| Address: Gautam Buddh Nagar, Uttar Pradesh, 201301 |
| Website: www.gozefo.com/ncr?ref=ad&marketingid=true&gclid=Cj0KCQjw4_zVBRDVARIsAFNI9eB_TGJXLPEHcuX3XJj |
I purchased a lg 43 inch smart led tv from gozefo store at 3rd floor, a block, dlf phase 1, sector 28, jmd regent arcade, mehrauli-gurgaon road on 11th march 2018. The tv was delivered to me on 21st march. During the time of purchase the seller promised me that the tv is in fantastic condition, only there are few scratches on the body as it is a factory second. I had asked the store manager if there are any technical faults, which inturn was assured that there are none.
When the tv was delivered on 21st march 2018, i was promised that if there are any issues, gozefo will be happy to assist and replace the product if it doesn't meet my expectations.
After 3 days o[censored]sing the tv, there was a faulty display that was noticed and i immediately called the customer support representative at gozefo to raise my issue, to which they said a technical specialist will come and inspect the tv. It has been 10days now, the technician did not come and the company has totally refused to replace the tv. I have spent rs.30, 999 on the tv and there has been no grievance redressal from the company's side.
Apart from being cheated, talking to the representatives have been a mental torture as their misbehaviour has been beyond explanation and have made me feel mentally harassed. By completely refusing to address the issue, it leaves me no option than to lodge a complaint with the lawsuit.
Facts of the case:
1. On 28th of April 2018, I had sold my product to GoZefo and they have credited that money to my Zefowallet instead of transferring to Bank Account. Also a mail was sent by them on the very same dat to me stating that the money is credited and can be used for placing orders in future. No validity period o[censored]sing the amount is mentioned in the email.
2. On 28th of April 2018, I connect over call to zefo customer care to know about the validity of the credit amount and was informed it is valid till 2021. I bought their statement on face value thinking its like any other e-wallet. ( The call records can be fetched from Zefo database considering they claim to record all calls for training purposes.)
3. However, on December 30, 2018, when i was trying to place an order in zefo, the wallet shows the credit points have expired. I have received no sms or email from them intimating me that the credit points are due to expire. The zefo team spams my mail and inbox with unnecessary floods of texts and mails but however never emailed me on credit points expiry from which we can get to confirm their malafide intention.
4. I am disturbed to see that Zefo is run by few very uneducated and financial norms illiterate people who do not know that credit points are like cash in the form of e-wallet. It cannot have an expiry date at the whims and fancies of the zefo .
5. This is to inform you that this wallet money is mine as I sold my product to GoZefo, how they can do like this. If it is gifted balance its fine to expiry, but not the credit points for sale. How Zefo can cheat with me like this. There is no way credit points availed in lieu of cash can expire. Does a creditor become free from liability to pay the debtor if the cheque handed over to the debtor becomes obsolete due to expiry of validity period of the cheque? No, only thing is a fresh cheque is issued instead by the creditor. Even IEPF and RBI mandates having a 7 year validity before elapsing of rights so I am sure Zefo is intentionally cheating me of my due amount.
6. These Gozefo company is cheating with customer and taking product from custumer and they are not transferring the money, after taking product they are sending to zefo wallet, few days after if you will see that money has expired.
I called so many times to Zefo people and given complaint to them and they are not listing at all.
Request you to please take action on this and ask them to refund my amount vide cash in my bank account
Product Pickup ID : 559339.
Email Id: [protected]@gmail.com is the registered email id.