Y-Axis Overseas Careers — formal complaint against y-axis

Address:

Prestige Meridian 1, Suite # 1112, 11th Floor, M.G.Road, Bangalore 560001

Respected sir / madam,

I am submitting this as a formal complaint against “y-axis overseas careers” located prestige meridian 1, suite # 1112, 11th floor, m. G. Road, bangalore 560001.” i had visited the consultancy for canadian migration on 05/10/2019 and made a payment of rs: 2408 for initiating the process. On 10/09/2019 i tried to reach them over phone and watsapp number that they had provided but there was no response and it was quite frustrating for me as a customer.
I was provided with the migration form which had the technical glitch as my dob mentioned by the consultancy was not mentioned correctly and as a result i was not able to fill it up. The consultant assigned to me namely ms. Archana baliga had no clue as what went wrong due to which i had to visit their office. Upon reaching their office i understood that the consultant had no knowledge about the form and was not able to identify the technical glitch.
I read their reviews online and found that they have duped several people in the same manner and had limited knowledge about the actual process and i too had bad experience with them. Keeping all this in view i pulled off and decided not to fill the migration form.
I was later assured that i will be given refund and that i should call them. Today (15/10/2019) after calling, the consultant told me that they are not going to refund me the above mentioned amount.
I have already spoken to one of your representatives and i have not signed anything with this consultancy or given them anything in writing. I request you to take strict action against the organisation and make them to compensate me for distress, inconvenience, trouble and upset apart from the money that i have paid them. I would also request you to look into the reviews of this consultancy and act on them, so that such issues don’t happen to other citizens in future.

I am attaching a copy of invoice and a several links of how this consultancy has caused distress to lot of people like me. I would prefer you to reach to me via mail.

https://www.quora.com/Is-Y-Axis-Consultancy-a-good-organization-for-arranging-immigration-to-Canada-and-job-sea...⇄

Sincerely,
M umar farooq
Contact: - [protected], [protected]@gmail.com