[Resolved] Ava Merchandising — Order Not received - False Commitment | |
Hi, I have placed order an for Louis quartz watch and Verona trolly bag on 3rd of December' 07 and my order# is[protected]. Today is 13th of Jan'08 and I have not received the my order. Whenever I try to contact them they give false commitments and give me false excuses. Summary of calls made to AVA: 25/12/07 - Sudhir 28/12/07 - Rosita 2/01/08 - Shashank 3/01/08 - Don't remeber the name (provided me the docket# for courier company) 7/1/08 - Meenakshi 7/1/08 - Lalit (Floor Manager - committed that I will receive the product by Thrusday) 11/01/08 - Gopal 11/01/08 - Inderpreet 11/01/08 - Gaurav 11/01/08 - Ashish 12/1/08 - Manish (provided me the phone# for courier company) 12/1/08 - Meenakshi 12/1/08 - Rajesh Even after making so much call to them I haven't received the product. On 3/01/08 they provided me the docket# but they didn't provided me the courier company phone#. I tried to get the number from them but they never provided the courier company number and luckily today I got the number for courier company. The strange thing is that courier company is telling me that they have not received any shipment from AVA Merchandising. When I am asking to refund the money they are saying that it will take more than one month to refund the money so it would be better if you wait for the product. I do not understand it takes a minute for them to charge the money and it takes a month to refund the same money. I have paid my first installment to the bank but I haven't received the product. One more intresting thing that they are charging me Rs 250 for the delivery and they are taking ages to deliver the product becuase I paid the delivery charges. I had a word with their Floor Manager - Lalit who committed me that I will receive the product by Thrusday but again that was a false committment. I have been trying to get a hold of Lalit but now he is not coming on phone or his Agents are making excuses. Please help me and provide me a solution! Regards, Abhinav Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 142 Comments | |
Comments
you r right AVA customer care people are polite because they are working for there need but there managers are forcing them to give false comitment to customer.
Reply
Yes I also give order to AVA Sony Digital Camera on 24/10/2009, and second day is Sunday, So on Monday (26/10/09) I give a call to AVA that they cancell my order She Said Ok Sir we Cancell your Order, but Next day in the morning She call me and said that this could not cancelled because it is already forward.
Now what should I do they also take my money from my creadit card.
Now what should I do they also take my money from my creadit card.
call ur credit card bank and tell them u want to take a dispute on this trns they will do and investigation will happen...
I had placed an order for TISSCOT watch through HDFC bank and my order no is HD 2758 on 30/09/09 (thru Mansi Madan ) but till date I have not received the watch and every time I contact them which is attended either by Saurabh Jain, Saurabh Gupta, Noor, Gautam and I get the same monotonous reply ( seems as pre recorded ) that the delivery shall be made within 5-6 days as the watch was out of stock.I dont know if and when I shall get the watch.
I purchased an MP3 player through my Citibank card [protected] . The product was delivered to me but was found to be defective . As per the advise of your officials I couriered it back . After some time I got a call asking me to optfor any other product . I opted for travel bags Qty 02 with some extra peyment . My complaint no is C/16/07/09/352 DATED 7/16/2009.kINDLY LET ME KNOW THE PRESENT POSITION.
Yes am facing same problem. They are not giving my money back. I booked my product on 5 june 09. They send faulty products twice after long follow up. After that I asked money back. They took my complaint. But till date I not received single rs from them. I thought they are Lootere. Cause they know you can't do anything against them. Basters sitting in office & using Call centre employee to attend the complaints. do one thing just give lot of gali through phone for personal satisfaction.
The order was placed on August 2009 and it was delivered on 1st October 2009 which was defective. Since then I have been lodging complaints every week. I get only false commitments for the replacement of the product but nothing has been done so far.
AVA Merchandising MP 9 — Defective Product not replaced
The order was placed on August 2009 and it was delivered on 1st October 2009 which was defective. Since then I have been lodging complaints every week. I get only false commitments for the replacement of the product but nothing has been done so far. i am one among the people who is cheated by AVA Merchandising
i was ordered a swatch watch AYDS4010AG code-1063 (product code -HD3392)through HDFC bank on 20th nov 2009, i received the order on 07thjan2010 almost 50 days, i was disappointed, they sent some other model saying that the model you requested was out of stock, so we are dispatching you a another model, i have not informed about this decision taken by them,
i called ravi customer support guy, who spoke to me and i was asking him to refund my money and cancel the order, i am advised that they will call me after 24/48 Hr, still i am waiting for their response this peoples are cheating the public should sue this people
pls help me !
i was ordered a swatch watch AYDS4010AG code-1063 (product code -HD3392)through HDFC bank on 20th nov 2009, i received the order on 07thjan2010 almost 50 days, i was disappointed, they sent some other model saying that the model you requested was out of stock, so we are dispatching you a another model, i have not informed about this decision taken by them,
i called ravi customer support guy, who spoke to me and i was asking him to refund my money and cancel the order, i am advised that they will call me after 24/48 Hr, still i am waiting for their response this peoples are cheating the public should sue this people
pls help me !
pls help me [protected]
AVA merchandising — Product not delivered yet
My order number is HD2761. On 1st Oct 09 – I placed an order for following combo offers:1. Swatch Ladies wrist watch (Model No. YLS 112) & FIDO ladies Hand Bag (Product Code – H095), &
2. Reebok Shoes (Size 9 – H094) & Reebok Sunglasses
Out of which I recieved the first combo which is Swatch Ladies wrist watch (Model No. YLS 112) & FIDO ladies Hand Bag but the Bag which I received was totally different (in terms of size, colour & looks) from the one which I received. So, I spoke to them for that & they said it will be exchanged. But the very next day, I got a call from other executive saying that they don’t have that purse with them so I have to order something else in place of this order. So, in place of that combo offer (which was returned back to them), I had to order something else (forcibly) & I ordered following products:
1. Transit Strolley Bag (28” inches). With this, 15” inches Transit Strolley Bag is free – Model No. TS01
2. Jewellery Watch Set (Product Code – T021)
3. Reebok Travel Bag for Rs. 200/-
BUT I HAVE STILL NOT RECIEVED ANY PRODUCT AGAINST MY RETURNED PRODUCTS. After 2 mnths, they said you have to order some other product again & then, I ordered Verona Trolley Bag & requested to reverse my balance amount whihc they said will be done in 15-20 days. BUT AGAIN ITS BEEN MORE THAN A MONTH NOW & I HAVE NOT RECIEVED ANY PRODUCT. EVERY MONTH, I AM PAYING THE MONEY (THROUGH CREDIT CARD) FOR A PRODUCT WHICH I HAVE STILL NOT RECIEVED. HALF OF TEH MONEY HAS ALREADY GONE WITHOUT ANY PRODUCT.
So, you are requested to kindly help me out in getting my product & refundable money ASAP.
Regards
Khushboo
[protected]
I have placed an order on Nov.18th, 2009 for a Swatch wrist watch Model no. AYDS4010AG Code-1063, Product code is H100. The order no. is HD3337. After several calls made to them, finally I got the product on Jan 5th 2010, but with a different product code ie YGS12006E with a code no.H068, where as I have ordered for code mentioned above.. I got shocked by seeing the product. Firstly I dint get the same product which I have placed an order for, secondly the one they have sent to me was pathetic, no one would like to wear that wrist watch. Its so ugly.
When I called them, they said they will lodge a complaint but I dint get any mobile confirmation regarding this. I again called on 13th Jan, they apoligised for the same and requested me to accept the order and offered me a BEAUTIFUL REEBOK travel bag worth Rs.300/-(beautiful according to them just like this wrist watch they sent me). When I dont like the product they sent to me and that was not my ordered one, why should I accept it. Mean while EMI of Rs.498/- got debited for consecutively 2 months from my HDFC Credit Card.
My only suggestion to all of you, Please dont beleive AVA Merchandising people, and help your friends and relatives too. They are a Big Big Fraud. i dont understand how come such a big organisations and banks like HDFC and SBI have got tie ups with such a fraud company.
I will file a complaint agianst AVA in Consumer court and seek my money back..
When I called them, they said they will lodge a complaint but I dint get any mobile confirmation regarding this. I again called on 13th Jan, they apoligised for the same and requested me to accept the order and offered me a BEAUTIFUL REEBOK travel bag worth Rs.300/-(beautiful according to them just like this wrist watch they sent me). When I dont like the product they sent to me and that was not my ordered one, why should I accept it. Mean while EMI of Rs.498/- got debited for consecutively 2 months from my HDFC Credit Card.
My only suggestion to all of you, Please dont beleive AVA Merchandising people, and help your friends and relatives too. They are a Big Big Fraud. i dont understand how come such a big organisations and banks like HDFC and SBI have got tie ups with such a fraud company.
I will file a complaint agianst AVA in Consumer court and seek my money back..
AVA — waiting for a Refund
I have orders a swiss watch form ava inthe month of november. As ther was delay in shipment i called and requested to cancell as the product was not shipped yet.the advisor said will take a request to cancell the orrder and afeter few days i was suprised to see a mesage which confirms the shipment and after receving the product even more suprised it was totally a different watch with an apology letter saying the product is not available.If the product in not available why am i not informed abt it what is bbig deal in cancelling the order when it is not availble.
I called them and requeted to collect the product the advisor (AVA) asked me to adjust with watch as it is the same brand and same price.After making so mant phone call i spk to a floor manger Gourav who confimred that it will be taken back by courrier in 22 days it been a month noone has turned to collect the watch.
And every i call like hieghts of custmer service i get complaint number to my moibile phone and nothing happes.I dont know what to do. Pls advice.
AVA merchandising — no feedback delivery taking three month
dear siri order a camra to ava company at 27 nove-2009 but till today idont get product and also i call manytiome from 25 jan to till thatbut they not reply after my phone my order no.HD 3408 AND MOB.NO. [protected] SO , AVA MERCHERDISING COMPANY 3RD CLASS COMANY , TELL ME HOW TO CLAME THIS COMPANY
I just read everyons reply toward the company. its really shoking. I have facing the same problem.I placed an Black berry 8110 handset in the Month of Sep 09, bust still i have't rec, any handset. Even after making so much call to them I haven't received the product
in the mean time I cancelled the order and asked for the refund When I am asking to refund the money, they are saying that it will take time to refund the money .I have paid my installment to the HDFC bank but I haven't received ant thing.
M/S AVA Merchandising Pvt. Ltd; Gurgaon, Haryana is cheating valued customers of HDFC.
in the mean time I cancelled the order and asked for the refund When I am asking to refund the money, they are saying that it will take time to refund the money .I have paid my installment to the HDFC bank but I haven't received ant thing.
M/S AVA Merchandising Pvt. Ltd; Gurgaon, Haryana is cheating valued customers of HDFC.
ava marchandising / olympus camera — complent
Dear sir/madamThis is MANOJ KUMAR GARG . i want to inform you that i m a credit card
holder of the HDFC bank . i receive a pamphlet of ava merchandising with my
card statement . i have booked a olympus camera and a free watch with the
camera . i have booked my camera on 15th of janauary 2010 . the company
promise me to deliver the camera within 21 days .but i haven't recieve my
camera till date . when i talk to their customer care they gives me false
information about the product .the payment of the product has also been
deducted from my bank account .
my customer id is AVA/ 10/ 0160281
and lots of complaint id given on every call
i m very much worried about my money and want a correct action
the details of the company is :-
NAME : ava merchandising
PH. NO. [protected] / [protected] / [protected]
office in gurgaon
my details are
NAME : manoj kumar garg
ADDRESS: 5 new anand vihar bhatia road ghaziabad
PH.NO.:[protected]
i want you to take the corrective action you can take against them for my
help
thanking you
manoj kumar garg
I wish i had visited this website before i placed the order on AVA merchandising. I can clearly see that that AVA merchandising does not ever deliver materials ordered on them on time or provide information correctly.
I have ordered for a blackberry handset on 22nd of Feb.10 and as on date, which is 10th of Mar.10, i have no clue on the status of the shipment. Not to mention i have been charged for the same promptly by them.
I have ordered for a blackberry handset on 22nd of Feb.10 and as on date, which is 10th of Mar.10, i have no clue on the status of the shipment. Not to mention i have been charged for the same promptly by them.
same happened to me too...worst merchandiser...don't know why HDFC partnered AVA
Have u managed to get the refund from the company till date. I am in the same situation. its been close to two months and still no word from them only false commitments
Hi,
I ordered UCB purse and Monolisa Perl set on 16th of jan, the commited for 21 days, , today is more than 2 months hvnt got anything, , and the alredy charge money from my credit card... There is no responce of complain .. they only gv complain #... Wish no one to deal with this co..No one is redy to transfer your call to supervisor too.This company Sucks
I ordered UCB purse and Monolisa Perl set on 16th of jan, the commited for 21 days, , today is more than 2 months hvnt got anything, , and the alredy charge money from my credit card... There is no responce of complain .. they only gv complain #... Wish no one to deal with this co..No one is redy to transfer your call to supervisor too.This company Sucks
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