 2021
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                  Address: Wildcraft India Pvt Ltd, westend mall, Aundh, Pune

                  Bought a jacket last month worth Rs.6000 and it got wet in rain and now not usable.

                  At the time of purchase seller told me if anything happens the jacket is under warranty for one year and they gonna replace it. I trusted them and bought it without worrying.

                  But now Wildcraft denying the replacement or refund and behaving rude. I have taken this issue to social media as well. Even after complaining to the company haven't got any resolution. I have posted google review as well and not surprised to see there are many other customers have been cheated by the store.

                  Requesting you to please take immediate action. Thank you
                  Wildcraft India customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  Greetings from Customer Support!

                  We request you to kindly help us with the invoice copy and store detail, so we can check and assist you.

                  We appreciate your cooperation.

                  If you have more questions, please email us back anytime.

                  Regards,
                  Customer Support Team
                  Reply
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                    M
                    Monika Mohini Pučinskaitė
                    from Navadwīp, West Bengal
                    Dec 2, 2021
                    Resolved
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                    Resolved

                    Address: Atul Krishna house near Gupta Vrindavan ground floor

                    I ordered 3 iteams from this company one came damaged and another in a wrong colour. It's now been 20days and they still can't solve it. Every day I call in and they say please give us more time. It's so sad that their customers sevice is really bad and they are very useless. Will never buy again from Wildcraft and there is no way I would recomend this shop to others.
                    Jan 3, 2022
                    Complaint marked as Resolved 
                    Wildcraft India customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 03, 2021
                    Wildcraft India Customer Care's response                     Dear Customer,

                    Greetings from Customer Support!

                    Please help us with the order id and images, so we can assist you.

                    We appreciate your cooperation.

                    If you have more questions, please email us back anytime.

                    Regards,
                    Customer Support Team
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                      P
                      Parth Patel PP
                      from Patan, Gujarat, Madhya Pradesh
                      Nov 25, 2021
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                      I have returned/self shipped the product to company warehouse on 10th November 2021 as the product quality was not good. Today is 25th November 2021 still I'm not getting my refund bag.
                      I have already shared the Proof of delivery to wildcraft India.
                      Wildcraft India customer support has been notified about the posted complaint.
                      View replies
                      Dear Customer,

                      Greetings from WIldcraft Support!

                      Please help us with the order id, so we can check and get back to you.

                      We appreciate your cooperation.

                      If you have more questions, please email us back anytime.

                      Regards,
                      Customer Support Team
                      Reply
                      Parth Patel PP's [Complaint's author] reply, Nov 28, 2021
                      Order Id: O5ed2da
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                        M
                        Mohan_raj_m_s
                        Nov 24, 2021
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                        Hi Team,

                        I have purchased a (Volga NX Hiking & Trekking Shoes For Men (Black)) Shoes in Flipkart its not even 2 month and hardly i used 10 times for office use only, was planning for trekking next month but today i noticed that in my shoes there is an issue with the stitches, Attached a invoice and a pick of my shoe for your reference.

                        I need a replacement since if there are any other issue i understand this will not solve by repairing or re-stitching it.

                        If you are replacing my left shoes alone also i will be fine.

                        Email ID : mohanraj.[protected]@gmail.com
                        Mobile : [protected]

                        Regards
                        Mohan
                        Wildcraft India customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        Greetings from Wildcraft!

                        We request you to visit the nearest authorized wildcraft store along with the Invoice Copy / Warranty Card and submit a clean and dusted product for inspection.

                        Allow us 10 Working days post submission.

                        The Respective store team will update you on the status towards your product submitted.

                        In case there is no nearby authorized Wildcraft store then you will have to ship the product to Bangalore Service Center and share the Docket details with us at [protected]@wildcraft.com via email so that we can take it forward.

                        We appreciate your cooperation.

                        If you have more questions, please email us back anytime.

                        Regards,
                        Customer Support Team
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                          P
                          Prakash240389
                          from Thane, Maharashtra
                          Oct 18, 2021
                          Resolved
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                          Resolved

                          Address: Wildcarft store Viviana mall gb road thane

                          I have purchased online rain suit in month of may of last week.but aftr use of 3to 4 days in rain i realized its leaking from jacket and pant. I mail to wildcraft for replacement.
                          Wildcraft revert that take replacement from any near by store i visited Wildcraft Viviyana thane store for replacement and receive replacement but replacement suit was also leak again i mail to wildcraft for replacement they said that handover product to near by store for replacement but i haven't received aby feeadback nor replacement. Cuatomer care divert to store and store not showing any responce. I have complaint no. And ticjet no. [protected].kinsly help to resolve
                          Nov 19, 2021
                          Complaint marked as Resolved 
                          Wildcraft India customer support has been notified about the posted complaint.
                          Oct 18, 2021
                          Updated by Prakash240389                           I haven't received any feedback from wildcraft store nor refund of product
                          Verified Support
                          Oct 19, 2021
                          Wildcraft India Customer Care's response                           Dear Customer,

                          Greetings from Customer Support!

                          We request you to kindly wait, we shall check with our concerned team and revert back to you.

                          We appreciate your cooperation.

                          If you have more questions, please email us back anytime.

                          Regards,
                          Customer Support Team
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                            M
                            Maheen Noushad
                            Oct 15, 2021
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                            Address: Odupath, kottemuri, thrikunnapuzha

                            I bought a rain coat from wildcraft . I used only 1 week properly after 1 week it get leaking. And i try to return the product but there is no option to return . But it offer 12 month warranty.
                            Wildcraft India customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            Greetings from Customer Support!

                            We request you to kindly help us with the images of the product along with the invoice copy, so we can able to assist you.

                            We appreciate your cooperation.

                            If you have more questions, please email us back anytime.

                            Regards,
                            Customer Support Team
                            Reply
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                              P
                              piyush kumar pihu
                              Oct 8, 2021
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                              Address: Ajabpur khurd Dehradun

                              Mene abi 10 months phele hi ek bag kharida tha shop sai wildcraft company ka or usme mujhe shop wale nai 5 year warranty di thi or bola bag khi sai bi damage hua agar 1 year k andar to new bag dega or wo bag 10 months mai hi damage ho gya or shop wla bolra hai ki bag chod do company wale ko bula k dikhya jyga kya apki company esa krti h apne customer k sath
                              Wildcraft India customer support has been notified about the posted complaint.
                              Oct 11, 2021
                              Updated by piyush kumar pihu                               My warranty card

                              Oct 14, 2021
                              Updated by piyush kumar pihu                               Sir meri complaint ka koi solution nhi hua h abi tak mene warranty card ki pic bi bheji h apko
                              Oct 25, 2021
                              Updated by piyush kumar pihu                               I think sir u r ignore my complaint plese do something
                              Oct 28, 2021
                              Updated by piyush kumar pihu                               Not satisfied abi tak koi solution nhi hua h bs ye bol dete h distributor ko bhej denge vo dekhega kya Krna h
                              Nov 19, 2021
                              Updated by piyush kumar pihu                               Service is bad meri complaint pr koi action nhi liya or ek month k baad bag wapas de diya ye bolke ki company testing k liye bheja tha unhone repair krke dene k liye bola h or repair bi ese ghatiya tarike sai kra h ki vo lg nhi rha h ki wildcraft company ka bag ho
                              View replies
                              Dear Customer,

                              Greetings from Customer Support!

                              Please help us with the invoice copy / warranty card of the product, so we can assist you further.

                              We appreciate your cooperation.

                              If you have more questions, please email us back anytime.

                              Regards,
                              Customer Support Team
                              Reply
                              piyush kumar pihu's [Complaint's author] reply, Oct 11, 2021
                              Ok
                              piyush kumar pihu's [Complaint's author] reply, Oct 25, 2021
                              Sir bhot din ho gye h mene warranty card bi upload kr diya h par abi tk kuch response nhi mila h mujhe
                              Service is very bad no response and no action my complain I m not suggest anyone buy this company product
                              Reply
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                                A
                                Anish@2007
                                from Delhi, Delhi
                                Sep 24, 2021
                                Resolved
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                                Resolved

                                Address: C-3/18 Rana Pratap Bagh,Delhi-110007

                                Bag is tear from inside and photo is given below. So please it.
                                Oct 29, 2021
                                Complaint marked as Resolved 
                                Wildcraft India customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 28, 2021
                                Wildcraft India Customer Care's response                                 Dear Customer,

                                Greetings from Customer Support!

                                Please help us with the invoice copy and more images of product, so we can assist you.

                                We appreciate your cooperation.

                                If you have more questions, please email us back anytime.

                                Regards,
                                Customer Support Team
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                                  G
                                  gourisid123
                                  Sep 24, 2021
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                                  Bought below bag from one of the dealers in Nagpur ( Ashutosh) who sold the below bag to me saying it is "cabin bag". Please stop selling this bag as it is way too big( 1.5cm in length, 2cm in width) for hand carry. I already had to pay 8k( twice the cost of your bag within 2 days of buying the bag) in excess luggage as your bag doesn't confirm to any cabin bag dimensions.
                                  A company as big as wildcraft not adhering to industry standards is shocking and customer ends up in misery at the airport.
                                  I probably have to throw the bag away requesting you to do better by others.

                                  https://wildcraft.com/wildcraft-unisex-polaris-soft---travel-bag---cabin-size-UL...⇄
                                  Wildcraft India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 25, 2021
                                  Wildcraft India Customer Care's response                                   Dear Customer,

                                  Greetings from Customer Support!

                                  We always endeavor to achieve highest standards of service and to do this we learn from every incident where we falter to provide this standard.

                                  We want to assure you that we have taken measures to tighten our processes further by sharing feedback with our team.

                                  For any further assistance, please write back to us.

                                  Regards,
                                  Customer Support team!
                                  Sep 25, 2021
                                  Updated by gourisid123                                   Okay. Glad to hear that your have given the feedback. But what about the loss I suffered ?
                                  I have also written to wildcraft customer care and they have assured me a response within 2 days. I expect compensation for the loss I suffered as well as it is not my fault.
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                                    G
                                    Gd11
                                    Sep 15, 2021
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                                    Order# O11DDB6
                                    I bought wildcraft jacket from their mobile app. But after receiving i found it to be of incorrect size and checked with customer service for exchange but they said I can’t exchange products which had discounts.
                                    This is really unfair. They mentioned that returns are not applicable for exchanged product but i can exchange.Please see attached image.
                                    If i get wrong size then i should be able to get right size thats i think basic right of customer irrespective of the product is discounted or not.
                                    Wildcraft India customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Customer,

                                    Greetings from Wildcraft!

                                    We would like to inform you that the discounted products are comes under non-return/exchange category.

                                    Please refer the below link,

                                    https://wildcraft.com/customercare#RETURNS_AND_EXCHANGES

                                    We appreciate your cooperation.

                                    If you have more questions, please email us back anytime.

                                    Regards,
                                    Customer Support Team
                                    Reply
                                    Gd11's [Complaint's author] reply, Sep 25, 2021
                                    If i get wrong size then i should be able to get right size thats i think basic right of customer irrespective of the product is discounted or not
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                                      A
                                      Abhi7474
                                      Sep 4, 2021
                                      Resolved
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                                      Resolved

                                      Address: Elpro city square Mall Chinchwad.

                                      We were ask to pay and book the shoes as it was supposed to be delivered from Nagpur. I was always told that the product will be given in 2 days, but I am waiting since 1 week, I haven't received it. I am frustrated not at all Happy with the service. The product should have been handled at the estimate time, this is not a good customer service.
                                      Bill No: PNQA008821I00137
                                      Date:[protected]
                                      User: w091870
                                      Oct 10, 2021
                                      Complaint marked as Resolved 
                                      Wildcraft India customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 09, 2021
                                      Wildcraft India Customer Care's response                                       Dear Customer, We're sorry for the inconvenience caused to you. Please help us with the service request number or the service receipt you have received so that we will have this checked with the team and get this sorted. Thanks, Team Wildcraft.
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