Zomato — zomato refund delay

I ordered a pizza from zomato at first accepted the order later they call me and said sorry we don't deliver to taht location after they already deducted the money from my paytm. Till now zomato didn't refund my money its going to be around 15days. They keep on saying that they have refunded but i already sended them the bank statement also. Really disappointed with their customer service. Worst worst worst zomato. I just want them to refund my money back.
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I have had pathetic service from zomato everytime there is delay every time no one bothers to respond to chats I have sent three email reminders and complaints and I didn’t receive any response

I am ashamed that I use your services
This is regarding my order, placed on 5th January 2020
Zomato cancelled my order for no reason and are refunding my money.
When i contact them they said I was not at home to they had to cancelled the order, but they are lying, they are beliving the delivery boy more then me who never came to deliver food at our doorstep.
I cancel my order due to wrong delivery address in 2 min. When I talked to customer care they told Me that they didn't refund but while cancel my order there is nothing like no refund . I want my money back
Have place order and there has been no delivery done. Have complained multiple times but still no response from zomato. Worst service. Swiggy and Uber eats are more responsive and helpful in such cases. Will never ever order from zomato again.

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