[Resolved]  Tradus & ibibo — tadus - a complete fraud

I purchased a HP printer and three books from Tradus via online shopping on 14th Oct 2010. Without confirming the address they processed my payment and confirm that my order will be delivered on my old address ie Ghaziabad one. On seeing that my payment has been confirmed and order will reach Ghaziabad , I imdt contacted tradus. Their customer care executive told me that order will be delivered on Manipur address but they require a mail from my side for the same. I send them a mail on the same day ie 14 Oct 2010.

After this also, to my surprise first they deliver the books on my ghaziabad address. When i called them up they were not aware of the problem only!!!!!! One of thier customer care executive Mr Lakshya told me that he will come back to me within half an hour with the details. Next 6 hrs no body gave me a call from tradus and when again I ring them up they told me that I have to contact Airways ie courier company which is looking the delivery part of order. I gave a call to Airways and again to my suprise they told me that from tradus side thier is no request for address change!!!! I again gave a call to Tradus and narrate the Airways story to Mr Lakshya and Sandeep.

Lakshya told me that I will get the delivery in next seven days, positively. And today ie 28 Oct 2010, I got a call from Airways tellling that they will be coming to deliver the printer at my GHAZIABAD address!!! I told them that about my problem and I got a quiz winning reply that thier is no address change request from Tradus side.

I gave a ring to Tradus which was attended by Sandeep. In a very unprofessional and rudy manner he told me that he will cancel my order and I will get my money back. I told him that ok, pl send me a mail confirming the same he told me that I will get the mail in next 30 min. The conversation happened at about 1000 hrs and it is more than 3 hrs and I havent received any mail from thier side.
Today it is 11 Nov 2010 and till now I am waiting for the refund of my money or product but all my attempts are unsuccessful. In between one Mr Vikas( I hope he told me his correct name) called me up stating that I will get my order in next 24 hrs but this was also about 144 hrs back and I am still waiting for the refund or order.
I am sure that this site and all the employees of this organisation are fraud. Doesnt have any professional experience. They are just making money from customer's pockets.

Copies of mail-






kaushalendra singh
<[protected]@gmail.com> Thu, Oct 14, 2010 at 11:42 AM
To: [protected]@ibibogroup.com
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Dear Tradus

It is in ref of my Transaction Id- 1047402 for item id numbers 62928
and 62929. I want the shipment on a diff address which is as follows-

Major Kaushalendra Singh
c/o Hav K K Singha
23 Assam Rifles
Assam Rifle Transit Camp
Minuthong
Imphal
Manipur-795001

Contact number-[protected], [protected], [protected]









Tradus=026-465' Change of Address
Inbox tradus
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Customer Care
<[protected]@ibibogroup.com> Thu, Oct 14, 2010 at 12:06 PM
To: kaushalendra singh <[protected]@gmail.com>
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Hi kaushalendra,

Welcome to tradus!

Thank you for writing to us.
This is an automated mail to acknowledge receipt of your mail and our Customer Support Executive will respond to your query within 1 working day. Or, you may call us on[protected]a.m to 7p.m )
Since your interaction is being tracked through the subject line, we request you not to change the subject line for your future correspondence.

You are requested to mention your Transaction ID/Order ID in your mail if your query is about an existing order. Transaction ID/Order ID is available in your “My Account” section.
Please ENSURE that your email, contact address and telephone number is accurate for speedy processing and resolution.
Happy Shopping!

The Tradus team

http://www.tradus.in


'Tradus=027-284' "Delay in Delivery 1047402"
Inbox tradus
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Customer Care
<[protected]@ibibogroup.com> Fri, Oct 22, 2010 at 9:06 PM
To: kaushalendra singh <[protected]@gmail.com>
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Hi kaushalendra,

Welcome to tradus!

Thank you for writing to us.

This is an automated mail to acknowledge receipt of your mail and our Customer Support Executive will respond to your query within 1 working day.
Since your interaction is being tracked through the subject line, we request you not to change the subject line for your future correspondence.
You are requested to mention your Transaction ID/Order ID in your mail if your query is about an existing order. Transaction ID/Order ID is available in your “My Account” section.
Please ENSURE that your email, contact address and telephone number is accurate for speedy processing and resolution.

Happy Shopping!
The Tradus team


http://www.tradus.in
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Customer Care
<[protected]@ibibogroup.com> Mon, Oct 25, 2010 at 1:32 PM
To: kaushalendra singh <[protected]@gmail.com>
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Dear Customer

we extremely sorry for the inconvenience caused to you.

This is to inform you that your product against Item Id:62929, under process from our
courier partner.

We will try our best to deliver your product on your given Manipur shipping address
as soon as possible.

Please give us some time to solve your concern as soon as fast.

We would be great thankful to you.

Please feel free to contact us in case require any further assistance.
Thanks & Regards,
Tradus.in CRM

Delivery of 1047402

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kaushalendra singh
<[protected]@gmail.com> Thu, Oct 28, 2010 at 10:26 AM
To: Tradus <[protected]@ibibogroup.com>
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Hi

It is in ref of my order no.-1047402. Till now i havent received my
order and the order is still moving in Delhi as the Airways man called
me up to deliver the printer in ghaziabad only.

I think this is the heights o[censored]nprofesionalism and misbehaviour with
your customer.

I would like to cancel my order with immediate effect. Failure on your
part will lead to a customer care n legal case against your
organisation (incl your ex- Lakshya and Sandeep with whom I was in
correspondance) for failure of delivery after taking payment and
making false promises for delivery.
It's a case of fraud and cheating with customer. I would like to know
that in how much time I will get my money back. Pl send a confirmatory
mail in this regard.
Thanking You
Major Kaushalendra Singh
[protected]
Customer Care
<[protected]@ibibogroup.com> Fri, Oct 29, 2010 at 5:58 PM To: kaushalendra singh <[protected]@gmail.com>
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Dear Mr. Singh,

We are extremely sorry for the inconvenience caused.

Based on our conversation, we will update you on the product status by Monday. In case our courier partner does not provide service in Manipur, we will process a refund for your amount.

Please feel free to contact us in case you require further assistance.

Regards,
CRM Team, tradus.in
ibibo Web Pvt. Ltd.
Block-A Ground Floor, Vatika Towers, DLF Golf Course Road, Sector 54, Gurgaon - 122002

-----Original Message-----
From: kaushalendra singh ([protected]@gmail.com)
Date: Friday, October 29, 2010 01:37 PM
To: Tradus ([protected]@ibibogroup.com)
Subject: Cancellation of Order 1047402

Hi

Till now I havent recieved the confirmation for cancellation of my
order 1047402. Pl confirm it ASAP, as it is more than 24 hrs and I am
waiting for confirmatory mail from your side.

Major Kaushalendra Singh

kaushi
[protected]
Customer Care
<[protected]@ibibogroup.com> Mon, Nov 1, 2010 at 7:28 PM To: kaushalendra singh <[protected]@gmail.com>
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Dear Mr Singh,

We tried to reach you on below numbers but we were unable to contact you.
[protected], [protected], [protected] & [protected]

We would try and call your again on Tuesday to update you on your order id - 1047402

Regards,
CRM Team, tradus.in
ibibo Web Pvt. Ltd.
Block-A Ground Floor, Vatika Towers, DLF Golf Course Road, Sector 54, Gurgaon - 122002

-----Original Message-----
From: kaushalendra singh ([protected]@gmail.com)
Date: Friday, October 29, 2010 01:37 PM
To: Tradus ([protected]@ibibogroup.com)
Subject: Cancellation of Order 1047402

Hi

Till now I havent recieved the confirmation for cancellation of my
order 1047402. Pl confirm it ASAP, as it is more than 24 hrs and I am
waiting for confirmatory mail from your side.

Major Kaushalendra Singh
kaushi
[protected]

kaushalendra singh
<[protected]@gmail.com> Tue, Nov 2, 2010 at 6:33 PM To: Customer Care <[protected]@ibibogroup.com>
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Dear

I waited for your call till 1600 hrs yesterday. Pls let me know about
my order .

Thanking you

Major Kaushalendra Singh
[protected], [protected]
- Show quoted text -
--
kaushi
[protected]
Customer Care
<[protected]@ibibogroup.com> Wed, Nov 3, 2010 at 6:28 PM To: kaushalendra singh <[protected]@gmail.com>
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Dear Mr Singh,

As discussed with you over the phone please find below the courier details and the contact numbers -

Courier by - Aramex (www.aramex.com)
AWB number - [protected]
Contact number - +[protected]

Regards,
CRM Team, tradus.in
ibibo Web Pvt. Ltd.
Block-A Ground Floor, Vatika Towers, DLF Golf Course Road, Sector 54, Gurgaon - 122002
kaushalendra singh
<[protected]@gmail.com> Thu, Nov 11, 2010 at 11:51 AM To: Customer Care <[protected]@ibibogroup.com>
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Dear Vikas (if you people tell your correct name !!!)

1. I am still waiting for my refund of money for the order no-1047402.

2. As per our last conversation on 05 Nov 2010, I was supposed to get
my order by 06 nov 2010 and I am still waiting for the same.

3. I am sure that you and your organisation is having some business
ethics, shame and responsibility towards your customers.

Waiting for Reply

Maj Kaushalendra Singh
[protected]














kaushalendra singh
<[protected]@gmail.com> Sat, Nov 13, 2010 at 5:20 PM To: Customer Care <[protected]@ibibogroup.com>
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Dear

What happened about the refund of my money . Its heights of
unprofessionalism and unethical behaviour from your side.

Maj Kaushalendra Singh
Customer Care
<[protected]@ibibogroup.com> Sun, Nov 14, 2010 at 10:06 AM To: kaushalendra singh <[protected]@gmail.com>
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Dear Mr. Singh,

Apologies for the delay as well as the inconvenience caused.

As discussed, the product was re- shipped on 3rd Nov through Aramex Courier.
Airway Bill Number for the same is [protected] only.

However,the courier is stuck in Guwahati for some reason. We are
investigating the same with our courier partner and will update you on it
shortly.

Please allow us sometime.

Thanks for your patience.

Thanks & Regards

Tradus CRM Team
kaushalendra singh
<[protected]@gmail.com> Sun, Nov 14, 2010 at 10:11 AM To: Customer Care <[protected]@ibibogroup.com>
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Dear

I dont require your product now as the failure of delivery is on your
part. I am not concerned that the problem is with you or your courier
partner, what I know is that I made a payment on 14 Oct 2010 and today
afte one month also you people are not sure about the delivery.

Please refer to my previous mails, I already told you people that
refund the full amount of money (cost of HP Printer). You people are
forcing me again and again taking legal action against your
organisation.

I hope that you people will initiate the action and I will get my
money back in next 7 days ie till 21 Nov 2010 in my account back.

Thanks

Maj Kaushalendra Singh











GANG of FARUDS-The Tradus Team

From technology loving enthusiasts to brooding wise gentlemen who have a sense of humor beneath that serious visage and sheer optimism, all pledged to provide the ultimate experience to Buyers. We work, we laugh, we have fun and then we work some more and more and more...

All in all, we are a community that understands that everyone loves to shop and therefore Tradus is for every shopper.
The Tradus Crew
Rahul : "Facilitator"
In his words, The Mentor & the Cheerleader for the Team - to keep the spirits high. At time I become the obstacle remover & facilitator; the obstacles are more in the head than actual :)

Rahul Sethi is President e-commerce at ibibo Web Pvt Limited.
A Post Graduate in Management from University of Bombay, He has a diverse & rich work experience of 11 years with some of the Top players in the Indian Internet ecommerce space. Prior to his current assignment, Rahul set-up and launched shopping channel on web18 - A network18 group company. Before joining network18, he was General Manager & Head of Marketing Futurebazaar and was instrumental in launching futurebazaar.com. Prior to that, He was a core part of Baazee.com team and worked in various roles of category management and later in Marketing at eBay India.

Suneet : "Our Proactive initiator"
The Backbone of our Team, the Strategy Implementer. He creates a workable and achievable set of objectives in order to exceed Annual Target.

Suneet is AVP e- commerce at Tradus.
He has worked on Tradus right from the conceptualization stage. He has been a part of some of the leading E-Commerce brands in the country, prior to joining Ibibo, he was heading the Business Development & Operations at Sifymall and prior to that he worked with Indiatimes for 6 years and was part of the founding team that launched Indiatimes Shopping in the year 2000.

Subrajit : "Our Motivator"
He is the gold chain between Buyers, Sellers & the Logistics to ensure the deliveries happen before time. He enjoys providing quick solutions to difficult situations….Thus Makes Work Place Fun.

Subrajit is Associate Director Operations e- commerce at Tradus.
He is a Specialist in Logistic Operations, Inventory Management and Sourcing with a track record of building growth, profitability & improving process efficiency.

He is a post graduate in Materials Management from Indian Institute of Materials Management, Mumbai, and has been spearheading Supply Chain Management, Procurement and Operations functions in the Service & Manufacturing Industry.

Sudeep : "Bond Builder"
He likes convincing people about the power of internet based retailing. As he says .."I 'Build' categories and a community of trustworthy sellers on Tradus who 'Bond' well with our Valued Customers by offering great products at unbelievable Prices!"

Sudeep is Associate Director Category Management & Business Development e- commerce at Tradus
He is the marketing professional & a 'Generalist' with over 10 years of hardcore experience in C2C, B2C & B2B models of e-commerce, category management & business development with market leaders in the industry. Sudeep has worked in Baazee, eBay, Rediff and Indiatimes. At eBay he was a part of eBay Motors business and he helped in setting up the business relationships as well as the operational aspects of the Auto business within Indiatimes from ground up. Prior to joining Tradus, Sudeep was heading B2B auto vertical at Indiatimes as the National Head for the BU.



Raunak : “The Deal Maker”
In his words “I eat walk talk and sleep business. Show me the deal and I’m deal for you.”

Brand Savvy - brand is what keeps roving his mind, but working on Saturdays that what he hates.

Shahab : "Front-end-Developer"
He Handles frond-end codes
The front end of a website is the visual bit that the user interacts with. This includes the design, images, colours, buttons, forms, typography, animations and content. It's basically everything that you as a user of the website can see.

Seeba : "Soul of the Buyer, By the Buyer and For the buyer"
She handles escalation Management.

She is the one who provides quick solutions to the Buyers and
ensures that the Buyers are happy and satisfied with the services.

Hemant : "The trouble shooter"
Our Technical backbone.
He develops new features & ensures smooth running of the platform.

Dhruv Sethi : "Managing Catalogue Day & Night - "Value Creator"
He creates deals & Offers for customers and manages "long tail" too.

Shan: "Creative Master"
His role is to design User friendly interface & Design.
He makes things easy for a user.
So that you may find what you are looking for in just one go.

Suresh: "Content Designer"
A Soul dedicated to Managing & Uploading the Content on the Site.
He is the one who showcases these fascinating Products.
Vv


• About Us
• Media Coverage
• Management & Board of Directors
Management & Board of Directors

Craig White
CEO, MIH Internet South East Asia & India
Craig White joined MIH in September 1998. He has been based in Asia since May 1999 and has been responsible for starting MIH's Internet and mobile businesses in India, Thailand, Malaysia, Philippines and Singapore. He has more than 12 years of experience in Internet business and a further 10 years experience in the Computing and Telecommunications industry. Besides serving on the board of ibibo, Craig is also a Director on the board of various internet and mobile companies across Asia Pacific - Buzzcity (Singapore) ; Lelong (Malaysia) ; Sulit (Philippines) ; Sanook (Thailand) and ACL Wireless (India)

Craig is an Electrical Engineer by qualification and has an MBA. He is married and has three children.

Ashish Kashyap
CEO and board member, ibibo web (p) Ltd
Ashish Kashyap is the CEO and board member of ibibo web (p) Ltd. Ashish, launched ibibo in January 2007. Prior to his current position, Ashish set up and launched Google India's domestic operations as their Country Head, Indian Sales and Operations. Before joining Google India, Ashish was the General Manager, E-Commerce at Indiatimes.com, wherein he built and architected a host of innovative application for the portal ranging from 'Online auctions', travel & shopping. Ashish holds an "Economics (Honors)" from University Of Delhi, India and a diploma in "International Masters in Practicing Management (IMPM)" from Insead, Fontainebleau, France.

Leroux Neethling
CFO, MIH Internet South East Asia & India
Leroux has over 20 years of experience spanning auditing, FMCG manufacturing and distribution, hotel casino entertainment, software development and PAY television businesses. Leroux joined MIH in 2005 and he has been based in India since 2007. Prior to joining the MIH Group, he was CFO of MediKredit, an IT software development company based in South Africa. Before then he was Financial Manager for Global Resorts Hotel Casino Resort, based in Botswana. He also worked as Group Management Accountant for the largest spirit and wine manufacturing and distribution company in Africa, Distel. Leroux obtained his B.Commerce degree at the University of Stellenbosch (South Africa), then completed his Hons. B. Accountancy and qualified as Chartered Accountant (SA) in 1990.

Sanjay Bhasin
President - Revenue & Business Development, ibibo web (p) Ltd
Sanjay joined ibibo in January 2009. He has 20 years of experience in mass Media, Print / Radio / TV and Internet Industry as well. He has been part of many founding teams of prestigious businesses houses, notable amongst them the FM Radio and Television venture of The Times of India Group as also Walt Disney's launch in India first as a joint venture with the Lalit Modi group in 1996 as well as the independent re-launch in 2005. He was also instrumental in the launch o[censored]TV's latest channels - UTV Movies & World Movies. He has done PGDBM from SP Jain University and also holds an Honours in Economic from Delhi University. In his spare time he likes traveling and spending time with his family & Friends.

Rahul Sethi
President - eCommerce, ibibo web (p) Ltd
Rahul Sethi heads the eCommerce initiative of ibibo - tradus.in. He is a Post Graduate in Management from University of Bombay and has a diverse & rich work experience of 11 years with some of the Top players in the Indian Internet ecommerce space. Prior to his current position, Rahul set-up and launched shopping channel on web18 - A network18 group company. Before joining network18, he was General Manager & Head of Marketing Futurebazaar and was instrumental in launching futurebazaar.com. Prior to that, He was a core part of Baazee.com team and worked in various roles of category management and later in Marketing at eBay India.

Rahul Razdan
President - Products & Operations, ibibo web (p) Ltd
Rahul is responsible for reinforcing relationships and conversations between users of the ibibo social network through the paradigm of games - answering the entertainment needs o[censored]sers and using games as a glue to connect people within the social network. His team has been working on rolling out social role playing games with local content, live multi-player games, and also rich-experience client based multi-player games. Rahul has thirteen years of diverse experience in various media comprising television, Internet, interactive media, and documentary films. Before joining ibibo.com, Rahul has worked with best of the breed organizations like Sony Entertainment Television, Cyber Media, and Satyam Computers. He is a professionally trained architect, having done his B. Arch. (Architecture) from the School of Planning And Architecture, New Delhi. He has also done an MBA from the Indian Institute of Management, Indore (IIM, Indore).

Pankaj Jain
Sr. Vice President - Finance and Administration, ibibo web (p) Ltd
Pankaj joined ibibo in 2008 and is responsible for managing the Finance and Administration functions of the company. Pankaj has more than 14 years post qualification experience. He has worked with the best of the breed organizations like PricewaterhouseCoopers & Corning Incorporated. Prior to joining ibibo Pankaj was responsible for managing finance and strategy functions for Corning Incorporated in India. Pankaj started his professional career as a article trainee with PricewaterhouseCoopers, after graduating in commerce from Delhi University and is a Chartered Accountant and Cost Accountant.

Pratap Kumar Singh
Sr. Vice President - Technology Operations & Quality Assurance, ibibo web (p) Ltd
Pratap joined ibibo in Aug 2006 and is responsible for organization's IT projects, technology operations, infrastructure and products' quality. Pratap has over 14 years of experience in System Engineering, Telecommunication, and Internet industry's IT operations. Prior to ibibo, he has worked with Aricent Inc. and TCS as Manager - Information Technology. Pratap is a B.E. (Electronics) from University of Pune.

Rahul Sharma
Vice President - Brand Solutions, ibibo web (p) Ltd
Rahul is responsible for the revenue generation for ibibo.com. He has over 16 years of sales experience in Media and FMCG. Prior to joining ibibo, he has worked with various TV channels including NewsX, NDTV Imagine, Star TV, MTV and BBC World. He has done B.Sc in Electronics and PGD in Marketing and Sales Management from Bhartiya Vidya Bhavan.

Amit Garg
Vice President - Mobile, ibibo web (p) Ltd
In his role as Vice President - Mobile, Amit Garg drives ibibo on mobile by constructing strategic alliances with mobile operators across India. Amit has more than 8 years of experience in Mobile - Value Added Services Industry and Brand Management. Prior to joining ibibo, he was working with Sistema Shyam Teleservices Ltd (MTS Mobile) as an Assistant Director - Marketing. Before Sistema, he worked as the Country Manager of Bubble Motion (Mobile VAS company), wherein he successfully launched India's first Voice SMS platform for Airtel. Before his stint at Bubble motion, Amit worked as Head – Operations and Business Development for One 97, one of the most prominent Mobile - Value Added Service provider in India. He has also worked at Rajshri, a significant Bollywood production / content aggregation company. Amit is a Post Graduate in Marketing from Symbiosis, Pune. His favorite sport is swimming and he loves watching movies.

Aseem Dokania
Vice President - Products, ibibo web (p) Ltd
Aseem is responsible for the social networking and media products. He has over 10 years of experience in managing a diverse range of products ranging from analytics and business intelligence to software products and online services. Prior to joining ibibo he has worked with Microsoft, where he was part of the high profile Silverlight Mobile team. Before Microsoft, Aseem was in Adobe as the Product Manager for FrameMaker and as the driver for Adobe's initiative around long tail content monetization. Prior to this, his focus was in the areas of business solutions, business intelligence and advanced analytics. He is an Electrical Engineer from IIT Delhi, and has an MBA from IIM Calcutta, India.

Anoop Menon
Vice President - Engineering, ibibo web (p) Ltd
Anoop has about 10 years of experience in the Telecom and Internet industry. He joined ibibo in October 2006 and is currently responsible for the building out the various SNS, Games and Mobile products at ibibo. Prior to joining ibibo Anoop was with Convergelabs as a Technical lead from where he has a patent pending against his name. Anoop has done his Mechanical Engineering from the University of Madras.