[Resolved]  Reliance Communications — customer care service number.

Idea Cellular — Activation of Plans without customer permission

have been a prepaid customer of IDEA for the around 2 years.Recently,some Executive from Idea called me up and explained a plan about GPRS internet service costing Rs.20/day.I listened to him but as I had no interest in the service at that point of time, I told him that I will think about it.

After a day, 20 Rs. were deducted from my account and subsequently the next day again the same thing happened.I called up the customer care service to know what the hell was going on.The customer care exec. told me that a internet plan named NET20 has been activated on your account.

The Executive who called me that day must have activated the plan on my mobile without my permission.He might have been trying to achieve his targets without the customer being willing to close the deal.

As a loyal customer of IDEA cellular I want to know what kind of customer redressal mechanism do IDEA have and is IDEA trying to diminish its brand image that it has created over a period of time by going for unethical practices.

sir mera mo.no-(old no-[protected]) se [protected] huaa jise me mo no- chenge ka koi charge nahi hai or 200/- per month bill per less hoga jo ki aap ke webword me govind ji (Mo.No-[protected]) hai unhone kha tha per isaa kuch nahi huaa, us ke baad humare pass message aaya 455//- outstanding ka aaya to hume govind ji se baat ke to govind ji ne kha ki aap message per dyan ne de aap ke paise revarce ho jayege per iss nahi huaa humari out goving bund kar di hum ne govind ji se baat ki to unhone 180/- jema dene ke liye bola per sir me iss se paresan ho geya hu .. is liye aaj se koi bill ka payment me nahi karuga to bill ne bheje se number bund kar de ve...

Thanking you

shanti lal lalani
bikaner (raj.)

Reliance Comm — sim card detail

from last 1 month m getting usolicited calls from two reliance nos [protected] n [protected]...may i know the name on which these sim cards are registered..my no is [protected]...n my email id id rahul.[protected]@gmail.com

Company refuse to give the my own no. to me
Dear Sir/ shamim,

In Very Short
my new no active but not working this time me to call costumer care but not solve my problem my no is deactivate me complain costumer care saying costumer car your id is not submit but me id is submitted 15 days ago plz sir activate my no
I saying that become its is LIFE TIME NO...[protected]

Dear Reliance team,
my name is Tapash . my mobile no. is [protected]
Without my permission your company activated any plans and they charges and debited my account for which i am not ready for that unnessary money investment.
Now it has activated LOVE Messages.And when i am trying to Unsubscribe this facility using Unsub 1368 to 155223(toll free) then message is failing all the time.
So kindly consider my request or i have to deactivate my Reliance SIM.

Thank You
Tapash

reliance sir
i had taken a new connection no [protected], 2nd jan-2010 Gprs wap service Rs.299 (unlimited plan 2gb) has been activated i receives a message that, i have been successfully subscribed to days.
next early morning.i Am browse wap charge 1 mb used Rs. 0.50 pesha charge...i am sure using aprox 200mb only within 30 days charge Rs.3000 curuncy pls chacke my call record..., 6 time give the complaint r-care no:[protected],[protected],

[protected],[protected],[protected], & 2 time meet r-com head office exuctive mr. vinay & neha srivasthav but no responts.made the biggest mistake of my life by taking reliance connection.
please see that i don't want any additional service on my mobile with out my letter & don't force me to complaint against your service to the consumer court. Now we are sending this final letter pls solve my probleme

20th-feb Reg. my complaint cunsumer court...



Rajesh kumar jain

bangalore-26

To whom it may concern (if at all !)

I have taken a Reliance prepaid mobile connection in Bangalore ([protected]) more than fifteen days ago. It worked for first couple of days. I put more money in it and then the number was blocked all on a sudden, despite giving relevant identification documents (I am a Group B gazetted officer of the Government of India). I am originally from West Bengal and therefore my address in Bangalore is temporary (at least not permanent), which I duly explained in a letter. My passport, voter id card, ration card all were issued in West Bengal. I have been told that my letter and documents have been accepted, but my number remains blocked as it was. Even my reach to customer care service has been blocked although each time I want to make a call I am advised by a recorded voice to contact the Reliance Customer Care (without citing any number though, which I had to find elsewhere). If I want to contact the relevant Reliance Distributor in the area (named Sanjay at [protected]) he never picks up the phone. My question is what kind of INTELLIGENT people are running our government and our corporates, that terrorists go ahead with doing what ever they want to do as easily as ever and people like me are treated like terrorists without ever committing a crime?

Sincerely,
Kausik Kumar Majumdar
Assistant Professor
Indian Statistical Institute
8th Mile, Mysore Road
RV College Post
Bangalore 560059
http://www.isibang.ac.in/~kaushik

respeceted sir

despite the fact that i have unsubscribed to your mobile radio service in the
month of oct09, the debit of Rs.30 per month is being done till date.
complaint has been lodged twice with customer care vide complain no.[protected] & vide[protected] who assured me about return of money but invain.I HAVE NO OPTION LEFT BUT TO APPROACH TO CONSURMER F
FORUM FOR AN LEGAL REMEDY IF REMAIN UNRESOLVED HEREAFTER.
YOUR EARLIEST ACTION IS SOLICITED PLEASE.
(s.tanda krishna)
mob no. [protected]

dear sir...

i ahve one Rellience L G Conection with CDMA connection alreday i am using that connection at Andrapradesh Presently I am In Delhi So I want to change this connection from A P To Delhi So Waht i do

I have losed my phone. my Mo. No is [protected].plese I request to you It No all the serves do stope.which no missuse by other persoin.this phone lose time 4:00 pm Date[protected] No. detales is ...Rajesh kumar 9/3675 dhampura gandhinagar Street No. 1 near satyanaran mandir delhi 110031

hi sir,

My reliance CDMA no is [protected] i am using this no since june 2007, yesterday i have recharge with Rs 100. i didn't make single call or sms from this no, even when i call i am getting message your balance is over please recharge it, i cant be able to make call. please rectify the problem and start my out going.

my mobile is miss please off (block ) my sim
mobile no.[protected]
please send information is e-mail id ajay.[protected]@rediff.com
and after 10/03/2010 in this mobile no. [protected]

From--Muthyala Ramakrishna rao
Relience Id no[protected]
phone no[protected]
Sir,
I retested to you sir i am using in your internet and land line phone very good services and now I have living at 2-1-429 gensis apartment flot no 201 street no 4 Nallakunta Hyderabad . now on[protected] shifting from Nallakunta to plot no 51, Venkateshwara colony, Bandlaguda jagir, Rajendra nagar mandal Ranga Reddy district pin code no 999999
I requested to you sir iam seen reliance map in that Rajendra nagar is their but the Bandladuda jagir not covering of in your relience servie.
all ready inforn service cutmar care for cancelling internet and land line phone from effect 12 march 2010.
sir suggeseted to you sir in that area no of new colonys is their the relience covering plan to this area.
not covering the reliance area.

Dear Reliance Team,
I ashish jain mobile no is [protected] i Requested you to stop SMS1P SO MANY TIME since jan BY SMS DACT SMS1P so many time i have recved a sms No default configured /i call also customer care but some time they deacctivate my serviecsms1p but every 1of month u renewing sms1p service acctive and dedect amout in my mobile balnce pls STOP MY SMS1P SERVICE /CR VALUE IN MY BALACE IN MY MOBILE BALANCE

Prepaid Mobile Service (CDMA) — Irresponsible actions by customer care centre staffs

Respected sir,
With great concern I am projecting these problems which disturbed me and continuing still as I am typing this matter.

- I am a RIM CDMA user staying at place known as Chakibank in Pathankot, Gurdaspur Dist of Punjab State.
-- My mob no. is [protected] using since September 2006.
- On 23 Feb 2010 onwards I started receiving continuous SMS from 59999, which welcome me to Himachal Pradesh and back to Pathankot after very few seconds.
- This has disturbed me the whole night, where I was not in a position to either switch off or to put in silence mode due to the nature of my duties.
- Next day through customer care centre I tried to raise my complaint.
- On 24 Feb (call attended by Ms.Asha) and on 25 Feb (call attended by Mr.S Singh). both replied me that the problem will be solved, but denied any complaint number/reference number saying that it is only a feed back.
- On 26 Feb one Mr. Jeet given me complaint No.[protected].
-But the disturbance continued and on 02 March morning hours (call attended by Ms.Asha) advised me to contact [protected](Ms.Gurvinder Jeet Kaur). I tried for quiet some time but could net get through. In the evening hourse aproximately 1650 hours I again tried the customer Care. One Ms Shahana attended and I requested her to connect me to some higher supervisory staff. She denied it and when I insisted she put me on Call waiting and finally the Call got disconnected.
again I tried because of the conyinuous disturbance of SMS, and one Mr.Amrit attended and done the same as earlier. Third time one Mr,Pankaj attended my call professionally. From him to my sirprise I came to know that the last reference No.[protected] does not explain my actual complaint, but just written to activate DND service.
- Mr Pankaj given me another complaint No[protected].
- On 02 March night I left for Delhi for some official job, expecting that my problem will be resolved by the time I travell back to Pathankot, which did not happened.
- On 09 March I contacted [protected], , but she did not gave a satisfactory response, and also replied that my Date Of Birth is not maching and advised me tho forward the SMSs which is being received by me. I have forwarded the same.
- On 07 Mar night approx 2235 hours, one Mr.Vivek attended me, again given me a shock that does not explain my actual complaint, but just written to activate DND service. I explained all the problems experienced by me till now and elaborately again explained about the SMS of roaming from 59999. He given me complaint number[protected].
-On 11 March again when I was at Halwara(Punjab), when my aircraft was waiting for take off , I received a call from a number[protected]. I requested to give a call later.
- Disturbane continued mercilessly and on 15 March I called and one Ms.Sarith attended and told me that it must be due to the location near HimachalPradesh. She assured me rectification within 48 hours. Since beginning I was explaining about this to every one. The tower named NURPUR and PATHANKOT and their transmisssion charecteristics may be the factor.
- Today (17 March) after 48 hours I contacted again because since morning to noon time I received arround 114 SMS. One Ms.Reetha attended and advised me to contact Ms.Gurvinder Jeet Kaur([protected]) . At arround 1510 hours, I contacted her and she has asked for anothe 48 hours.
Respected sir
- I have a great respect for the Great RELIANCE.
- I am enjoing your service since last three to four years as I am a person
travelling frequently to different parts of our country.
- But to my great surprise I am experiencing an highly irresponsible behaviour
from your staff at various levels.
- Kindly think about these helpless customers who can not switch off or
discard their mobile connection because of the nature of their job.
- Just imagine the disturbance at the home and at office.
- Kindly consider this humble request by feeling that you are at my place.
Hoping for a positive feed back.

Thank you sir

relaince is waste company

sir,
im not able to recieve sms from other network services.im facing this problem
since 12 march.so whats the reason for that and when this problem will be solved.

Dear Reliance team,

I am using ur service network so far but for two-three days i cant recieve important calls(as Outgoing& Incoming ) because o[censored]r Network Problem. So pls kindly refer the service interrupt& satisfy ur customer.For contact me:[protected]



Thanks&Regards,
Saseendran

HI, Im Deepak working as a GM for hotel Best Western Chandigarh, on feb.14th i purchased two reliance numbers for my personal use, for both the numbers i did the recharge for rs 400/- & till today im still waiting or the balance & rite now my both the numbers have been deactivated & there offices in panchkula tells that sir this is customer care fault & cutomer care people tells we cannot help u out, i never expected such a thing frm such a big name.Its almost 1.5 months im continously facing problems with the network & the service.Well wat ever im writing this is not for reliance but this is for all people who are planing to buy reliance in the future.My suugestion is to buy vodaphone or airtel instead.

Deepak,
[protected]/[protected](NO.WHICH NEVER WORKED) Shame on ambanis.

Dear sir,

My CDMA cell no is [protected] is copied by another person. so i want celender this number. Plz u contact with me. my cell no is given bleow.
Thanking You
Rajendra panday
cell- [protected]