Zomato — refund not given - [protected]

Riti1609

Address:

560016

Hi team,

Zomato has charged me an amount of 225 for an order i had to be cancelled ([protected]).

There chat was hung and it only asked me if i need to cancel and i said yes. Later, i see that the chat says that they are keeping full money paid of 225 as a penalty since, i cancelled my order.

I tried to explain that this bit of information never pop'd up on my screen and i only selected two options i. E cancel my order and reason and this information was not available for me to view that time.

They denied my refund and said you have read this on the chat and i said im not a fool to cancel an order and pay the money paid as a charity to zomato or merchant for something i never got.

Zomato denied help. I asked to escalate further and they denied that too and they have swallowed all my cash and are neither willing to deliver my order nor refund my cash.

I need a response.

Regards,
Riti srivastava
Ph: [protected]
Email: [protected]@gmail.com

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Zomato customer support has been notified about the posted complaint.

Apr 22, 2019

Updated by Riti1609 Hi Team,

I have received an email from someone named Raman, who claims to be working with consumer forum and his email address is: raman.[protected]@rediffmail.com and his phone number is [protected].

He said he will pay the refund to any goverment bank issued card and I informed him that I dont hold any goverment bank accounts and he said its okay, if this is one of family members account too so, I agreed to share the bank account i.e. card details of a family member. I provided him with the card and expiry date and he was persistant on getting the CVV number, which I refused to as, Im a bank employee myself and I'm aware that no one needs the card's CVV number to process refunds.

I told him im not comfortable and he said its for security and I informed him that the number he is calling from is a cell phone number and not a recorded line and email received too is from a rediff email address but, this chap claimed to be working with consumer forum so, ive refused to share the other details and disconnected the call.

Kindly advise if the person calling is genuine employee of consumer forum and why do you guys need my card's CVV number for processing refund?

I would rather receive a refund directly to my paytm account as, all my bank details are already connected to it or would be comfortable, if I can receive some intimation that this is the protocol followed for processing refunds and that my bank details are secured.

Please advise!

Regards,
Riti Srivastava
Ph:[protected]
Email: [protected]@gmail.com