Eureka Forbes Complaints & Reviews

My machine is not working in last 5 days, technition come to my home two time, he told me controller is not working, but no body solve my problem in last 5 days, technition tell me "controller is not availeble till today, but i tell him i pay the extra money, then he is ready for giving me of controller.. So i request dont bothering o[censored]r customers....

Dear sir
Sorry to say like, new aqua guard purchased from csd cuttack odisha before 05days
So much facing problem it’s very difficult to survived day to day and everyday purchasing water from outside which is not acceptable and becomes less believing and confident on your product because i am serving in defence there is no time to give complain more and more henceforth please rectify the defect and if possible replace the...

We recently got out ro serviced which changed all cartreges and also charged 600 for service. Despite of all this water tastes heavy. When called cc she said your ro is not having uv so we cannot do tds control.
Its clearly mentioned on my ro that is is having ro
Model is aquagaurd classic with e boiling+.
Pathetic service. Need immidiate resolution...

10th of march (2019) one of their serviceman came and did a mandatory servicing on my water purifier. And since then machine is not working properly.

Not even after 2 minutes the purifier was damaged. And the serviceman was not accepting his fault.

Before coming for service he said that we have to change something within a month and when we said we wont do it he must have made some changes in the machine that...

Eureka forbes – cheats & frauds
I have been a eureka forbes customer since 2006. I have a water purifier under warranty initially and then under 3 year amcs. There have been service issues, but i made a mistake of wanting to buy an aquaguard water purifier again for my new residence. The bigger mistake was contacting eureka forbes to buy it!!
I contacted eureka forbes customer care on 26th february and checked if there’s...

I bought a magna nxt hd ro+uv water purifier on 21st feb 2019 from www.eurekaforbes.com. i was promised a guaranteed delivery on 25th feb 2019 but the machine was finally delivered on 6th march 2019 and the package was delivered in a damaged condition.

Order id: [protected]
Customer id: [protected]

Here are my complains and i want eureka forbes to compensate me -
1. I started actively following up...

, in dec 2017 i purchased magna r. O. Vide invoice no.[protected] dated[protected], in exchange of reviva, which was in 2 years amc, valid from march 2017 to 2019. The paid amout rs.7400/- app.
Those sales person anand mobil no.[protected], said the amc will be extended for new equipment to compensate the amount which i paid for old unit.
I received a confirmation mail from area sales manager. Punithan,
Stating that...

I am using eureka forbes water purifier around 20 years and having regular amc s. Last amc was for 3 years from 20/07/2017 to 18/072020. As per amc 2 free services per year to be provided. I received a sms on 23/11/2018 from eureka forbes that "mandatory service of your aquaguard due in dec 18 and a tachnician will visit"
Till date that did not materialise. I complained thru[protected] on 9 march 2019 and was assured that technician...

Order id[protected]
Customer id [protected]
I have ordered following from eureka forbes website. Schedule delivery was on 3rd however i have not received it till now. Mobile number entered is wrong and i have initiated request to change it approx on 4th. However they have not made any arrangement with courier company for the same. Frustrated with worst service by eureka forbes....

With reference to ticket no. [protected] - dated[protected]
Water purifier - red light started blinking which is the indication of that purifier have some technical issue and ticket need to be raised.
Which i did, few minutes later i received a call from engineer, without checking the machine, engineer said that all filters needs to be changed, better you buy amc.

I insisted the mr. Engineer, please come and check...

I have an aqua guard worth 16K named Aquaguard Total Duo WP and and still have an active AMC on it but, ive been told today that this is a flop model and they wont do any service for free and are again asking me to pay another 5K to have the filter change though I have paid 5K already and have active AMC. They are saying that this is a flop model so, you can buy a new one again for 12K and they are not even offering any exchange on this product....

It is sorry to inform that i am holding r. O. Water purifier with regular amc since more than 12 years but on my transfer from kolkata (W. B.) to ahmedabad (Gujarat), i requested for installation of r. O. Water purifier at my new address in ahmedabad vide service request no[protected] dated 03.03.2019 and again reminded to your helpline vide no [protected] dated 05.03.2019 and [protected] dated 08.03.2019. Surprisingly there is still no response...

I purchased dr. Aquaguard nrich water purifier on 28.01.19 from one mr. Raghavendra ([protected]) from bangalore.
He, while selling told me that i will get life time free service and the documents to support the same will be made available and a free gift will also be given to me.
Till date i have not received any thing including the invoice for my purchase.
I called the sales person 63 times but no reply from him.br...

Dear sir,
I taken one water purifier in november 2018 and machine under warranty for one year.in between i have issue in water is not purified and this machine is unusable for me. They are forcing me to take one extra filter with cost. Its totally injustice for me as customer.
I already given lots of complain in one month now they told we will not give nay service. Below the complain number for your reference.
[protected],...

I was told that the my product will be delivered on Mahashiv Ratri 4th March, I placed the order through Sales Person Mr Naveen. I told him to make sure the order is placed on muhurta of Shivaratri. I didnt get it. He didn't pick up my calls. In turn he texted me that he's in meeting/driving/call you later but he didnt called never from his side. Didn't even asked to call if the order is received.

I am old customer for Dr...

I had taken amc for 2 years by paying rs 8175/- via google pay on[protected] from aqua guard service person he had changed the 3 filters also in my water purifier.

When i booked for a new service on 03/03/2019, another service person came with his colleague and he open the purifier and told me that the previous filters installed was fake ones.
And told me that amc was not updated in the system also.

I...

I have purchased the product week ago, and still nobody has contacted regarding installation. I raised a complaint and service center people contacted and said only service related queries are addressed nothing related to installation. They provided a number [protected], now this person tell that they wont install the specific models. Then i receive another number [protected], this person tell ask the person who sold to call him. Post that...

Dr. Aquaguard classic + was installed at my below mentioned house address on 16.12.18 by mr. Senthil (Service engineer from devi associates, coimbatore) but the bill was received by the undersigned only in the 1st week of feb’18 after several follow-ups through phone calls as well as visiting the local coimbatore office (Devi associates/ramnir associates, coimbatore). The bill was received without any gst no (Bill no.[protected] dt 22.12.18,...

Dear sir,
M/s eureka forbes ltd supplied me an equipment vide invoice no.[protected] dated 18.2.19. I request you to instal it on phone but inspite of repeated requests the insataltion of your equipment is still pending since 20th feb, 2019. I am suffering.in these circumstances it is requested that the instal. Tion of above equipment be arranged on priority,.
An early action is requested
Ashok saxena...

Taken amc of water purified as they said everything covered for repair but now some issue with motor now they say if you have taken amc for 2 years then all these covered. Looks like fraud guys and cheating customers in the name if amc. While selling they say all covered now they say only some are covered which are less cost or repairable things. Looks like cheater company. Please take action asap...