Kent RO Complaints & Reviews

We have been in touch with Kent customer care from 3 weeks now.
Initial problem was beep sound and water did not pour out.
Customer care visited and we paid 350 Service charge and 1000 Rupees for spare ( ballast ) dated on 15 / 02 .
Later next day the same problem. later again service agent came and still problem not solved .
after 2 days on 20th Feb again another service technician came and asked to pay 1000...

I purchased a KENT Automatic Water Softener 8L for my bathroom in Gurgaon as I shifted to a new location and was facing water quality issues. I purchased directly from Kent after a demo was arranged through the Kent website. They charged me around 28000₹ plus additional installation related amount. The product claimed to be an Automatic Bathroom Water Softener that Converts Hard Water into Soft, and helps Prevent Hair Fall & Skin Dryness....

After 1 week of installation water has started smelling very bad...

I bought kent supreme ro in october, 2021 and now I want to get it serviced but in kent service app the product is showing inactive...

I have purchased KENT RO in Jul-2021. From Jul 2021 - Jul 2022 - filter was changed twice. After that every month the filter change is required. There is a service required every month. The servicing company is saying that there is lot of sediment deposit. However, they are also saying that there is no issue with other customers in our area. Hence, we cleaned the water tank, water pipes of our house. They suggested to install 2nd Iron guard...

I contacted [protected] for service and my data was shared by you/KENT with Fraud companies (as they claim).
These people took 8300 rupees from us as gave a fake online bill for AMC.
Now Kent authorities are claiming that they are not taking the responsibility of this issue.

Kent shared my confidential data (Personal Identifiable Information) which as per them should be classified as "TOP SECRET" to some unknown...

Kent was not working (tds above 250) and hence i booked kent service. Technician came and charged 9k and still there was no reduction in TDS. We called him again and he came and charged 3k again. Yes you are reading it correct we became fool by spening 12k just to repair kent. It means innitial 9k is a fraud.
We would get new RO system in less than this price. I am able to see other good new RO systems around 8k.
They took...

We are writing to bring to your attention the unacceptable behavior and dishonesty of the KentRO company. Despite our filters being under free change warranty, the area executive arranged a service for us and demanded payment of Rs 9000 to change the filters, falsely claiming that the filters had already been changed on March 10th, 2022. Despite our requests, he refused to provide any documentation or evidence of this supposed previous service....

I am complaining against the KENT RO company and their associate BURAK Enterprise as they refused to replace the membrane filters as my product KENT ACE 2020 is still in WARRANTY.
Product id: KR[protected]
Case Id:[protected]

Requested for Membrane replacement: January 2nd 2023.
I got the confirmation from Kent that my product is eligible for Membrane filter replacement still the agent Ayaz denied to...

I have complained since the purchase of the Kent device regarding the fluctuation of the TDS where the TDS fluctuates abnormally.
Once the TDS was reduced to 20 and after setting it to 150 TDS y the KENT technician the TDS again drops to 70 now within ne month after TDS set.

There is no explanation by the Shambhavi traders and neither from the Technician they just come and set the TDS to as per my wish but again the...

High AMC value, i am paying almost 7000 a year AMC to these guys which is a very high value of AMC.

Also got a call from kent last week that the person who visit (which came from them only) has left the job and doing frauds....

GST BILL not receive total amount 4585 RO KENT repair INDIAN ARMY GOVT OFFICE and payment paid soldier GURVINDER SINGH payment claim ke liye mujhe GST BILL chiye please gst bill relese my payment claim your gst bill receive...

Product Id : KR[protected]

I bought the above product on 21.11.2021 and warranty ended on 22.11.2022. But the regular maintenance for every 3 months was never done. Instead a tech came in Nov 2022 voluntarily and changed some crystal balls and collected money for that.

On Dec 30: Beep sounds came from the product continuously and stopped yielding water. I called up Akshaya Enterprises, Trichy on phone number...

Last 4 days I am complaint for service to be do e as RO is not working. But service executive not visited yet. Daily spending 800-1000 for water bottles....

My case I'd:[protected], I make complaint against my RO on 18dec2022..my machine under AMC but still not getting any solution to my problem.i make many calls to kent customers care but they not providing any solution to me..I want you to please take care of this matter.....

Sir,
I am getting daily SPAM mails from Kent RO, sometimes three times a day just like a doctor's orders. They have hired [protected]@connectinboxx.com to do their dirty job.
Can you please take up the matter with his cheap company...

I purchased Kent pearl on 14.02.2020 installed on 20.02.2020. on 29.09.2021 spares (RO membrane, FRT, Sediment, 10 mm sediment, ODRBON)are changed worth of 4500/- after that on 03.07.2022 again changed RO membrane. This type of product... How i maintain....

Purchasing After 16 days kent kette suddenly cracked a glass....

Dear sir,
KENT RO has also joined the list of spammers and is fast becoming a new contender for the award of the Spammer of the year....

For the last few days I have been getting upto Four Spam mails per day from Kent RO.
i hope their popular brand ambassador notes this.
I have decided to never be their customer no matter what happens....