Yatri 4 Travel Complaints & Reviews

Nov 20, 2018

Updated by vikas varma87 Update today only not few days we have check-in tomorrow morning only

Sep 21, 2018

Updated by Vyas Amit I am totally not satisfied with your answer.In case of customer not remember validity of package than why you guys are not inform to them via mail, SMS or telephonic way.

Means I forgot my amount 8999 than What is the meaning of 8999.You and your company cheat the people via this kind of activities.

Ok Not an issue I can go further but do not think that I forgot my money which i paid to you in face of package.

Now I am going to share this whole story to social media platform so other people can know about your fraud company & never deal with you.

I want only give me package benefit or refund my money.

Sep 21, 2018

Updated by Vyas Amit Find below complain against your company which has been raised by victims.
Related Complaints

Also I am going to share this all complain one by one to every social media platform So you can realize that.
Also I am contact all victims via social media platform and arrange police case against you company.

Also I am contact all victims via social media platform and arrange police case against you company in every local police station & your city police station.

Also I will share this story in New channel. I will contact news channel and inform them about my experience and others to and show them all complain which are raised in Indian consumer complain.

I will not let you go without proper resolution.

Yatri 4 Travel - Beware a fraud company [11]
Yatri 4 Travel - Misbehavior [5]
Yatri 4 Travel - Beware 100% fraud company - fake address, fake people [5]
Yatri 4 Travel - Traveling package [4]
Yatri4Travel - Not providing refund [3]
Yatri4Travel - Not arranged stay and not responding/irresponsibility [3]
Yatri4Travel - Fraud [3]
Yatri 4 Travel - A very big fraud company and fraud staff - package 5n/6d [2]
Yatri 4 Travel - Holiday bookings [2]
Yatri4Travel - Not responding [1]

Mar 14, 2018

Updated by Nirmala N Sharma This Company is totally fraud and does fraudulent activities to grab the money from the Customer and does not fulfil commitments given by its representatives.
To grab the money from the customer the company's representative commits several commitments over the calls but at the time of fulfilment of those commitments post receiving payment from the customer, they demand emails containing all the commitments in writing and does not provide services as committed and demand more money to provide services as committed. This Company's motive is to Trapp the Customers and grab money from them and does not refund the amount of Package though does not provide committed services. No one should go for any booking through this website and company as totally fraud and fake.

Mar 14, 2018

Updated by Nirmala N Sharma Mr. Devesh Mahajan, as a representative of this company, does not answer calls and SMS post receiving money from the customer at the time of fulfilment of commitments given before taking money from the customer. other employees such as operation and support de[partments keeps on sending useless and contrary email to the customer. This company including all employees are fraud and given proper training to grab the money from the customer and make customer fool. This company harass customers by grabing money and not fulfillimg commitments given by the authorised representatives of the company.

Apr 05, 2018

Updated by Nirmala N Sharma This Company is total fraud company, its motive is very much clear which is trap the customers and grab money from them, not to fulfil commitments and on request to fulfil commitments by customers the company threatens the customers. Strong action should be taken against such company, innocent people are losing their money and it may be consequences of very serious actions by the customers by the way of losing their lives.

Dec 13, 2017

Updated by Rukshar Moin my problem resolved

Nov 10, 2017

Updated by NORFOLK ASEA TRADERS Then you have to give me the package for 6 nights which are being used in NOVEMBER 2017.
If you are unwilling to extend the same.
But as you said that you will give only for 2 days which was also not as per your policy.
If you can’t able to give hotel name then how can we choose date.
You think that by taking money you will be on higher side and run with your policy.
Then as per policy pl give 6 nights/7days within November 2017 in Kolkata on remaining days of Saturday and Sunday in the month of November 2017,
We hope that above is as per your expectations, however, in case of further clarifications, feel free to contact us. We assure you our best co-operations at all times. Awaiting your early and positive reply, we remain.

Thanking you,
Manish Mehta

Mobile:[protected]/[protected]
E-Mail:[protected]@vsnl.com
E-Mail:[protected]@gmail.com
E-Mail:[protected]@rediffmail.com
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

From: Yatri 4 travel [mailto:[protected]@yatri4travel.com]
Sent: 10 November 2017 13:20
To: Norfolk Asea Traders
Cc: Manish Mehta; [protected]@rediffmail.com; Yatri 4Travel
Subject: Re: CONFIRMATION OF BOOKING AGAINST _Payment ID: Y4TRM23890 - MANISH MEHTA

Dear Mr. Manish,

We have come across to your request!!

We would like to inform you that we have taken the matter with the concerned department and we found that you have already availed the validity extension previously and the validity of your Membership till Nov 30 2017. Please be informed that you can only use the services before Nov 30 2017. Hence, We do not consider the second time validity extension for the same package. Moreover, you have used the abusive / Inappropriate language on the customer care person in your previous conversation which resulted INACTIVE Period of your membership for 3 Months.

Please be informed that you can only use the services before Nov 30 2017.

Note: Strict legal action will be taken against the customer, who fraudulently or dishonestly makes any claim for Service / refund, which he knows to be false and not applicable under Yatri 4 Travel's rules.

Thanks & Regards,
Dinesh Wahi
Online Support
Yatri 4 Travel

On Wed, Nov 8, 2017 at 4:28 PM, Norfolk Asea Traders <[protected]@vsnl.com> wrote:
Dear Sir,
We request you to kindly extend the validity of our offer upto 31st January 2017 as you have been block our e-mail since last 4 months which pl. note.
Then we can arrange programme accordingly.
Because its impossible to make the programme in short notice in the month of November 2017 as it is already 10 days are gone.
Moreover as you said in your e-mail message that
• Two dates and two destinations not provided.
• 30 days minimum notice not given.
Which was also not justified within in short period of notice.

We hope that above is as per your expectations, however, in case of further clarifications, feel free to contact us. We assure you our best co-operations at all times. Awaiting your early and positive reply, we remain.

Thanking you,
Manish Mehta

AUTHORISED DISTRIBUTOR

Housings and Bearing Accessories and Housings
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
OUR GST NO.19AACFN4998E1ZV
NORFOLK ASEA TRADERS
10, CANNING STREET, 3rd FLOOR
KOLKATA 700 001, India
Tel:-+[protected]/22308098
Reliance:-+[protected]
Fax:-+[protected];
Mobile:[protected]/[protected]
E-Mail:[protected]@vsnl.com
E-Mail:[protected]@gmail.com
E-Mail:[protected]@rediffmail.com
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

From: Yatri 4 travel [mailto:[protected]@yatri4travel.com]
Sent: 08 November 2017 15:56
To: Manish Mehta
Cc: Norfolk Asea Traders; [protected]@rediffmail.com; Yatri 4Travel
Subject: Re: CONFIRMATION OF BOOKING AGAINST _Payment ID: Y4TRM23890 - MANISH MEHTA


Dear Manish Mehta,

Hope this email finds you well!!

This is with reference to your booking placed with Yatri 4 Travel against Payment Id's: Y4TRM23890

As per your last email dated on On Tue, Nov 7, 2017 at 1:10 PM, Where you are planning to use the booking of you holiday package From 23-DECEMBER-2017 to 25- DECEMBER -2017 which is a blackout period and No bookings are entertained during the High peak seasons and black out period (Dec 20th to Jan 7th). Moreover, You can not apply for the Checkout Date which is outside of the package validity.

Please be informed that the validity of your Membership is till Nov 30 2017 and you should redeem the package / or get your vacation / holiday at resort before Nov 30 2017.
We have cross checked with all our correspondence and we did not find any written confirmation from our end that we are providing you bookings in any specified hotels. Hotels rating depends on the availability, if we get some good hotels then we definitely offer at the same price as well. Therefore, We request you to stop suggesting the resort name because we will share you only those hotels which are getting available from our travel vendor.

By doing the registration for this offer you were agree with Terms & Conditions of Yatri 4 Travel, Please find below the refund policy according to our terms and conditions.

REFUND POLICY (Holiday purchased under this promotional offer is non-refundable)

Important Note: Booking form can be rejected under the following circumstances
• Two dates and two destinations not provided.
• 30 days minimum notice not given.
• Difference of 7 nights’ not given between the dates mentioned by you in the booking form.
• Customer who booked the package not traveling.
• In case of group booking.(In case you fill up/ request more than one voucher for same dates & destinations, even in the same name, the forms will be treated as group booking & will be rejected.)
• Total no of person traveling exceeding 4 (package is for 2 adults 2 kids only).
• If any of the check-in date or check-out date is within the blackout period i.e. 20 Dec – 7 Jan.
• Checkout Date outside the package validity i.e. if you purchase the package on 30 September, 2016 then you should redeem the package / or get your vacation / holiday at resort before 29 September, 2017.
Now you need to fill the booking request form as per the guidance provide above and send it back to us by DTDC Courier. On receiving of that hard copy form, we will share you the availability email containing the list of hotels available for your preferred dates. You need to choose any one hotel from the availability mail to get your hotel booked from our booking team.

Note: You are requested to send your booking form dully filled before 21 days in advance from the date of travel.

You will be contacted by an authorized consultant from Yatri 4 Travel for processing the booking request within 3 days of receiving the filled voucher from us.
We value your association with Yatri 4 Travel and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us at [protected]@yatri4travel.com

We would request you to kindly mention this subject: ONLINE SUPPORT with your Payment Id whenever you email us for the quick response.

Please note our customer care number is[protected]

Warm Regards As Always,
[protected]------
Ajay Hooda
Manager
Online Support Team
Yatri 4 Travel
Phone:[protected]
Email: [protected]@yatri4travel.com
Customer Support hours: 10.30 AM to 5:30 PM, Monday to Friday.


On Tue, Nov 7, 2017 at 1:10 PM, Manish Mehta <[protected]@gmail.com> wrote:

Dear Mr. Nagendra,
As per talk with you on 04.11.2017, You may book the following and cfm by return E-mail. validity of your Membership till Nov 30 2017
1. Fortune Park Panchwati From 23-DECEMBER-2017 to 25- DECEMBER -2017 (Check out)
• Number of members accommodated – 02 Adults -1 room
2. Lake Land Country Club From 24-DECEMBER-2017 to 25- DECEMBER -2017 (Check out)
• Number of members accommodated – 02 Adults -1 room

• Welcome Drink on Arrival
• Accommodation for a Couple in Deluxe Room.
• Daily Breakfast and Dinner.
Pl.. Cfm by return e-mail.

We hope that above is as per your expectations, however, in case of further clarifications, feel free to contact us. We assure you our best co-operations at all times. Awaiting your early and positive reply, we remain.

Thanking you,
Manish Mehta

Mobile:[protected]/[protected]
E-Mail:[protected]@vsnl.com
E-Mail:[protected]@gmail.com
E-Mail:[protected]@rediffmail.com
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
From: Yatri 4 travel [mailto:[protected]@yatri4travel.com]
Sent: 21 July 2017 15:30
To: Norfolk ASEA TRADERS
Cc: Norfolk Asea Traders; Yatri 4Travel
Subject: Validity Extension Till Nov 30 2017


Dear Mr. Manish Mehta,

We have come across to your request!!

This is with reference to your booking placed with Yatri 4 Travel against Payment ID: Y4TRM23890

As per your last request on customer care to increase the validity extension of your holiday membership, We would like to inform you that we have taken the matter with the concerned department and we found that you placed your order against Payment ID : Y4TRM23890 on Sept 21, 2016, and the same package was valid for 10 months.

Now as a gesture of goodwill, We are extending the validity of your Membership till Nov 30 2017. Please be informed that you can only use the services before Nov 30 2017.

We value your association with Yatri 4 Travel and thank you for your patronage & co-operation.
For any further query or assistance, please feel free to write us on [protected]@yatri4travel.com

We would request you to kindly mention this subject: ONLINE SUPPORT WITH PAYMENT ID whenever you e-mail us for the quicker response.

Please note our new customer care number is now –[protected]

Thanks & Regards,
Dinesh Wahi
Sr. Manager
Online Support Team
Yatri 4 Travel
Phone: +[protected]
Email: [protected]@yatri4travel.com
Customer Support hours: 10.30 AM to 5:30 PM, Monday to Friday.

From: Yatri 4 Travel [mailto:[protected]@yatri4travel.com]
Sent: 08 June 2016 11:42
To: undisclosed-recipients:
Subject: ****SPAM**** Attn: End of Season Sale !!! Limited Time Promotion !!! 3 Nights / 4 Days In 8999/- Per couple, 6 Nights / 7 Days in 17998/- per couple & 5 Nights / 6 Days in 12999/-per couple

Dear Customer,

Greetings of the Day !!

We are delighted to inform you about Yatri 4 Travel hot deal promotional offer running in your area these days. We are here to provide the best services for our brand promotion purpose and deliver the best holidays.

According to your inquiry, please see below the details of the membership hot deal offer :


Package Days : 3 Nights / 4 Days In 8999/- Per couple, 6 Nights / 7 Days in 17998/- per couple & 5 Nights / 6 Days in 12999/-per couple (Anywhere in India Up to 4 star properties .)




Inclusion :
Welcome Drink on Arrival
Accommodation for a Couple in Deluxe Room.
Daily Breakfast and Dinner.
Guided Morning walk / Short Trekking.
Tea / Coffee Maker in room.
Mineral water in room.
Packaged Fruit Juice in room.
Traditional Snacks in room.
Campfire once during stay. (Subject to Climatic conditions)
10% Discount on Food & Beverages.
10% Discount on Curio shop.
Complimentary usage of Internet.
Complimentary usage of GYM, Swimming pool, Indoor Games etc…
Split of the package is allowed for 02 destinations
All booking request made has to be 21 days in advance.
All Applicable Taxes.

Child Policy :
Children’s below 12 years will be Complimentary without Extra Charge.
Children’s above 12 years or Extra Adult will be charged extra 50% of the package amount.

Note :
Offer must be purchased between 1 to 3 days from the delivery of this promotion mail.
Any person taking advantage of this promotion does so under the complete acceptance of the terms and conditions.
The list of resorts are examples and used for promotional purposes only.
Limited packages available on a first come, first serve basis.
Holiday purchased under this offer are non-refundable.
Transportation can be arranged at an extra cost.


Hope you will like this and give us an opportunity to serve you.


Warm Regards,
[protected]-----
Rajesh mehta
+91-[protected]
Yatri 4 travel
www.yatri4travel.com
[protected]



From: Yatri 4 travel [mailto:[protected]@yatri4travel.com]
Sent: 01 August 2017 11:51
To: Norfolk ASEA TRADERS
Cc: Norfolk Asea Traders; Yatri 4Travel
Subject: Final Availability_Mail_Payment ID: Y4TRM23890


Dear Manish,
This is with reference to your booking placed with Yatri 4 Travel against Payment ID: Y4TRM23890.
As per your preferences received in regards to the booking availability, We are pleased to inform you that we are available with the followings:-

1. Kolkata
Hotel Senses
Floatel-An Eco-Friendly Hotel
Hotel Aauris
The Peerless Inn
Lake Land Country Club
Ritz Riveria
Treebo Sher E Punjab
Fortune Park Panchwati
• Period of booking - From 12-Aug-2017 to 14-Aug-2017 (Check out)
• Number of members accommodated – 02 Adults
• Inclusion – Accommodation only.
• Room - 1
Kindly choose any one property to proceed.
You are requested to check and do confirm in case, you would like us to reserve the above booking since all the bookings are subject to promotional availability (i.e. please revert us within 5 hrs if you would like to reserve the same booking). Otherwise the availability will keep changing.

After this reservation your membership will get expired. Further to this, your reservation is non transferable, non cancel-able and non reschedule able at any circumstance.

As another days are not available on behalf of that we will pay to the resort the cost o[censored]tility, government and luxury taxes.

Looking forward to hear from you soon


With Regards,
Vikki Sharma
Customer Care Team
Yatri 4 Travel
Phone: +[protected]
Email: [protected]@yatri4travel.com
Customer Service hours: 10.30 AM to 5:30 PM, Monday to Friday.

Nov 10, 2017

Updated by NORFOLK ASEA TRADERS Dear Sir,
we request all people of india beware of this fraud company who are not only follow their rules but also as per policy they are not receving calls nor they respond.
Infact they donot have any legal proceedings as well.
we request consumer forum to ollk after this matter with this fraud company and get our money refund to us.
pl. blacklist this type of company in travel asscociation.
We request you to kindly extend the validity of our offer upto 31st January 2017 as you have been block our e-mail since last 4 months which pl. note.
Then we can arrange programme accordingly.
Because its impossible to make the programme in short notice in the month of November 2017 as it is already 10 days are gone.
Moreover as you said in your e-mail message that
• Two dates and two destinations not provided.
• 30 days minimum notice not given.
Which was also not justified within in short period of notice
Thanking you,
Manish Mehta

Mobile:[protected]/[protected]
E-Mail:[protected]@vsnl.com
E-Mail:[protected]@gmail.com
E-Mail:[protected]@rediffmail.com
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

From: Yatri 4 travel [mailto:[protected]@yatri4travel.com]
Sent: 01 August 2017 14:01
To: Yatri 4Travel
Cc: Yatri 4 Travel; Norfolk ASEA TRADERS; Norfolk Asea Traders
Subject: Attention Y4T Team !! Complaint for the abusive languages and slags !!

Hello Y4T Team,

We received a complain from one of Executive Mr Rahul Singh (our customer care staff) stating that he received a call from Mr. Manish Mehta (Customer) who was looking for the bookings and Our Executive Mr Rahul Singh has informed him the booking procedure that booking are subject to availability. After hearing this Mr. Manish Mehta started using abusive languages and slags over call. We have call record available @ Quality team), even after the repeated requested from the agent, Mr. Manish Mehta Treated him like in the same way.

Also, When he made the payment he was agreed to our terms and conditions but now he is not willing to follow the same.

Hence, we have pushed this case at the higher authority for the legal proceedings.

Here are the membership details:

• Name: Manish Mehta
• Cont :[protected]
• Email.- [protected]@vsnl.com
• Add.- 120, Ashutosh Mukherjee Road, 3rd floor, Kolkata, West-Bengal, 700025.
• Amt.- 17998/- Payment ID Y4TRM23890.
• Date of Payment - Sep 21, 2016
Note : Kindly turn all the service on INACTIVE MODE of this package 7 treat all his emails as spam messages until we get a solution for this complaint.

Thanks & Regards
[protected]
Dinesh Wahi
Sr. Manager
Online Support Team
Yatri 4 Travel
Phone:[protected]
Email: [protected]@yatri4travel.com
Customer Support hours: 10.30 AM to 5:30 PM, Monday to Friday.

From: Yatri 4 travel [mailto:[protected]@yatri4travel.com]
Sent: 21 July 2017 15:30
To: Norfolk ASEA TRADERS
Cc: Norfolk Asea Traders; Yatri 4Travel
Subject: Validity Extension Till Nov 30 2017

Dear Mr. Manish Mehta,

We have come across to your request!!

This is with reference to your booking placed with Yatri 4 Travel against Payment ID: Y4TRM23890

As per your last request on customer care to increase the validity extension of your holiday membership, We would like to inform you that we have taken the matter with the concerned department and we found that you placed your order against Payment ID : Y4TRM23890 on Sept 21, 2016, and the same package was valid for 10 months.

Now as a gesture of goodwill, We are extending the validity of your Membership till Nov 30 2017. Please be informed that you can only use the services before Nov 30 2017.

We value your association with Yatri 4 Travel and thank you for your patronage & co-operation.
For any further query or assistance, please feel free to write us on [protected]@yatri4travel.com

We would request you to kindly mention this subject: ONLINE SUPPORT WITH PAYMENT ID whenever you e-mail us for the quicker response.

Please note our new customer care number is now –[protected]

Thanks & Regards,
Dinesh Wahi
Sr. Manager
Online Support Team
Yatri 4 Travel
Phone: +[protected]
Email: [protected]@yatri4travel.com
Customer Support hours: 10.30 AM to 5:30 PM, Monday to Friday.


Updated by NORFOLK ASEA TRADERS, Nov 10, 2017
Dear Sir,
We request you to kindly extend the validity of our offer upto 31st January 2017 as you have been block our e-mail since last 4 months which pl. note.
Then we can arrange programme accordingly.
Because its impossible to make the programme in short notice in the month of November 2017 as it is already 10 days are gone.
Moreover as you said in your e-mail message that
• Two dates and two destinations not provided.
• 30 days minimum notice not given.
Which was also not justified within in short period of notice
Thanking you,
Manish Mehta

Mobile:[protected]/[protected]
E-Mail:[protected]@vsnl.com
E-Mail:[protected]@gmail.com
E-Mail:[protected]@rediffmail.com
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

From: Yatri 4 travel [mailto:[protected]@yatri4travel.com]
Sent: 01 August 2017 14:01
To: Yatri 4Travel
Cc: Yatri 4 Travel; Norfolk ASEA TRADERS; Norfolk Asea Traders
Subject: Attention Y4T Team !! Complaint for the abusive languages and slags !!

Hello Y4T Team,

We received a complain from one of Executive Mr Rahul Singh (our customer care staff) stating that he received a call from Mr. Manish Mehta (Customer) who was looking for the bookings and Our Executive Mr Rahul Singh has informed him the booking procedure that booking are subject to availability. After hearing this Mr. Manish Mehta started using abusive languages and slags over call. We have call record available @ Quality team), even after the repeated requested from the agent, Mr. Manish Mehta Treated him like in the same way.

Also, When he made the payment he was agreed to our terms and conditions but now he is not willing to follow the same.

Hence, we have pushed this case at the higher authority for the legal proceedings.

Here are the membership details:

• Name: Manish Mehta
• Cont :[protected]
• Email.- [protected]@vsnl.com
• Add.- 120, Ashutosh Mukherjee Road, 3rd floor, Kolkata, West-Bengal, 700025.
• Amt.- 17998/- Payment ID Y4TRM23890.
• Date of Payment - Sep 21, 2016
Note : Kindly turn all the service on INACTIVE MODE of this package 7 treat all his emails as spam messages until we get a solution for this complaint.

Thanks & Regards
[protected]
Dinesh Wahi
Sr. Manager
Online Support Team
Yatri 4 Travel
Phone:[protected]
Email: [protected]@yatri4travel.com
Customer Support hours: 10.30 AM to 5:30 PM, Monday to Friday.

From: Yatri 4 travel [mailto:[protected]@yatri4travel.com]
Sent: 21 July 2017 15:30
To: Norfolk ASEA TRADERS
Cc: Norfolk Asea Traders; Yatri 4Travel
Subject: Validity Extension Till Nov 30 2017

Dear Mr. Manish Mehta,

We have come across to your request!!

This is with reference to your booking placed with Yatri 4 Travel against Payment ID: Y4TRM23890

As per your last request on customer care to increase the validity extension of your holiday membership, We would like to inform you that we have taken the matter with the concerned department and we found that you placed your order against Payment ID : Y4TRM23890 on Sept 21, 2016, and the same package was valid for 10 months.

Now as a gesture of goodwill, We are extending the validity of your Membership till Nov 30 2017. Please be informed that you can only use the services before Nov 30 2017.

We value your association with Yatri 4 Travel and thank you for your patronage & co-operation.
For any further query or assistance, please feel free to write us on [protected]@yatri4travel.com

We would request you to kindly mention this subject: ONLINE SUPPORT WITH PAYMENT ID whenever you e-mail us for the quicker response.

Please note our new customer care number is now –[protected]

Thanks & Regards,
Dinesh Wahi
Sr. Manager
Online Support Team
Yatri 4 Travel
Phone: +[protected]
Email: [protected]@yatri4travel.com
Customer Support hours: 10.30 AM to 5:30 PM, Monday to Friday.
Updated by NORFOLK ASEA TRADERS, Nov 10, 2017
Then you have to give me the package for 6 nights which are being used in NOVEMBER 2017.
If you are unwilling to extend the same.
But as you said that you will give only for 2 days which was also not as per your policy.
If you can’t able to give hotel name then how can we choose date.
You think that by taking money you will be on higher side and run with your policy.
Then as per policy pl give 6 nights/7days within November 2017 in Kolkata on remaining days of Saturday and Sunday in the month of November 2017,
We hope that above is as per your expectations, however, in case of further clarifications, feel free to contact us. We assure you our best co-operations at all times. Awaiting your early and positive reply, we remain.

Thanking you,
Manish Mehta

Mobile:[protected]/[protected]
E-Mail:[protected]@vsnl.com
E-Mail:[protected]@gmail.com
E-Mail:[protected]@rediffmail.com
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

From: Yatri 4 travel [mailto:[protected]@yatri4travel.com]
Sent: 10 November 2017 13:20
To: Norfolk Asea Traders
Cc: Manish Mehta; [protected]@rediffmail.com; Yatri 4Travel
Subject: Re: CONFIRMATION OF BOOKING AGAINST _Payment ID: Y4TRM23890 - MANISH MEHTA

Dear Mr. Manish,

We have come across to your request!!

We would like to inform you that we have taken the matter with the concerned department and we found that you have already availed the validity extension previously and the validity of your Membership till Nov 30 2017. Please be informed that you can only use the services before Nov 30 2017. Hence, We do not consider the second time validity extension for the same package. Moreover, you have used the abusive / Inappropriate language on the customer care person in your previous conversation which resulted INACTIVE Period of your membership for 3 Months.

Please be informed that you can only use the services before Nov 30 2017.

Note: Strict legal action will be taken against the customer, who fraudulently or dishonestly makes any claim for Service / refund, which he knows to be false and not applicable under Yatri 4 Travel's rules.

Thanks & Regards,
Dinesh Wahi
Online Support
Yatri 4 Travel

On Wed, Nov 8, 2017 at 4:28 PM, Norfolk Asea Traders <[protected]@vsnl.com> wrote:
Dear Sir,
We request you to kindly extend the validity of our offer upto 31st January 2017 as you have been block our e-mail since last 4 months which pl. note.
Then we can arrange programme accordingly.
Because its impossible to make the programme in short notice in the month of November 2017 as it is already 10 days are gone.
Moreover as you said in your e-mail message that
• Two dates and two destinations not provided.
• 30 days minimum notice not given.
Which was also not justified within in short period of notice.

We hope that above is as per your expectations, however, in case of further clarifications, feel free to contact us. We assure you our best co-operations at all times. Awaiting your early and positive reply, we remain.

Thanking you,
Manish Mehta

AUTHORISED DISTRIBUTOR

Housings and Bearing Accessories and Housings
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
OUR GST NO.19AACFN4998E1ZV
NORFOLK ASEA TRADERS
10, CANNING STREET, 3rd FLOOR
KOLKATA 700 001, India
Tel:-+[protected]/22308098
Reliance:-+[protected]
Fax:-+[protected];
Mobile:[protected]/[protected]
E-Mail:[protected]@vsnl.com
E-Mail:[protected]@gmail.com
E-Mail:[protected]@rediffmail.com
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

From: Yatri 4 travel [mailto:[protected]@yatri4travel.com]
Sent: 08 November 2017 15:56
To: Manish Mehta
Cc: Norfolk Asea Traders; [protected]@rediffmail.com; Yatri 4Travel
Subject: Re: CONFIRMATION OF BOOKING AGAINST _Payment ID: Y4TRM23890 - MANISH MEHTA

Dear Manish Mehta,

Hope this email finds you well!!

This is with reference to your booking placed with Yatri 4 Travel against Payment Id's: Y4TRM23890

As per your last email dated on On Tue, Nov 7, 2017 at 1:10 PM, Where you are planning to use the booking of you holiday package From 23-DECEMBER-2017 to 25- DECEMBER -2017 which is a blackout period and No bookings are entertained during the High peak seasons and black out period (Dec 20th to Jan 7th). Moreover, You can not apply for the Checkout Date which is outside of the package validity.

Please be informed that the validity of your Membership is till Nov 30 2017 and you should redeem the package / or get your vacation / holiday at resort before Nov 30 2017.
We have cross checked with all our correspondence and we did not find any written confirmation from our end that we are providing you bookings in any specified hotels. Hotels rating depends on the availability, if we get some good hotels then we definitely offer at the same price as well. Therefore, We request you to stop suggesting the resort name because we will share you only those hotels which are getting available from our travel vendor.

By doing the registration for this offer you were agree with Terms & Conditions of Yatri 4 Travel, Please find below the refund policy according to our terms and conditions.

REFUND POLICY (Holiday purchased under this promotional offer is non-refundable)

Important Note: Booking form can be rejected under the following circumstances
• Two dates and two destinations not provided.
• 30 days minimum notice not given.
• Difference of 7 nights’ not given between the dates mentioned by you in the booking form.
• Customer who booked the package not traveling.
• In case of group booking.(In case you fill up/ request more than one voucher for same dates & destinations, even in the same name, the forms will be treated as group booking & will be rejected.)
• Total no of person traveling exceeding 4 (package is for 2 adults 2 kids only).
• If any of the check-in date or check-out date is within the blackout period i.e. 20 Dec – 7 Jan.
• Checkout Date outside the package validity i.e. if you purchase the package on 30 September, 2016 then you should redeem the package / or get your vacation / holiday at resort before 29 September, 2017.
Now you need to fill the booking request form as per the guidance provide above and send it back to us by DTDC Courier. On receiving of that hard copy form, we will share you the availability email containing the list of hotels available for your preferred dates. You need to choose any one hotel from the availability mail to get your hotel booked from our booking team.

Note: You are requested to send your booking form dully filled before 21 days in advance from the date of travel.

You will be contacted by an authorized consultant from Yatri 4 Travel for processing the booking request within 3 days of receiving the filled voucher from us.
We value your association with Yatri 4 Travel and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us at [protected]@yatri4travel.com

We would request you to kindly mention this subject: ONLINE SUPPORT with your Payment Id whenever you email us for the quick response.

Please note our customer care number is[protected]

Warm Regards As Always,
[protected]------
Ajay Hooda
Manager
Online Support Team
Yatri 4 Travel
Phone:[protected]
Email: [protected]@yatri4travel.com
Customer Support hours: 10.30 AM to 5:30 PM, Monday to Friday.

On Tue, Nov 7, 2017 at 1:10 PM, Manish Mehta <[protected]@gmail.com> wrote:

Dear Mr. Nagendra,
As per talk with you on 04.11.2017, You may book the following and cfm by return E-mail. validity of your Membership till Nov 30 2017
1. Fortune Park Panchwati From 23-DECEMBER-2017 to 25- DECEMBER -2017 (Check out)
• Number of members accommodated – 02 Adults -1 room
2. Lake Land Country Club From 24-DECEMBER-2017 to 25- DECEMBER -2017 (Check out)
• Number of members accommodated – 02 Adults -1 room

• Welcome Drink on Arrival
• Accommodation for a Couple in Deluxe Room.
• Daily Breakfast and Dinner.
Pl.. Cfm by return e-mail.

We hope that above is as per your expectations, however, in case of further clarifications, feel free to contact us. We assure you our best co-operations at all times. Awaiting your early and positive reply, we remain.

Thanking you,
Manish Mehta

Mobile:[protected]/[protected]
E-Mail:[protected]@vsnl.com
E-Mail:[protected]@gmail.com
E-Mail:[protected]@rediffmail.com
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
From: Yatri 4 travel [mailto:[protected]@yatri4travel.com]
Sent: 21 July 2017 15:30
To: Norfolk ASEA TRADERS
Cc: Norfolk Asea Traders; Yatri 4Travel
Subject: Validity Extension Till Nov 30 2017

Dear Mr. Manish Mehta,

We have come across to your request!!

This is with reference to your booking placed with Yatri 4 Travel against Payment ID: Y4TRM23890

As per your last request on customer care to increase the validity extension of your holiday membership, We would like to inform you that we have taken the matter with the concerned department and we found that you placed your order against Payment ID : Y4TRM23890 on Sept 21, 2016, and the same package was valid for 10 months.

Now as a gesture of goodwill, We are extending the validity of your Membership till Nov 30 2017. Please be informed that you can only use the services before Nov 30 2017.

We value your association with Yatri 4 Travel and thank you for your patronage & co-operation.
For any further query or assistance, please feel free to write us on [protected]@yatri4travel.com

We would request you to kindly mention this subject: ONLINE SUPPORT WITH PAYMENT ID whenever you e-mail us for the quicker response.

Please note our new customer care number is now –[protected]

Thanks & Regards,
Dinesh Wahi
Sr. Manager
Online Support Team
Yatri 4 Travel
Phone: +[protected]
Email: [protected]@yatri4travel.com
Customer Support hours: 10.30 AM to 5:30 PM, Monday to Friday.

From: Yatri 4 Travel [mailto:[protected]@yatri4travel.com]
Sent: 08 June 2016 11:42
To: undisclosed-recipients:
Subject: ****SPAM**** Attn: End of Season Sale !!! Limited Time Promotion !!! 3 Nights / 4 Days In 8999/- Per couple, 6 Nights / 7 Days in 17998/- per couple & 5 Nights / 6 Days in 12999/-per couple

Dear Customer,

Greetings of the Day !!

We are delighted to inform you about Yatri 4 Travel hot deal promotional offer running in your area these days. We are here to provide the best services for our brand promotion purpose and deliver the best holidays.

According to your inquiry, please see below the details of the membership hot deal offer :

Package Days : 3 Nights / 4 Days In 8999/- Per couple, 6 Nights / 7 Days in 17998/- per couple & 5 Nights / 6 Days in 12999/-per couple (Anywhere in India Up to 4 star properties .)

Inclusion :
Welcome Drink on Arrival
Accommodation for a Couple in Deluxe Room.
Daily Breakfast and Dinner.
Guided Morning walk / Short Trekking.
Tea / Coffee Maker in room.
Mineral water in room.
Packaged Fruit Juice in room.
Traditional Snacks in room.
Campfire once during stay. (Subject to Climatic conditions)
10% Discount on Food & Beverages.
10% Discount on Curio shop.
Complimentary usage of Internet.
Complimentary usage of GYM, Swimming pool, Indoor Games etc…
Split of the package is allowed for 02 destinations
All booking request made has to be 21 days in advance.
All Applicable Taxes.

Child Policy :
Children’s below 12 years will be Complimentary without Extra Charge.
Children’s above 12 years or Extra Adult will be charged extra 50% of the package amount.

Note :
Offer must be purchased between 1 to 3 days from the delivery of this promotion mail.
Any person taking advantage of this promotion does so under the complete acceptance of the terms and conditions.
The list of resorts are examples and used for promotional purposes only.
Limited packages available on a first come, first serve basis.
Holiday purchased under this offer are non-refundable.
Transportation can be arranged at an extra cost.

Hope you will like this and give us an opportunity to serve you.

Warm Regards,
[protected]-----
Rajesh mehta
+91-[protected]
Yatri 4 travel
www.yatri4travel.com
[protected]

From: Yatri 4 travel [mailto:[protected]@yatri4travel.com]
Sent: 01 August 2017 11:51
To: Norfolk ASEA TRADERS
Cc: Norfolk Asea Traders; Yatri 4Travel
Subject: Final Availability_Mail_Payment ID: Y4TRM23890

Dear Manish,
This is with reference to your booking placed with Yatri 4 Travel against Payment ID: Y4TRM23890.
As per your preferences received in regards to the booking availability, We are pleased to inform you that we are available with the followings:-

1. Kolkata
Hotel Senses
Floatel-An Eco-Friendly Hotel
Hotel Aauris
The Peerless Inn
Lake Land Country Club
Ritz Riveria
Treebo Sher E Punjab
Fortune Park Panchwati
• Period of booking - From 12-Aug-2017 to 14-Aug-2017 (Check out)
• Number of members accommodated – 02 Adults
• Inclusion – Accommodation only.
• Room - 1
Kindly choose any one property to proceed.
You are requested to check and do confirm in case, you would like us to reserve the above booking since all the bookings are subject to promotional availability (i.e. please revert us within 5 hrs if you would like to reserve the same booking). Otherwise the availability will keep changing.

After this reservation your membership will get expired. Further to this, your reservation is non transferable, non cancel-able and non reschedule able at any circumstance.

As another days are not available on behalf of that we will pay to the resort the cost o[censored]tility, government and luxury taxes.

Looking forward to hear from you soon

With Regards,
Vikki Sharma
Customer Care Team
Yatri 4 Travel
Phone: +[protected]
Email: [protected]@yatri4travel.com
Customer Service hours: 10.30 AM to 5:30 PM, Monday to Friday.

Update Complaint

Nov 10, 2017

Updated by NORFOLK ASEA TRADERS As per as they have hotels ranging from 1-4star across various cities. However when u ask for any good hotel, it's never available which puts a doubt that they don't have any tie up with good hotels. It's just a cheating ploy to fool people and entice them into buying their package. I asked for any dates of availability for next 10 months, they could not which further strengthens my view that good hotels are not there.. They just fooling people
Please don't cheat common unsuspecting people who will loose trust in such advertisement

Oct 14, 2017

Updated by Aasma Shaikh What abt the complaint not resolved yet

Oct 14, 2017

Updated by Aasma Shaikh This is my booking id y4trm0323
In the name of aasma shaikh
Kindly give me my hotel booking details as my check in date is 21st october as per devesh the agent from your company the company will provide hotels along with car and driver for sightseeing and breakfast and dinner as well but now after the payment of 2 packages devesh is not picking up the phone and nor answering the whatsapp messages
Kindly check and provide the details of hotels and also the driver for sightseeing
Pls do the needful asps

Oct 14, 2017

Updated by Aasma Shaikh Pls give me the hotel booking details for 21st October 2017

Oct 15, 2017

Updated by Aasma Shaikh Booking id
Y4trm0333. Azaz ahmed shaikh
And booking id
Y4trm0323 aasma yusuf shaikh

Kindly provide us hotel booking details dated 19th october to 27th october
As we have taken the package for 6 nights and 7 days
As your company agent
Devesh mahajan is not picking up the phone nor the answering the whatsapp
We have already paid for 2 package.
Pls do the need full for sam5

Aasma

Oct 15, 2017

Updated by Aasma Shaikh Not resolved kindly forward it further how it is showing resolved when is ia not resolved

Oct 16, 2017

Updated by Aasma Shaikh Complaint resolved by Devesh Mahajan

Sep 20, 2017

Updated by digvijaysingh76 This site gives wrong info o[censored]pto 4 star hotel packages to believe that they have good tie ups, which entices u to buy the package.
After u book, u only get 1star or just lodges to stay. The 4 star are only for fooling u. Please mail me i[censored] have any questions. Please do not.. I repeat.. Do not book this package.. U will regret. All hotel list are just to fool u. Better check with the hotel and book urself. Hope this mail which give u sense. Thanks

Sep 26, 2017

Updated by digvijaysingh76 GM sir, thanks for the mail. But sorry to say no one has yet got back to me. Even the guy with whom I was in touch does not cal back. I would request that since u cannot provide a hotel of my choice in the next 10 Months also then why should I be part o[censored]r package. Please refund my money i[censored] cannot provide the services I expect. Thanks and awaiting your reply. Good day

Oct 10, 2017

Updated by digvijaysingh76 I have been assured of action at the earliest. Thanks

Aug 31, 2017

Updated by chatterjeemk Please don't mark as resolved, repeat don't mark as resolved.
It is a clear case of cyber fraud. Justification as given by yatri4travel is not acceptable.
They are now trying to harass us by asking us to go to the consumer court at Noida.
I am not going to follow their advise and will take appropriate action to ensure refund my hard earned money.
I expect Indian consumer complaints forum to let me know about their intending action in this matter.