Kent RO Complaints & Reviews

Hi,

I live in Lalbaug Mumbai and lodged a service request for the reason RO not working and it is promised to me that customer executive will visit my place in 24 hours.

After a day passed I called on the service executive number to know why they have not visited the place and I just received an irresponsible reply that he checked with is back office and my cell was not reachable. I called consumer help line...

Dear Team,

We received one massage in our Register Mobile

Quote:
Dear Customer,
Your request[protected] is registered with us & will be attended in 48 hrs. Your machine is under warranty. No service charge will be applicable. Please wait for authorised engineer detail SMS. Track status and create new service requests from URL https://tinyurl.com/kenturl11.
Kent
Unquote:
br...

Dear sir
My uan no[protected]
And pf no-dl/935412/1009
I want to claim my pf balance many many times. But not possible.
Beacuse employer has not update my date of exit (Resignation).
So i am not withdrew my pf balance. Plz help me, update my resignation
Then i would be withdrew my pf account balance

Plz update my date exit.
Thanks
Srijit acharjee...

Dear sir madam,

My name is nandkumar mundhe and i am living in majalgaon (Pin 431131) taluka of beed district (Maharashtra). I have replaced my kent ro membrane and the replacement date was 5th may 2018 and the the service provider assured the three months guarantee regarding the replacement of ro membrane. But on 3rd july i have called him for same problem i. E. Filter was not working then the boy who came to visit told me...

On March 2018, the membrane of the RO that is installed at my home got replaced after 1.5years of installation.

However, the part is said to be replaced after 1 year of service but in my case it got damaged in just 3.5 months.

Now, even after paying the AMC of Rs 2000/- yearly I am feeling like cheated as the customer care is asking for Rs 2800/- for the replacement of the part.

Note: This year,...

Hi,
I bought kent ro around 6 months ago in agra. The problem is it does not work and gets choked every 2 months because the water supply in my house is from water works which has excessive amount of chlorine. More than 90 % agra gets water from water works.
Kent ro sales guys tell this to their customers only after they buy the machine although they know about this issue.
Today i got my ro serviced and the service guy...

Dear concern,

I have purchased kent RO from authorised dealer but there is some problem with my Ro from begining.

Then i approached to customer care for repair but the repair boy ask for 550 for repair as electric wire weather customer care told me that no charge within warranty period.
My serial no.KRI[protected].
Dealer name kamal told me that i will call you but he did not call.
Dealer...

Dear sir /ma'am

I have purchased a kent ro.. Pearl model but it's senser is not working and it's making too much noise. I have complaint to local vendor nd they hve visited but not serviced.. I request to take this on priority to resolve the problem. Your brand name is good but service plays a vital role to maintain the brand image

Regards
Swapnil chandra
[protected]...

From: mr. Shivaprasad m
Address: no 70, 1st floor, 9th cross, rc agrahara, chamarajapet
City/town: bengaluru 560018
State: karnataka
Email: [protected]@gmail.com
Email: [protected]@gmail.com
Own mail id: yes
Contact no. [protected]
Display contact no. No
157.49.179.219/29/06/2018 / 2:52 am
Icft&c: consented

Subject: dont buy kent water purifierbr...

From: sarath avva
date: tue, jun 26, 2018 at 7:07 am
subject: request for repair of kent waterpurifier in warranty
to: [protected]@kent.co.in


dear sir,

— ref : out of order of wp uv in less than one year — needs urgent attention:
date of purchase : 27 october 2017
product : kent wp pearl uv ro 1 ea
customer name :ap sarath kumar,
...

On dated[protected] I contact your costumer care center no.[protected] for purchasing Kent RO and you advised me contact your dealer TELE PURIFIER SYSTEM, Near Ajit Road Chowk, Street No. 20, Ajit Road, Bathinda and I purchased Kent RO Pearl model S.No. KR-[protected] against consideration Rs.17400/- and payment given by Account Payee Cheque No. 000470 dated[protected] by HDFC BANK from your dealer TELE PURIFIER SYSTEM. In the end March...

This is a dr. Neha anand from lucknow.
I am writing this in deep regert that i chose and trusted kent services. It is one of the most pathetic service provider by having novice, non trained technicians who have no clue of their job. Instead of resolving issues in machine they simply ruin it more and ask for money or telling us schemes to cough up money. I am regretting why i baught kent rather i should have gone for some other purifier....

Hi there,

I have seen worst service ever from you guys. Kent is a gone case now. My request no is[protected]. It is 1 week now and there is no resolution to this problem. Without any notice and resolving the actual issue how you can close the ticket. My problem is still there as it is and i am buying water from outside for last 1 week. Is this the way you take care of customer services?

Please refund my amc...

I submit that, I am Sri A. Sudhakara resident of A.P. Housing Board Colony, Ananthapuram, Sir, I have purchased Kent WP PEARL UV RO from Reliance Retail Limited, Reliance Digital, Subhash Road, Ananthapuramu on[protected] worth Rs.18, 000-00 (Rupees Eighteen thousand). After two days we have received Kent pearl UV RO from the delivery boy. But, after having been done innumerable phone calls to Reliance Digital, after ten days a technician...

I have a kent ro which i purchased1.5yrs back. I purchased 2 systems at the same. One system has been giving multiple problems month on month basis. Everytime we have to replace the carbon or filter, min 1000 rupees for repair. Today they are quoting complete change of components and price is 4000 for repair. There have been atleast multiple issues from first month of purchase. I have been asking for replacement of this system.
I'm...

My kent ro was installed on 18/06/2017 and on 17/06/2018 i noticed some problems and made a complaint no.[protected] on 17/06/2018 and immediately received message from customers care that mr rajiv-[protected] will attend the complaints and mr rajiv visited on the same day and assured that he will repair within a day but he never repaired the ro and on 19/06/2018 i received another message that case no.[protected] closed and otp given is 55721,...

Hi Sir/Madam,

I have got the Kent RO Grand(serial no: kr[protected]) installed on 9-June-2018 and on 16th June it got the water leakage issue in the machine due to that it is not working. I have registered the complaint on 18-June-2018 at 9.30 AM whose complaint no is[protected]complaint copy attached) and customer care (Spoke to Puja from the senior department which was my 5th call to senior department) promised to get...

Hi mahesh gupta,
I have a kent ro under the sink system which i purchased almost 1.5yrs back.
The system has been giving multiple problems month on month basis. Everytime the engineer visits & fees of rs.300 is charged. There have been atleast 4-5 visits in the last 8 months.
In the latest problem, the pump needs to be replaced at the cost of rs.2700.
I'm fed up of this kent ro system as i feel the instrument...

Kent, a big company with huge expenditure on marketing should work on improving it's product & it's service. Kent ro is totally pathetic. I had six repeated complaints in 1st year of working.in 2nd year amc done but of no use. Got another problem with it's filter & they are saying rs 3750 for it. No point in investing on such an unreliable product....

1) Our Kent RO machine purchased online and installed on dtd:23.09.2017 (warranty) by the local service provider M/s. Anton Enterprises, rep/tech Mr. Ajay.

2) Same person from Anton Ent again called our house approx. after 8 month from our purchase date on dtd.07.06.18 and said I am coming for free servicing/ check-up. We let him come. After checking the rep/tech said due to muddy water parts need to change. Four items replace...