Kent RO Complaints & Reviews

Kent ro product is not good, but service is fine but product is defected in 6 month your products is not functioning properly after every service done in 6 month after 6 month product carbon filter failure by using municipal water (BMC)and your guy is charging 1600 for change its is very bad that...

My RO was not working properly, the service maintenance person from Kent came and replaced all the filters and membranes. However, the installation of the replaced filters was done in a defective manner of which I again lodged a complaint No: 180331 – 02204 dated 31.03.2018, regarding the following matters with my Kent RO Superplus:

i. The Carbon filter which had been replaced by your persons on 17 .03. 2018 has erroneously...

Hi,

I purchased kent ro in october 2017. But i raised 3 complaints. Every complaint ends up with changing filter. Not sure why i need to change the filters frequently. I am sure that your are not testing properly before introducing the market. For sure i am not going to recommend to anybody.

If you are really want to help customer please get the feedback from your service engineer.

Thought kent...

I have taken amc from them, completely cheated. They took 7500, where they claimed to replace every tube and pump of machine. Technician replaced pump with some other old pump and when asked he told he does not have stock so he is replacing with old one.. What.. Really??? Now after 3 months machine stopped working completely, phone numbers given on invoice, noone picks the call, called almost 30-40 time over 2 weeks. Person who gave amc is...

Hi,

I have purchased kent purifier (Kent ultra storage uv+uf purifier) 7 months back from amazon at the delivery time when i opened the box i realize the purifier had splashes of water on it so called kent customer care and informed them about this but they said it because of before delivery it may be tested so i agreed on it and we installed purifier by technician. After 1 week it stopped working (Overflow issue) so lodge...

I bought this kent water purifier last year by feb and nearly services for 12 times until two months ago. That was the last time the machine worked, have placed several complaints and they send an sms that respective engineers will visit my residence 24-48 hrs. But none has visited in the given timings, the last 4 times the same engineer visited and had to change the filters and charge me 500rs each time (Machine still under warranty). Its...

Hi team

I a buy kent super plus ro from a air-force canteen as my grand father is an ex service man (Central government employee) at rs 10250. Today i called a customer care a book a service, your executive ask that some parts are not working, so we have replace those parts and it will cost 2700 rs, after that he called some guy and told me that some more are not working now it will cost you around 7000 rs.in only 1 year all...

We bought a kent ro filter - pearl from intech elec, bangalore in july 2015.
When we called them for service, they informed us that we have to contact kent directly.

So we got in touch with kent, and they in turn sent an agency called water solutions. When "water solutions" came for service, they sold us an amc for one year on behalf of kent.

Now water solutions does not respond to our calls, and kent...

Dear team

I purchased kent ro on 31st aug 16.

Within 1.5 year the body of ro membrane has cracked.

Does kent use such cheap quality plastic which cracks after such a short time. I am shocked!!!

I was a loyal customer to kent and has recommended this to all my friends. But this faith has been put to question mark.

I have been regular in having the regular maintenance...

Have booked for a demonstration in Oct 17..after which a a sms was sent saying Mr. Vijeth kumar will be visiting us from Kent office... The person came and suggested a filter that we had to buy after testing the water.. Advance of 6000 was paid.. And later in Dec we again paid the balance amount of 13000 as he said that until we paid the full amount Kent wouldn't supply the filter... After the payment we were repeatedly told the filter was...

Am very unsatisfied with Kent post sale service, , , very bad very bad, 5 days got over my complete not yet resolved, , , very low quality service from Kent, , ,
Wast of taking branded better we can go with local products, , ,
I never ever experienced this type of poor customer service even from local products, , ,
Shame to Kent to telling top product,
This is not first time,
This is not fair to Kentbr...

I got my Kent RO serviced on

14-Jul-2017 ::: Service request number#[protected]
01-Sep-2017 ::: Service request number#[protected]
15-Feb-2018 ::: Service request number#[protected]
10-Mar-2018 ::: Service request number#[protected]
20-Mar-2018 ::: Service request number#[protected] Not Resolved till now

IMPORTANT NOTE :
During every service visit, the technician...

16 thousand ka kent ro system me ek saal baad hi uske chaaro filter kharaab ho jate h aur costomer service waale filter change karne ke 4 thousand rupee laite h new ro system ke filter itni jaldi kaise kharaab ho gye kam se kam 5 year to chalne hi chahiye uske baad ro ka tap kharaab ho jata hai us tab ko change karne ke 8 hundred rupee charge lete h ye service wale middle class family kaise afford kar sakti hai itne bekaar product very very...

We purchased a kent ro sr no kr[protected] from
Shree balaji water solution, bhiwadi, phone no [protected]/[protected] on 05/02/2017 vide bill no 5405 dt 05/02/2017 rupees 16500/- with warranty of 1 year this ro not working satisfactorily it stopped providing water frequently on 27/01/2018 they changed kent filter set and charged rs. 1500/- less than a year time and on 10/02/2018 it stopped releasing waste water this ro system is either...

Pfa copy of amc from the above mentioned company for repair and servicing of my kent ro. I had lodged a complain with them on 08.03.2018 which has not been attended to till date. All reminders have been met with false promises and rude rebuttals. The license of this fraudulent company should be cancelled.

Sarika chakravarty
(M) [protected]...

We r highly not satisfied with your kent ro purification system as the taste of the water changes frequently that is within fifteen days of service we have purchased this product on 15/4/16. Up till now we have spent 7000 k on this i request you to see through our complaint n take some necessary action thanking you in anticipation yur highly unsatisfied customer...

We have sent so many mails from 1March But so far no reply and service provided Pl see our detailed mail from ID [protected]@yahoo.com to service @kent and also to roccomplianceteam @gmail.com But the company not replied and also not attended my request to change the filter under warranty...

This is really pathetic to waste time on such poor customer service of kent. The auro purifier had stopped working some days ago. The person came and changed the us membrane and charged rs 600 (My mother in law was unaware of the warranty). When called the customer service about the return as the us membrane has 1 year warranty, the area manager lady talked so badly and refused to return the charges. Further she added that the warranty will...

Kent customer executive nagaraju ([protected]) promised to address our issue with kent ro grand plus since 15 feb to 9 mar. He has been promising for dates and never showed up. He has misguided us for about 20 days.

On 9 mar we raised a request[protected] and got our issue fixed in next 24 hours.

Lesson learnt is to not trust any representatives verbal confirmations.

I wanted to bring this up...

I have made number of service requests for my kent Ro which is under AMC.
no response has been received from last 5 days and each time i cl on customer care they assure me that a service engineer will be visiting today but no one has shown till date.
My complain number is 155354 and i have been awaiting for response from your company from 12th of March....