PureIT / Hindustan Unilever Complaints & Reviews

Hi,

This is with respect to pathetic service that HUL, the big brand provides for its pure it. I have called for the germ kill kit on 14/06/2011 and specifically asked them to send the technician before 12 in the morning or on saturday. Nothing happend till i registerd a complaint on 21/06/2011. On 22/06/2011 the technician called me at 1.30 pm saying he's standing below my building. Since we are working professionals...

I am existing customer of hindustan unilever pure it water purifier as i am using from last one year.After purchasing it for some time the service was very good but as i odered the germ kill battery after six months the customer care person told me that i will get the battery in next 24 hours as i was expecting it in 24 hours ther was no response for next 8 days i called the customer care 3/4 times but they were just saying that i will get...

Hi,

I've ordered a germ kill kit of PURE IT water purifier around 20 days back. Till date, i haven't received it. I've called PURE IT customer care for more than 4 times to order Germ Kill kit and they were hopeless. They were telling that they don't have an active dealer in Kondwa Budruk (Pin: 411048) area.
Now, tell me whom do i need to contact or escalate this issue? Do i need to simply scrap...

1. CHANGE OF FILTER
2.CHANGE OF BATTERY...

We have purchased water filter on 21.5.2011 but no one came for demo nor even method of cleaning pl send somebody for it...

The company claims that the battery indicator on the Pureit Water Purifier turns red to prompt change of Battery. It also claims, that the battery turns off if the indicator shows complete red. In our pureit, there was no indication until we came to know about its water contamination through taste. The battery still shows full while.

I called the helpline number. No response has been there except for false assurances. Even...

I purchased aPureit from raebareli in last[protected].Kit changed after two and half month.Second time kit changed in October2010and third time it was changed in 31-march-2011.After two and half it was not indicating red signal so I made a comp. to custmer care on[protected].A person came from Pureit and told that the clorine sukh gai hai.I could not understand this type of problemcan create when a new.kit was changed by genuine distributer.Pureit...

On the date of purchasing of Pure it, Every 2 months I have forced to procure the battery on payment. Kindly arrange to replace original battery on free cost. So many times the battery was replaced on payment but on free replacement no receipt was given even after my request. I was told that no receipt will be issued, it shows that the battery is replaced only duplicate material. Kindly enquiry the matter and arrange for free replace....

My customer id no. [protected]
My order no. RFS486840
First Complaint date :[protected]
My complaint No.[protected]nd time

i give a requirement of Micro fibre mess(jali) on dated 11/06/2011 and customer care cummited me that ur order is fullfill with 02 days but till date[protected] my order is not reached at my home however again customer care give me a complaint no and says that ur order is reached...

There is no response for my order for micro mesh. I am not abvle to use the filter because the mesh is chocked.. This is a new filter purchased about 2 months back.The service centre/call centre does not respond. Complaint no. S11/chn[protected] dt. 1st. June2011.
N.C.Krishnaswamy
mobile.: [protected]...

Hi,

I have purchased Pureit Marvella from local shop. Its been 20 days and i am facing below problems with it:
1. Registered in pure it to get it installed. No call/reply from them. Registered complaint but still no body is calling to me
I don't know what to do. Today also i called customer care but they are promising me that tomorrow technician will come.

Please help me to solve this.
br...

Hello every one I am Sasi Kumar and i would like to bring notice to you guys that, NEVER GO FOR Hindustan Unilever's PURE IT water purifier. They have one of the worst customer support in "Pure IT" and possibly also in their other product i think, I have been using Pure It for Last 3 yrs and every time when i need to change germ kill pack i have to call them literally 10 -20 times in a week and then they will show up after...

I have purchased a Pure It (water purifying system) from hindustan uniliver. I have reqested them for the replacement of the Germ Kill Battery Kit approx 10 days back. Request Number RFS/454028.
But still I am spending an hour daily in reminding them. I have registered a complaint as well.I have a baby and its very difficult to manage with the tap water. Everytime I call, customer care people feel sorry & use to assure me that...

I had purchased Pureit compact from M/s Sampoorna Super Market – OU Colony Gachebowli on 2nd June,

The very first time that I filled it with water the compact carbon trap started eroding and filled up the container with black carbon particles.

I cleaned up the first stage container and again filled it with water, this too was full of carbon particles, every time I pour water in the container the compact carbon...

Have ordered a Germkill Kit for Pureit, MARVELLA Model on 31st May 2011. Until date no response from Pureit Team. Even after calling their helpline[protected] continuously for the past 7 days no action been taken from their end. (Complaint Number[protected]

I have experienced the worst kind of customer service with them and suggest any of the customer for not to go for PUREIT product as after sales service is the worst...

MY name is Yogesh joshi.I bought Pureit water purifier on 24th/04/2011.i have complained 8 times to customer care.with following complained id.
1 -C[protected].
2-C[protected]
3- C[protected]
two times technician came and repaired it they r not able to fixed the problem.now m tired of calling and complaining this issue to them.its a kind of neglegency of cusomers complains.
if they cant fix the problem then why...

Dear Customer Support,

The complaint is regarding the replacement of Battery of Pureit Water purifier(Model: Classic). The battery turned red completely and needed replacement. We have called the pureit dealers at Palakkad and asked for replacement in September 2010. They said that our place comes under the dealer at Manjeri (Malappuram district-Kerala) and asked to contact them. When we contacted the Manjeri Dealer they said...

On 30.05.2011, I purchased one water purifier of Pure It brand under the misleading by salesman, Mr. Mohd. Naseem. (M-[protected]) of that company and right from the installation it is not working and after a complaint to shopkeeper, from which i purchased, he and salesman are not attending the call realising the call concerned to me and i am a worst suffere of this product and seeking a proper against such person like Dacoit....

ID- [protected]

Urgently wanted battery of Water Purifier on 01.06.2011 as drinking water cannot be compromised. Till today ( 3.6.2011) no one turned up.

Also when called Customer Service at [protected] at 5.20 p.m. ; the male person at the service centre carefreely & boldly told that he cannot do anything about it.

Is this the helpline to be dealt with ?

Need...

Hi,

I purchased a **Hindustan** Uniliver Water Filter Pureit Classic on 10.02.2011, the details of the product are given below:

Purchased from:
HYPERCITY, CYBERABAD STORE-6
RAHEJA IT PARK, SURVEY NO.64
MINDSPACE,
MADHAPUR - HYDERABAD
TEL:[protected]

Within a couple of months the Water Filter started MANUFACTURING Fungus in it and was growing at alarming rate....