Eureka Forbes Complaints & Reviews

I have your eureka magna ro product.
The machine was not working as the water intake was not happening.
I raised a complaint on 30/12/2018 with [protected] which was not attended till date. I called again on 1/01/2019 and a
New request number [protected] was created in spite of not resolving the old req number. I get message that a technician manivarnan. S ([protected]) will attend the issue. But he either turned up nor...

I wanted a but ro water purifier after little research, decided to go with aqua guard as i already have aquaguard old version. An agent by name reshma swetha (Id#9055597) came and gave us a quote and asked to pay cash, i didn’t have cash so resorted to account transfer, i did the account transfer after confirming her authenticity as agent with the company, like id card, visiting card and even their customer care confirmed that she is their...

Every time we experience poor and unsatisfactory services. Service is to be provided as per our convenient but service staff take his own time to attend the service. If alternative solution is there may please be provided to enable us to continue with amc service in contract or else please advise at an earliest
With regards
Parulbharat dedhiya
[protected]/[protected]...

Hi
I have purchased dr. Aquaguard nrich from eureka forbes on 23/12/2018 and get installed on 2412/2018 but water is very poor in quality and am requesting from same day after drinking water after installation no one is response from the sales man his name is mr. Ravi kumar from eureka forbes but he is not receiving my call from first day i called 100 time till today but no response....

I bought eureka forbes product dr. Aqua guard magna on 29/10/2018, very next day i cancelled my order but till the date i didn't receive my money back.
Eureka forbes customer care executive given me lots of fake promises and it's sales person is also a cheater, he didn't help me to provide resolution on it. So many times i called customer call and drop lots of emails but didn't get positive response....

Dear Sir,

I exchanged my Existing Water purifier with a new one after paying Rs. 9190.00/- through my Credit Card and I received the machine, on May 26th, 2018. But I did not Receive the Bill and Annual maintenance Contract (AMC) documents promised by the Company Representative as promised.

I raised 3 complaints and I did not get any resolution form the company.

Requesting for your help in resolving...

I have been cheated by eureka forbes by selling products related to home security. I gave cctv, intrusion detector, movement sensor and video door phone. For one i was exhorbitently charged for products and installation. Most marketing people from the company have fraudulent practices and so did mine. Most products installed for not work and nobody turns up from service. I have service tickets pending
For products that cost lakhs...

Please find below copy of my complain in the customomer care section of the company, for necessary action please from your end:

"dear sir / madam,
During change of filters as per amc contract of my aqua guard superb model (Amc contract receipt no.[protected], your service person forcibly took away the changed membrane, in spite of my repeated objections. He handed over his mobile to one of his supervisors to talk with,...

On 23.12.18 we called on eureka forbes helpline no.[protected] for enquiry about water purifier. Within 2-3 hours one mr. Rahul having mobile no. [protected] contacted us and came to our residence in the evening. He gave us briefing and told that aquaguard magna nxt uv will suffice our need. He told that the machine has 7 ltrs of tank and we can fill upto 14 ltrs in the morning upon that we told him that 14 ltrs are not sufficient as per our...

On 23.12.18 we called on Eureka Forbes helpline no.[protected] for enquiry about water purifier. Within 2-3 hours one Mr. Rahul having Mobile no. [protected] contacted us and came to our residence in the evening. He gave us briefing and told that Aquaguard Magna Nxt UV will suffice our need. He told that the machine has 7 ltrs of tank and we can fill upto 14 ltrs in the morning upon that we told him that 14 ltrs are not sufficient as per our...

I took the contract on 02.12.16, contract receipt# 27139287, in surat. the day i took it, all the things as per contract had changed for once (it should be twice as it took the plan for 2 years). thereafter on placing a complaint i get a service.
But after that till today no service had been given. as i shifted to kolkata i updated my address on 30.07.2018 (request#[protected] by calling [protected], the lady i communicated with assured...

Hi,

I have paid Annual Maintennce Charges (AMC) of Rs. 5020 on 16-Dec-2018 online but my Annual Maintenance Invoice is not yet received. I have checked with my bank and they have confirmed the amount is credited to the Eureka Forbes as beneficiary. But when having call with Eureka Forbes representative at their customer care number [protected] and they diverted to call me at their online department number[protected]. And...

I purchased aquaguard reviva 50 ro
Gwpdrev5010000 worth ₹ 12, 190 on 4th november, 2018. It was delivered on 9th november, 2018. After submitting multiple requests to install the water puridier, your plumber came on 21st november, 2018. When he opened the product to check it's filters, we found a crack in its base inside the water purifier.
My relative gave me advice to purchase ro+uv purifier instead of ro purifier because...

I have bought dr. Aqua guard magna hd ro+uv nxt water purifier vide invoice dated 30.07.2018. At the time of buying the above, my old aqua guard classic booster model was exchanged. I have already entered into amc for my old aqua guard for 3 years which is valid till 19.06.2020.

At the time of buying the new model dr. Aqua guard the sales person from eureka forbes informed me that the old amc will be converted to cover the...

Respected sir, i have purchased one vacuum cleaner model no. Euro clean-1 vacuum cleaner (Sr. No.[protected]) from one distributor of eureka forbes of the following address:
Ground floor, 37 narendra nagar, near l-9 bus stop, dunlop, kolkata - 700056 and tax invoice no.[protected] invoice date:[protected] and sales order no.[protected] sales order date no.[protected].
One mr. Sumit nandi (Sales employee of code[protected]...

I purchased vaccume cleaner model no wxd in may 2018. But i have facing problems about on/off switch, but sales person not resolved problem properly. Within six months vaccume machine have big problem.
Never purchase machine from eureka forbes.
In udaipur sales person is very bad. They never give good response after sold machines. I call to sales person yasif but he not give proper answer....

I am customer with an amc ; the service representative never turns up on time and when he does he disappeared with the outlet and cap. After calls over three days, still no response.

The choice now is to file a complaint at the local consumer court for derilication and wilful cause of health risk or just throw the product out and buy another water purifier....

No proper response is being given by your representative of Mr. Dinesh Lakhera of service centre of rajpur road dehradun after many times telephonic complaints from 10.11.2018 till date. Your are therefore requested to provide the service of vaccum cleaner (core vendor servicing) with in two days otherwise i will go to the consumer forum.

with regard

GIRDHARI LAL
[protected]...

Hi,
Team,

I am using a aquaguard ro since almost a year. They give one service when i called them, then the time came for second free service they guys called several times since a 4 months and on every call the aquaguard ro customers executive promise that they will send the service person tomorrow but no one came till yet.. Now i called them since 5 days they again promise and said you no need to have give any charges...

My vacuum cleaner is not working since 3 weeks. Raised complaint twice. Complaint number as follows:
[protected]
[protected]
I did not received any response from eureka forbes. Every time they just say our service technician will attend the complaint in 2 working days. But no body comes.
Also dust bags are not available at service center. It is waste to buy eureka forbes vacuum cleaner....