ACT Fibernet Complaints & Reviews

Internet was interrupted from 2 December, till now it was not resolved, No proper response from ACT simply postponing the days of resolving the issue. I have paid the current month due as well, ACT is not refunding nor not resolving the issue. Worst service EVER . Not picking up the call, if we mail, customer care person saying that it will be resolved on high priority, but they really don't know the meaning of high priority. We are paying...

From dec4 internet connection is down and I have raised complaint. No one is properly responding called several times to call centre. Standard message I will receive is 48 to 72 hours they require. In my apartment, there are lot of blocks with house. In few blocks internet connection is working and few not working. It is unfortunate to see ACT no one takes responsibility to call customer and appraise what exactly issue is. When I see my status...

Lot of tickets had been raised through ACT app. Customer care is the worst - nobody cares to pick the phone.
The resolution is very delayed. In current era without internet, how can we work? If a bill is unsettled or settled lately, ACT is fining the customers but when internet is not working for many days or intermittent connection issues were faced, they are not ready to provide waiver....

ACT fibernet service is such a worst customer service I have ever seen. No one is aware and serious about their work. My internet is not working since a week. I had called them many times may be around 2-3 times everyday. But everyone is speaking same thing like a parrot. But I didn't got any service from them. Since 1 week I am struggling but instead of resolving my problem they are telling only *** things. Such a worst internet service...

Complaint no. Sr[protected]
The said complaint was raised on 31-10-23, issue not resolved till this time. The local team person had been contacted yesterday. He will look into the issue today, but he is not picking the call and issue not yet resolved.
Yesterday the technicians were attending the fault in the entire street for relaying of cable. That time also intimated to the technician but he is irresponsive and ignored...

We planned to demolish and do reinovate the house so kindly remove the junction box and it's associated wires from the house....

Net work problem 3 hours...

My current plan is ACT Rapid. Please downgrade it to ACT Basic since my usage is less than what is offered. There is no option is app / customer service options to downgrade the plan.

Customer ID: 10942966...

ACT Fibernet,
Please note that Netflix bill will not be paid by us... Since last month the next day of installation the plan was upgraded to standard without taking our concurrence for which Complaint No. SR[protected] was raised on 13.09.2023. No one bothered to check the customer issue and the complaint still not resolved and kept OPEN.

Every day msgs pop up that the issue will be resolved following day and nothing...

My self a Customer of Act FiberNet who took service recently. i raised complaint on 26 th september 2023 for which no one responded till date 03 october 2023.

such a worst service from act fibernet, even customer care persons are also doing fraud by providing false information of resolving the issue in 2 hours, since 08 days....

I took act fibernet connection Account number[protected] and used for 7 months in the year 2021 (without knowing that company motto is to scam), they installed a junction box in my house and promised to give power discount every month and everything was fine and good till then but the main issue started when i disconnected act connection in December 2021. Repeatedly i called them and informed to remove that junction box from my home but...

I signed up for a 150Mbps prepaid plan and I got a speed of less than 35Mbps. When I complained they asked for 2k for the replacement of the router. They raised dozens of tickets and closed them without solving them, and they are masters of false promises. they are typical Andhra company of the 1980s they are out to swindle their customers & investors. No one cares to reply to the emails. I canceled the subscription. They haven't refunded...

I have paid full amount but still installation not done. Sales person not taking responsibility post the payment. Ajith contact number +[protected]...

On 10th Sep’23, I have paid quarterly billing for the amount of Rs. 2297/- and still today installation not done. For all initial activities sales person Ajith guided me but after that no response from or neither from the brand. They are working on installation TAT of 2 to 4 hours but it’s been 4 days no further update from them. I would request immediate action from ACT....

On 10th September 2023, I have paid for ACT broadband service with the full amount of Rs.2279/- for quarterly plan and I was guided by the sales person Ajith (phone number[protected] until I was paying the amount through online. Post that there no response from the sales person or neither from the brand. I am keeping trying to reach the sales person but no use. In this WFH culture I am suffering without proper internet service and ACT claim...

Initially we have raised a complaint with ACT for internet not working issue on Aug 25th and also later on raised multiple tickets on GX Box approval request (due to junction box issue at my neighbor's premises ) and Junction box installation at my own premises, amount waiver request for incorrect account deactivation by ACT team etc etc. Every request is keep getting closed automatically without even providing actual resolution to customer....

I am writing to express my deep disappointment and frustration regarding the delayed installation of my broadband service, which was scheduled for [03/09/2023] . My reference number for this installation is, and my account number is[protected]

I raised more than 10 tickets but the issue didn't resolved, I used hathway too but compared to Act Fibernet, hathway is better than Act

I initially signed up for your...

Act connection was shifted from my friend's name to mine. We paid 2300+ to get this done. It only had to be reactivated in Bangalore when we reached. For 3 days we called them and nobody came. They asked for extra installation money and got a new connection for another 650+ ra. On the fourth day we asked them you cancel and initiate refund. They said okay. We didn't get a refund. I called again. They said oh refund has not been initiated,...

Dear sir

I have contacted the act fibernet for a new connection and provided my address details to the sales executive. Then the executive shared me a link to pay the plan amount and then he will initiate the installation for me. So i have paid the said plan amount and shared the payment screenshot to him for confirmation. This happened on 04.09.2023.
Then he replied that he will assign the job and complete the installation...

How horrible this customer support is, I'm shifting to different city and i no longer need this connection, i already raised request but they said me to raise again a request after few days, does It make any sense, they are making me to pay another month bill.

i request you to solve this immediately....