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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated May 26, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 214

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B
Baijnath Gupta
from Dhanbad, Jharkhand
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

to refund deducted amount rs. 1400

I was booking ticket and i had made online payment but ticket was not booked and rs 1400 amount has been deducted from my bank account.

(There is a message sent by irctc i. E
An amount of rs 1400.0 deducted against irctc txn id [protected] on 23-sep-2017 will be refunded as your ticket could not be booked / service not rendered.)

But i have not got my money back in my bank account.
Kinldly...
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S
surekha shirkul
from Mumbai, Maharashtra
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I am trying to tatkal ticket but not able to book

Hi team,

I am trying to book tatkal ticket of[protected]

Train number :12115

And ticket available are 159.

Still it is showing following errors

But i am getting following error:

You are permitted only 2 tatkal tickets.

But i have not booked single ticket today.

This is very poor service provided by ircrc.

Kindly...
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P
Pavika
from Gurgaon, Haryana
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refund not received pnr 2716411577

Address:New Delhi, Delhi, 110065

We wish to inform that our pnr number [protected] for reason "train diverted and train not touching boarding station.", refund has not been received for the reference no for this is :[protected].
We would like to inform you that we have not received the refund as per rules tain diverted and train not touching boarding station and we could not travel for this train. Kindly refund our full amount as soon as possible

Kindly...
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S
sanjay2018
from Kolkata, West Bengal
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cancellation not refunded

Sir i had a journey from sgrl to rng in train no-11447 on 24-09-17, my pnr no is [protected], out of my 3ticket online i got only 1confirmed and rest 2 were in waiting list but till now i havent got my cancellation refund for 2 waiting list ticket. Plz take action as soon as possible. Otherwise i would go through higher authority.. So i requst you to plz take some immediate actin as soon as possible and refund my money for rest 2waiting ticket...
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R
Ravimano91
from Chennimalai, Tamil Nadu
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phone theft

I am travelling 12621 tamilnadu express pnr no[protected], a2 coach, seat no 2 on 13/9/17 between agra to qualiar station my phone was thefted. At the time i'm complaint crpf duty police but he will direct to me to complaint in delhi police station. So i'm complaint delhi police station near ndls railway station. They also not respect my complaint so pls help me. During missing my mobile sim no [protected] mobile model redmi note 4.
And...
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P
purabi samaddar
from Kolkata, West Bengal
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non refund of amount for 2 transactions which failed

Sir,
Two of my transactions failed while attempting to book online tickets.
In both cases amount has been deducted while no ticket has been purchased and now irctc is making delay without any reason to refund the amount.
Details mentioned below

Name-arijit samaddar

1) transaction id-[protected]
Train no./name: 15906/vivek express
Date of booking: 22-sep-2017
br...
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R
Rahulsinghchouhan
from Jabalpur, Madhya Pradesh
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complaint about irctc catering service. collecting money and not providing food.

Address:Ujjain, Madhya Pradesh, 456001

Dear sir,
Right now on 26/09/2017 22:30 i am travelling by awantika express from mumbai central to ujjain.
Irctc pantry boy of valsad area collected rupees 150 from me and did not given food. And now the staff of train blaming me that why you have given money before getting food. I have given rupees 150 as he asked for money thrice before delivering food and assured me to deliver food.
Rahul singh chouhan
Coach...
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S
skinsan
from Delhi, Delhi
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regarding refund due to non generation of railway ticket

I booked ticket from hazrat nizammuddin to udaipur city on 11.09.2017 at 05:47 pm. The amount of rs. 3130/- was deducted from the account but the amount has not been refunded till date. Following are the details given below:

S. No. Transaction id from to date of journey reservation status trans. Amt (Rs.) transaction date payment status failure reason

1 [protected] nzm udz 08-oct-17 not booked 3130 11-sep-17 payment...
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A
Abhi_8672
from Patna, Bihar
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tdr filed but refund not received

I had filed three tdr for refund last month 25th aug but after one month i have not received refund for the same. The current status of tdr shows "cr registered". The details are as follows:
Pnr [protected] from patna to new delhi. Reason for tdr - train was diverted from destination station hence passenger did not travel. Booking date-25th august 2017
Pnr [protected] from patna to anand vihar. Reason for tdr - train was late...
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Address:Jodhpur, Rajasthan, 342001
Website:www.irctc.com

I was traveling from jodhpur - serai rohilla train on 25/09/17 but due to the delay in the arrival the train was delay by 1.5 hours i missed by shatabdi to haridwar.
On speaking to tt about it's arrival to delhi he said train will cover up and reached on the scheduled time ie 5:20am but instead it reached at 9. I missed my train to haridwar, i couldn't cancel my ticket. I tried filing tdr but count file it as well. On calling on the...
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S
Srinivas harsha
from Mumbai, Maharashtra
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ttc taking bribe for doing his regular duty

Address:Ranchi, Jharkhand, 834001
Website:IRCTC Indian Railway

Hi i was traveling from hatia to raipur ticket was booked at railway counter with tqwl/6 where in the counter person informed you ticket will be conformed at the time of departure, so at the earliest i reached the station to conform with ttc, but for the first time in the station at his chamber i saw him taking bribe, when i gave him ticket he thru the ticket saying its not possible, # ttc saying (Y you want to travel better cancel the ticket...
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G
Gour chandra Baul
from Zamania, Uttar Pradesh
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about debit of a/c balance without confirmation of ticket.

Address:222203

Dear sir,
I, have registered for irctc online ticket booking system.
At 22 september, 2017 when i want to book two online ticket through irctc online service. I can'tell get any email or sms in my registered mobile or email id and my act. Ball is debited from my act.
Please refund me my balance as soon as possible.
Email [protected]@gmail.com
User id at irctc-gcbaul123

Transaction id-[protected]br...
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A
aks_a24
from Jaipur, Rajasthan
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refund not processed

Address:Jaipur, Rajasthan, 302021

Dear sir/ ma'am,

We had booked 2 tickets in the name of dp tiwari and kamlesh tiwari (Pnr : [protected]) of the train af jp shatabdi train no.: 12036 for sept 24th journey. The payment was done through paytm and the order id is : [protected]. The train was expected to depart at 5:40 pm from agra fort to jaipur jn. But due to 4-5 hours delay in the train departure, we had to cancel our tickets to reach our destination in time....
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S
Soumya N
from Delhi, Delhi
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regarding tdr

My train from raichur (Rc)-yeshwanthpur (Ypr) was delayed for more than 3hours due to heavy rains. Hence i filed ticket deposit receipt (Tdr) and it's been almost a month i dint get my money back. And the status is cr approved. May i please know what is the problem?
Pnr number: [protected]
Train number: 12591 / gkp ypr express
Transaction id: [protected]...
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P
pravin5572
from Coimbatore, Tamil Nadu
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payment failed

On may 21, i had made my reservation 14 in the malani express going from gandhinagar jaipur to baytu barmer. Because of the cancellation of the reservation, i re-tried. Both of these times my payment was done by the bank but the reservation was spread, but my payment amount has not yet been returned to me. On one hand, on 21st september this incident happened in the reservation of the train coming from udaipur to jaipur. All of these three...
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B
Baran kumar
from Lala, Assam
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refunded amount not credited same as my pnb account

Address:Patna, Bihar, 803221

Dear sir/madam,
I had booked my ticked for 20th sep and for 24th sep. Both ticked has been cancelled on 18th sep 2017. I have cheak my irctc account they show amount refunded, but still not credited in my pnb account.
Details are as follows...
(1) transaction id...[protected]
Pnr [protected]
(2) transaction id..[protected]
Pnr...[protected]
Therefore needful request you, please do...
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M
Mukho1984
from Morena, Madhya Pradesh
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not got refund money

Website:www.irctc.co.in

I have not received the money in my account of transaction no. [protected].in refund history it is written money refunded in paytmsdk but money till not arrived in account.??? Reason. Its very disturbing as i hv not received the money, amount is 5110/- and it is not at all less and how is it possible that a site like irctc is doing it. Why should be the money be refunded to paytmsdk it should come directly to my account. Plz look in to...
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D
Dr C B Valsalan
from Thrissur, Kerala
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online ticket booking failed

I tried to book a reservation ticket in online mode, money has been deducted but ticket wasn't booked. It happened twice with me.
Train no. & name: 12431 rajdhani exp.
Reservation from ernakulam jn to h nizamuddin
Transaction id: [protected] on 18/09/2017
Another transaction id: [protected] on 18/09/2017

Kindly look into the matter and refund the amount as soon as possible....
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S
Shrunali Salian
from Mumbai, Maharashtra
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refund of cancelled ticket not received

Website:www.irctc.co.in

Refund of cancelled ticket not received
I have booked ticket through irctc website for my journey

Passenger name: shrunali salian policy no:[protected]
1) manthralayam (Malm) to renigunta (Ru) pnr no:[protected] transaction id:[protected] date of boarding :22nd aug class: third ac (3a)
Quota : general ticket type: e-ticket
Please look into and ensure my refund is made...
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M
mdaasim786
from Gurgaon, Haryana
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train cancelled but refund not received yet

Address:New Delhi, Delhi, 110001
Website:www.irctc.co.in

Hi, as discussed with irctc executive he said to me for send a mail.
Isuue is that i have received a msg from irctc that train has been cancelled but as per executive it is not cancelled so that you have not received refund amount. So request you to kindly check and confirm about refund. Ticket details are below. Already 30 mails sent [protected]@irctc.co.in but no response reveed yet.
Cancelled msg and cancelled train list already...
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