ACT Fibernet Complaints & Reviews

Dear ACT Fibernet Customer Support Team,

I am writing to express my deep dissatisfaction with the recurring internet connectivity issues I have been experiencing with my ACT Fibernet connection. For the past several months, without fail, the internet service has been unavailable for at least two days every month. As a work-from-home professional who heavily relies on a stable and uninterrupted internet connection, this situation...

After using them for the last few years, their service now become a headache, they claim top speed and been charging over 1300 each month but the internet speed has been poor for the last couple of months I raised several complaints but their reps would ask to cancel the complaints which is sort of red flag, they were suppose to changed the wire to the main router which they never did. It really pain to reach out to this company but they...

My subscription is ending on 15th May'2023.
I want to resume the connection on 1st June as I am leaving town for 15 days.
But ACT is charging a late fee. Which is clear looting and illegal. How can they charge late fees for prepaid plans?...

I paid Rs.4130/- on 5th May but the installation was not done 6th and 7th, Then I asked them to cancel & refund the amount. The refund is not done till now and they are delaying it everyday in spite of calling the call center its of no help...

I paid Rs.4130/- for 6 months package on 5th May, the installation was supposed to be done on 6th May. Rescheduled for 7th May but it was not done. Then I asked for cancellation & refund which they are delayed everyday, The staff raises the ticket and closes it without even speaking to me. I used their services earlier for 11 yrs but with every passing day its going bad to worse. The staff is rude is does not respond to calls. They should...

Dear Sir,

I have enrolled in 80mbps speed plan but I get only 3 mbps.

My interest speed is very low and this keeps happening often. Everytime someone raises complaint from my locality about the internet speed issue, the technical person fixes it and within one week again the internet speed is down where I get on an average between 20-30mbps. Else other times is 3mbps. Please check the screen shot.
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I had given a complaint for disconnection of my Broadband connection. For that, I have been calling ACT customer care since the 9th of this month and whenever I called, they will inform me that my request will be completed and will get the refund within 7 working days, I called 4 times for the same issue and they will raise a Service request and without resolving the complaint they will close it. Today when I called and checked the status...

During the meeting internet dropped, it's been more than 8 hours now issue not resolved. Unable to reach the customer service technician. People don't respond the call. Can't bank on the internet service. Very bad experience. Airtel is much better than this. They even closed the ticket with the issue resolved....

During the meeting internet dropped, it's been more than 8 hours now issue not resolved. Unable to reach the customer service technician. People don't respond the call. Can't bank on the internet service. Very bad experience. Airtel is much better than this....

I have asked new connection request on 19.04.23 and payment of 2391 INR was done on same day. ACT team never responded after payment and i have asked for refund of the payment on 23.04.23. Refund request was accpeted by my money is not refunded to me. My registered mobile number is [protected], my ticket number is SR[protected]...

I have asked new connection request on 19.04.23 and payment of 2391 INR was done on same day. ACT team never responded after payment and i have asked for refund of the payment on 23.04.23. Refund request was accpeted by my money is not refunded to me...

Hi Sir, As per my plan I need to get Internet speed of 300 Mbps and I am getting very low like 150 - 225 Mbps and its getting fluctuated very frequently, raised a complaint service engineer came and conveyed to change the router WIFI 6 will support properly in my Ground Floor and First Floor, I am conveyed the same to ACT Billing team and they asked me to upgrade 400 Mbps plan then only they will provide me that router, Why do I need to change...

I took act connection in 2018, When I took the connection they gave a router which supports 40mbps.
in 2020/2019 I upgraded the connection to A-1325 plan and which is of 300mbps plan. and they didn't suggest or propose to change the router.
Even when we try to raise request in ACT app. it shows only 3 options to increase the speed. no one is related to according to Act Plan.
There is no option in act plan also which suggests...

Junction box was placed at my home in Sep 2022 and tried to make so many complaints and waiting . But there is no response from team.
if the action is not taken in 10 days ill take to consumer complain and continue to fight....

I raised a request for disconnection of my account because of frequent network issues. I took a plan of 12 months and used 9 months there is additional 1200 rs present in my account, while talking to the support team they denied to refund this 3 months and the additional amount present in my wallet. I told that it’s not legal and I can take legal action if amount is not refunded but they said that you can take any legal action but we are...

The after sale service is very bad. I had been calling them and their representatives from past 1 and half month for shifting the connection. I have tried applying for shifting through the application too. But there is no one who is taking any action. I have paid for 6months but from past one month I couldn't use it coz no one is shifting my connection. For the new connection, they were fast enough to install. They installed in next day....

My Pathetic experience with ACT Fibernet and How I am being CHEATED by them!
Applied for new connection and was cheated:
1)On Router: Promised to provide free router TPLinkC5. But provided some cheap brand and was bluffing that this is more costlier than the promised TPLinkC5 router - raised tickets SR[protected], SR[protected] - and were closed without any proper resolution.
2) On Installation: Gave TEMPORARY...

After my pre-paid plan of 6 months get over, i disconnected my internet through their app i disconnected my account of act fibre net and discontinued my service and received message from the company of deactivation of service but im still receiving messages from Act Fibre of Rs 3886.92 and again added due Rs 272.45 for April month.

i didn't use their service after my plan ended, but still, they are charging me for their plans...

After my pre-paid plan of 6 months get over, i disconnected my internet through their app i disconnected my account of act fibre net and discontinued my service and received message from the company of deactivation of service but im still receiving messages from Act Fibre of Rs 3886.92 and again added due Rs 272.45 for April month.

i didn't use their service after my plan ended, but still, they are charging me for their plans...

Internet is not working since this morning. Please fix it as soon as possible. Thank you!...